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Charlotte, New York
United States - 28255
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Complaints & Reviews

Resolved loan modification

I have tried several times to get refinanced out of this ARM that I currently have through Countrywide Home Loans. Due to circumstances out of my control, I had to let most bills go to pay my monthly payment at 10.375% interest. I sent the needed documents in January 09 to see if I qualified for a loan modification. I finally received a proposal on February 19 that they would lower my rate to 10.375%...the same as I am paying (or cannot pay) now. The paperwork states that this is the rate at the origination of the loan. That was incorrect (the original rate was 8.310%). I called immediately and after being transferred and told to call other numbers, I found someone that agreed there was incorrect info on the document. They were going to email supervisor re this. I called again on 2/21 and was told that they could see in notes that the paperwork should reflect 8.310% interest and they were going to email supervisor. I called again on 2/25 and was told that on 2/24 the notes state that I do not qualify for loan modification, but that person could see discrepancies in the notes on my acct and forwarded me to someone else who then stated that he would have his "team leader" call me. Just before the end of the business day on 2/25 (I had not heard from "team leader"), I called back. I was told by new person that notes state I do not qualify for loan modification. I told her that I already had qualified and received paperwork that states so, but that it was incorrect on interest rate. She transferred me to someone else and after being on hold for quite some time, they are investigating. I need help...since it doesn't seem like they are being honest or maybe they do not know what they are doing. Can they do this?

  • De
    debbie mckinney Apr 08, 2009

    You need to get in touch with your local hud counsling office for they have the experience in handling this problem. they do not charge a fee. I do not know what I would have done with out there help.

    0 Votes
  • De
    debbie mckinney Apr 08, 2009

    Good Luck!

    0 Votes
  • Lu
    lumpykarma Apr 08, 2009

    Countrywide is notorious for fraudulent transactions and giving misleading information over the phone...I lost my home to foreclosure after over 25 phone calls and them telling me they were putting a loan modification offer in the mail, but instead they sent final foreclosure papers...find a HUD counseling office in your area RIGHT AWAY and talk to them OR go to this website:

    http://www.hud.gov/foreclosure/

    0 Votes
  • Do
    Donna Loveall Apr 21, 2009

    We got behind on our payments with countrywide went for a loan modification waited and called many times .We were told the couldn't talk with us because we were in modification and we would receive something FED.While we were waiting 3 mo. we got futher behind .When we received the modificatins, modification meaning less our payments went up $300.00. If we could afford the payment of $800.00 before how can we afford more.I didnot sign, so countrywide said they would do another modification in the mean time we got forecloser papers . More calls with idiots who don;t know what their doing but did stop forecloser for the time, we started this in Jan.2008 first modification received inAug2008 went into second modification right away in Sept.2008, received second FED in Jan.2009, samething.Payments went up again, I called and was told if we did not sign this time that forecloser would take up where it left off, that would mean we 'd have to be out of our of our home in 60 days, she even laughed and said this payment with all the nessessarys is more then you make a mo.But if you don;t sign this time we will go on with forecloser. I signed the payment was due April 1st can;t make the payment.What can we do we have lived in this house for 25yrs.Trouble started 7 yrs ago we went for custody of our grandchildren then 5, [email protected] fees cost thousands so we had to refinance twice fast for money to pay atty, fees.credit went to hell.Then i had chemo for colon cancer and thousands, now the kids are at least safe, still have two at home [email protected], and now with everything ealse they had to go through were about to lose their home we are in our 60's and no place to turn.If anyone has come kind of answer to help we would be so greatful. God bless you.
    Donna Loveall
    [email protected]

    0 Votes
  • Do
    Donna Loveall Apr 21, 2009

    Countrywide how can you do this to pepole who try to do whats right and take it away.If only you would have dropped our int.rate from 10.12% to something we could afford you would get your house payments on time and maybe we could repair our lifes.This is not right and countrywide knows it.This house isn't worth anything to you, it won't make you any money only make the neighborhood with nice young people trying to make it.It would be a shame for someone to buy and let run down to rent.It does need a lot of work we have put off because of all of this.I want to keep our house.Please please help.

    0 Votes
  • Ka
    Kathy May 13, 2009

    Contact your local HUD-with the new Obama Plan 31% of your gross income is what they are suppose to get your house payment down to. I received my modification interest is 5.25% but the payment is stil 50% of my income because the are adding the property tax and homeowners onto the amount-it's suppose to be figure into the 30% not in addition to the 31% CONTACT HUD OR BETTER YET FILE BAKNRUPTCY.

    0 Votes

Resolved Treating CUstomers Horribly

I CALLED TO ASK FOR A BETTER RATE THAN THE EXTORTIONIST RATE OF 25% AND RATHER THAN PROVIDE ME ONE THEY REDUCED MY CREDIT LIMIT IN HALF EVEN THOUGH I HAVE A THIS ACCOUNT FOR 19 YEARS AND HAVE BEEN MAKING PAYMENTS EVERY MONTH ON TIME.

THIS IS EXACTLY WHAT IS WRONG WITH THIS SYSTEM AND I AM CLOSE TO PAYING IT OFF AND WILL NEVER NEVER NEVER USE IT AGAIN.

BY REDUCING MY LIMIT MY CREDIT SCORE IS THUS LOWERED WHICH IS TURNS GIVES YOU THE "RIGHT" TO CHARGE ME A HIGHER RATE!! NICE WAY TO TREAT LONG TERM CUSTOMERS. IN ANY OTHER INDUSTRY YOU WOULD BE OUT OF BUSINESS.

I AM FILING COMPLAINTS ALL OVER, INCLUDING NOTIFYING THE PRESS, BECAUSE THIS IS HOW YOU CAN JUSTIFY CHARGING SO MUCH!!!

EVER SINCE FIA TOOK OVER FOR BOA CREDIT YOUR CUSTOMER SERVICE IS HORRIBLE!

  • Ne
    needed help Mar 01, 2009

    THEY DID THE SAME THING TO ME. I HAVE $12, 100 CREDIT CARD LIMIT AND HAD $5500 LEFT OVER THINKING I CAN CONSOLIDATE MY HIGHER CREDIT CARD BUT NEED ADDITIONAL $500 SO I ASK THEM TO HAVE A CREDIT INCREASE OF $500, INSTEAD A LADY I SPOKE WITH (LINDA WATSON) REDUCED MY CREDIT LIMIT TO $7000 AND CLOSED THE OTHER CARD I HAD WITH THEM. I HAD TOLD HER THAT I'M NEVER LATE ALWAYS PAYING MY CARD ON TIME AND MOST OF THE TIME AHEAD OF THE DUE DATE AND SHE SAID THAT IT HAS NOTHING TO DO WITH THAT OVER AND OVER AGAIN, SHE WAS VERY RUDE AND NO REMORSE SHE EVEN ASK ME HOW MUCH I HAVE SAVE UP OR IF I HAVE ANY STOCKS, CD MONEY PUT AWAY AND I ASK HER IF SHE REALLY HAS TO KNOW ALL THAT AND SHE RUDELY ANSWERED NO! BUT IF YOU HAVE ANY MORE INCOME THIS IS THE TIME TO TELL HER NOW. I CAN'T BELIEVE A PERSON LIKE THAT EXIST THIS EARTH MY GOSH! SHE EVEN MADE A COMMENT THAT IT SEEMS TO ME THAT YOU ARE NOT HAVING A FINANCIAL DIFFICULTY!...AND I ASK HER WHAT SHE DID WAS LEGA AND SHE SAID IT IS (VERY PROUDLY)AND I ALSO ASK HER WHY IS SHE DOING THAT, AND HER REPLY WAS BECAUSE I CAN... AND THAT SHE IS A PERSON THAT MAKES THAT DECISION. FOR HER TO MAKE THAT COMMENT ABOUT MY FINANCIAL SITUATION SHE DOESN'T HAVE ANY IDEA WHAT I'M GOING THROUGH SHE MADE MY LIFE SITUATION HARDER. IF I KNEW I WAS GOING TO INCOUNTER SUCH PERSON I WOULDN'T EVEN TRY TO ASK FOR INCREASE SO JUST MADE A BALANCE TRANSFER. ALL I KNOW IS THAT THERE ARE PEOPLE OUT THERE THAT DON'T CARE ABOUT HELPING ANOTHER HUMAN BEING IF EVEN THEY HOLD THAT CHANCE TO HELP. ITS JUST VERY SAD TO ME I JUST STARTED CRYING. I REALLY FEEL YOUR PAIN I HAVE BEEN WITH THIS COMPANY MANY YEARS.

    0 Votes

Resolved thieves

I am a single mother, self employed (in Real Estate), credit score well over 800, and pay for my son's college (couldn't get grants, etc... made too much money!). I don't have enough "credit" open to get a higher score... give me a break. I pay off my credit card monthly, that hurts my score!
Recently I applied for an equity line on my home, that I have over $400k in equity... NO other debt! I was turned down, because I AM IN REAL ESTATE. I planned to use this money, only if necessary... to have that cushion. I asked for only $200k of the $400k I have!

I pay for my health insurance ($400/month), owe two vehicles, a rental property, never had late payments... yet the thieves at the banks (the cornerstone of our crisis) have denied me this credit. I am appauled. It would be easy for me to just NOT pay my bills and be irresponsible, but that is not the American way and I won't. WE must do something about this lock up at the banks for which WE are saving. I am loosing much faith in our system... PLEASE HELP!
BANK OF AMERICA... GIVE US OUR MONEY BACK!!!

With kind regards,
Cindy
North Carolina

  • Valerie Jun 17, 2008

    Recently, I made purchases on my BOA account. On Saturday, after the "end" of the business day, I found I was in the red by $22.00.

    Because I had cash, I deposited in my account and had a positive balance. Then I was given another check of $373 and put that in the account. Until today, all the charges were pending. So almost $500 in my account, and then I find that most of the oldest transactions are either pending, or they've been given an earlier date to justify the $35 fee taken out of my account.

    I'm not a rich man, but at the same time, if I owe money, I pay it. But every time I turn around, the system is backdated or the charges posted out of order to make sure I have to pay. When I asked about this, I was told to make sure I pay attention to how much I spend. When I said that I'm poor so every penny is always looked at, they got upset. I'm paying more in bogus bank fees and charges than what I have because even when I put money in, they still keep charges pending until more money comes in the account. More than once, I've seen a transaction post 3 days earlier or a deposit post for the next day, even if it's been on time. What should I do?

    0 Votes
  • Fo
    fomerpsc Jul 05, 2008

    Bank of America is fast becoming known for their thieving and even fraudulent activities, Identity theft (of a slightly modified type) being one of them.

    They have had some financial struggles which explains why they have done and continue to do what they do to people. They also employ a lawfirm that follows suit with named Goldman and Warshaw, who sue people for bogus debts, do not serve the people when they sue and pay off County Clerks (or as in one case in Ithaca, NY) traded sexual favors to file a large (and bogus) judgment.

    All typical of an obviously terrorist run banking institution.

    0 Votes
  • An
    Ann Nov 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    HELP - HELP - HELP

    LOOKING FOR A LAW FIRM WILLING TO FIGHT FOR THE
    WORKING FORCE THAT'S RIPPED OFF DAY TO DAY BY
    THE BANKS.

    0 Votes
  • Ca
    carman Dec 09, 2008

    not only are they theives" but liars as well.

    0 Votes
  • Li
    Lisa Srie Jan 20, 2011

    Leave that bank, you have that right!! They royally did us wrong because I did not get a letter from them to confirm some agrrements! Read Debt Cures or look at the Hinsley Law Firm site info on them. They are thieves! You don't deserve to be treated that way and neither did we and they have wrecked our credit because I want to stand my ground against their wrongdoing but we basically get hurt out of it. I'm not done but it's taking me too long coz I keep thinking it's getting solved...not

    0 Votes

Resolved Fraudulant Advice

My husband works with a young guy who is buying a home through Countrywide Mortgage. Because he does not qualify for the loan (reason #1 why this country is in this bad mortgage situation), they advised him to lower his debt (which he will still owe) by getting his car refinanced in someone elses name. This sounds fraudulant to me. The rules and formulas are in place for a reason. If you have to pull a scam to qualify for the loan you obviously cannot afford it. I wish that I knew who to report this to as I feel they are stealing my money to help companies like Countrywide stay in business, but Countrywide has no intention of changing their policies that got them into trouble in the first place.

Resolved Unfair practices

My credit score is over 700. I make card payments online either on or before the due date. However, even at 8AM my payments to FIA aren't 'accepted' until 24 hours later. Something about " not being enough time for them to process the payment" . ?!?!?! It's not a problem for any other card service. So twice they marked my payments as being late - which they weren't - and then used that as an excuse to raise my interest rate to a usurious one.
I have since closed the account and will tell everyone I know NOT to use them.

  • Re
    ReRe727 Feb 18, 2009

    How about not waiting until the last minute to make your payment? It's due BY a certain date, and if you pay say, three or four days early, what's the harm? Can you make your mortgage payment online within 24 hours? Car loan?

    1 Votes

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Resolved fraudulent charges

Bank of America unethical business practices has hit the lowest of the lows. Compare them to any subprime lending institution, they would be rate #1.

Bank of America deliberately, fraudulently changes due date of credit card...then they CHARGES customers a $39 dollars late fee. I was informed by Bank of America after complaining that they can change due date and that the dates can vary from 1-4 days, whatever, whenever they chooses. Bank of America states to me that I should have ' Read the very fine PRINT'.

Bank of America, you are the worst. You are the reason that banks are going under today.

  • Pe
    Peter Jun 10, 2009

    I agree 100% that Bank of America is corrupt. I wonder if some kind of class action suit would work? They constantly charge fees whenever they can. They just recently changed their policy to where the charge overdraft fees even if the online banking shows a positive balance. They delay posting credits to the account to create more overdraft fees, and they deduct the highest debits first then the lowest creating the most overdrafts possible. I really can't believe how corrupt they are. I've been charged thousands of dollars over the last 6 years. I should have closed my account years ago, but everytime it happens, I just can't believe that they would do it again. And recently, the changed their policy to where your account doesn't even have to be in the "red" for them to charge overdraft fees. They have their own behind the scenes system that works to their advantage and I'm certain they make millions a year on fools like me. I have to close my account now but it's such a pain because of all the direct deposits and automated stuff I've got going on with them including merchant accounts etc. I wish Bank of American would have to pay for their greed, not get bailed out by the governments.

    0 Votes
  • Mk
    mkm Aug 17, 2009

    In 2008, Bank of America opened a credit card account linked to the debtor's checking account without permission of the debtor or knowledge of the debtor. For over a year Bank of America racked up bank fees without notifying the debtor of the existence of the credit card account. Bank of America posted all sorts of bank fees (late fees, maintenance fees, etc.) to this credit card account for over a year without ever notifying the debtor by mail or phone that the credit card account existed. The debtor received all types of other mailings from Bank of America but never anything regarding a credit card. Debtor was completely unaware of the credit card account, never got a credit card, never activated or used a credit card and the only charges on the account were generated by Bank of America. Account went to Collection in 2009 and debtor received a letter out of the blue that his credit card account with Bank of America was delinquent over $400.00. Debtor had to pay to settle and his credit score is now seriously negatively impacted. Bank of America made it impossible to deal with it via phone and the local branch was useless also. Debtor has since closed his accounts with Bank of America. He was clearly unfairly and deceptively used by Bank of America for its own financial gain. This is larceny and Bank of America should be held accountable as would any other thief robbing people of their money.

    0 Votes

Resolved False Advertisement By the REO Department

I am a realtor in Florida, I placed and offer for a Countrywide REO through bidselect of which eventually we entered into a contract for purchase... They advertised the home as available for conventional financing and even make the buyer be prequalified through them as far a offering a free appraisal and credit report if you use them.. In my case my client was already pre-qualified through them. The house was advertised AS-IS..My client is a first time buyer and is coming in with 20% down. The house is in pretty good condition although it's missing the appliances as most foreclosed properties, the electric meter was stolen and they did have flp re install it. My client did a self inspection as he new he would be buying the house as-is and since he was getting a good deal is willing to do the necessary repairs himself . So here he is "the buyer" using Countrywide, their title company because that is also forced upon you, they do pay for owner title insurance but you don't have a choice in the matter, so if you want an attorney you have to pay one in addition and they are still going to hit you with closing fees and make you pay seller fees if you don't use them. The problem comes to the loan is approved and about 6 days prior to closing they come up with an appraisal ordered through landsafe, which is the company they use that states a bunch of problems with the property. Looked like a home inspection with dollar figures of cost, but not done by an inspector.. He states that there is an ilegal room added to the house and a bathroom. Well now Countrywide the Lender says we can't give you a loan unless this is taken down and Countrywide the Seller says we cant do anything we are selling as-is.. The left hand doesn't know what the right hand is doing... They advertised the property good for financing yet their own Countrywide Lender wont give a loan on it. The worst part about is the inacuracy of the appraisal itself... The plans for this house does not exist anymore but there were plans filed in the county for remodeling that shows that room as an existing room, and it get's better the square footage on the county records is only off by 70 ft from the appraisers including that roomand according to the appraiser that room is 216 sq ft... So the owners have been paying taxes on this room who knows how many years and because an appraiser suggested this is what they needed to do, and is assuming this an illegal addition, this is what underwriting is telling us. I asked for a second appraisal and they are fixated on this one and said no. So they said the room needs to be removed but the buyer cant do it and the seller "Countrywide itself" says we are selling as-is and wont do anything of which nothing should be done in the first place because the appraisal is totally in-accurate. Meanwhile the buyer has spent all his time, energy, attorney fees, and is out of a lease thinking he would be moving in as he was totally approved. My question is how can Countrywide advertise a home for sale offering financing and then they are basically telling us that we are SOL>>>No one wants to take responsibility and it' s a home that would be purchased, upgraded and made prettier which in return would help the neighborhood value..Does anyone have any suggestions?

Thanks,
Nancy

Resolved included my mother as account user

My mother had perfect credit all her life. Bank of america chose to add my mother as a user on my account becuse she wanted to just talk about my account. Now they have messed up my mothers credit. Bank of america is a joke. Bank of america needs to be bailed out of jail instead of tax payers letting this company to have its way with innocent people.

Resolved unfair charges

Wow!! Bank of America is a complete rip off. They manage to make millions of dollars off of its members by charging a $6.00 fee for cashing a check to a non-member. This is absolutely crazy!!! I told this to my bank, Peoples United Bank and they were SHOCKED!!! They said that was amazing. I travel a lot. This year to India. I took my Bank of America debit card because my bank strip off of my People's debit card failed to read the strip the day before I was to leave. I shifted money to my Bank of America account, which I never use and when I returned from my trip I had tons of 3% international fees added to my checking and debit card account. I was amazed. I have NEVER, EVER been charged fees for using my credit card before. This bank currently is facing a law suit and by the looks of it, will find themselves facing other charges. I think a revolution where everyone closes every account in their names. What other hidden ways are they cheating us? Speak out and let the cheaters be made known. I have canceled all of my accounts. I went on line and realized there are many angry people. Beware of this bank.

  • A1
    a1cmbq Feb 06, 2009

    Bank of America is a rip off. They charge there members fees for charges they never made. I accidently one day over purchaed and went 2.00 negative in my account, i ended up paying almost 140.00 in late fees cause they charged me 4 bounched check fees for 2.00 damn dollars. I guess they need our money to send there executives to the super bowl and fancy parties and expensive hotels

    0 Votes
  • Ba
    Bank Charges Sep 14, 2009

    This is not the first time and this is not the only bank. There are many clients come to us that face such problems in their life. We are the company that handle these situations efficiently. For more details visit our site http://www.jskclaims.com

    0 Votes

Resolved using bad credit to give loans

We tried for a regular home loan in 2007 and was turned down to having low credit scores and a bankruptcy as well. Then we were contacted by Challenge Financial a broker for Countrywide and was told they could get us a VA loan no problem. We filed the paper work and were turned down the first time cause we didn't have enough income. Then they called back and was told if we could use my husbands overtime and my income combined it would be ok. My husbands boss at the time even signed a form stating that they could use it. We later found out they even used my husbands previous employement as income as well. Anyway, Challenge Financial called the realtor and they Supposedly sent out a VA inspector and the inspector was supposed to go by the VA's rules and regulations. It needed some repairs including having a new roof replaced and the basement possibly having drains put in it cause there was standing water at the time of inspection. The repairs to the roof was done, and the old out building was tore down and was to be hauled away, that is what was stated in the receipt from the contracors, however they shoved it over out hill for us to later haul away, and the basement was never fixed. The roof leaked right after we moved in and destroyed our ceiling tile as well. We were also told that we didn't need an inspection of our own cause the VA was very tidy on their inspection and would find faults to be fixed. Well in the mean time, my husband lost hours and overtime. Then eventually his job and I lost mine the same year. We are both working now, however our income is alot less then before, we have contacted CW on this and all they want to do is raise the payment. We've even asked to extend the loan to 50 years instead of 30 and they won't do it. We've contacted WV attorney general and they only helped people with balloon payments, not people like us. No lawyers will help either for they say it's a waste of time. Since this has all happened, we found out that our plumbing isn't hooked up to our septic tank, it runs down over the hill and when it backs up, it goes into our basement floor. We also found asbestos tape on our furnace vents and was told that is totally normal and at the time of inspection, noone was trained for that type of thing. We have no record of any inspector other then a form stating what needed done and I believe that was done by the appraiser only, not a VA inspector like we were told in the beginning. The realtor has since left and can't be found to explain why we weren't told of these things as well. The house was in the same family for years since 1938 and never changed hands till we bought it in 2007. We have even contacted the VA and no help there was told to sell despite with all these repairs and having to have the asbestos removed first the home might sell for 20000 and the loan was for 160000. There doesn't seem to be anyone out there to help with any of this at this time and we are going to foreclosure I'm sure. I thought they were supposed to do all remodifications for homeowners who were behind no matter what, but we were told recently we didn't make enough money despite, we had 300 dollars left after everything is paid. They also use a credit card as a payment despite we don't have credit cards and an old phone bill despite we don't pay it either. They figure it in on our monthly bills. I'm not sure how this is fair to us or to anyone. I just wish I could find help and save my home from these people. They won't get what they want out of it and noone will buy it with the repairs it needs.

  • Lh
    l. harris Feb 18, 2010

    Loan was refinanced from aurora loan mortgage in one name and became financed in another persons name... (my spouse who had a credit score a few points higher than the original owner /buyer of the original note, the higher score person was awarded the deed, leaving the original owner as a co-buyer now to do anything concerning the property, the new owner// has to approve and sign everything, why am I limited... later it wasrefinanced again to centex mortgage... now nationstar mortgage the original owner no longer holds much intrest in the property because of countrywides shift from original owner to person with the highest credit score??? the original owner still has limited say so as to the rights of the property. after refinance papers were done first original owner has to return to full spectrum lending to sign other papers abot a week later and had to redate the papers for acceptance for refinancing and then became co-borrower. is this deceptive. angry... lost ownership to property... and so call owner has vacated the property leaving all payment to be paid by original owner... what a mess country has left original owner in... oh oh oh...

    0 Votes
  • Ja
    javier cartagena Feb 12, 2011

    Please help me to have morage

    0 Votes
  • Ja
    javier cartagena Feb 12, 2011

    Need help to fix my cradit

    0 Votes

Resolved overcharged

Get this. I called BOA and requested a decrease in by interest rates that have crept up from 7.99 up to...

Resolved interest rate robbery

Bank of America raised the interest rate on my credit card from 9.9% to 22% without notice. I checked to verify that I had not paid them late and found that I have always paid more than the minimal due every month and have never been late. I contact them and had the unfortunate luck of being put in touch with one of the most rude people that I have dealt with in a long time. She told me that the raised the interest rate for no particular reason and there is nothing that I can do about it. I asked if there was someone else I could talk with or another department and was informed that no one in the company could do any more than she, but she took my name and number and told me someone would contact me the next day. Still waiting.
Very disgusting company and very rude customer service...Can't wait to transfer my business from Bank of America.
I guess that my tax dollars are not enough and that they decided to send me a bail-out payment each month.

  • Ac
    A concerned citizen May 19, 2009

    Bank of America is engaging in severely unfair practices. We have had a credit credit with BOA for more than ten years. Our credit score is in the 780s. We have never missed or been late on a payment, or exceeded our credit allowance. Nonetheless, BOA sent us a letter telling us they were increasing our interest rate 8%. What possible justification could this company, which has already taken enough from the taxpayers, have for engaging in such usurious activity? I plan to report them to my representatives and the better business bureau, and I encourage like-treated customers to do the same. If we do not begin to make our voices heard, these things will never change and unscrupulous creditors will continue to take advantage of us. SIGNED, A VERY CONCERNED CITIZEN.

    0 Votes

Resolved mortgage servicing faud

If you want to keep your home, if you want to put a stop to the criminal activities by this compay, then it's time to DECLARE WAR ON COUNTRYWIDE HOME LOANS NOW!!! Contact your congresspeople, the President, every homeowner's advocate you can. the FTC and the FBI, HUD, and, if possible, an attorney, and write them again and again. If we act en masse, we can bring down these creeps and put them where they belong - IN PRISON!

I apologize for the length of this, but I think you will find it good reading, but don't just read it. TAKE ACTION!! The home you save may be your own!!

You must understand that YOU are NOT their customer, the lending companies and investors are their customers. Part of what they do (which comes from mortgagetrap.org) to steal people's homes and much of which is happening to me now is this:

"The below and other situations are not errors, mistakes or situations where a servicer's managers or employees failed to do their jobs. Their systems are well-designed and state-of-the-art in terms of analytical technology that helps them choose and process their victims. These scams generate enormous profits from a business that is difficult to run, people and litigation intensive and normally only marginally profitable. Many have failed and been acquired (Fairbanks bought several).

What you Must Understand...

You, the borrower are not their customer. Lending companies and investors are their customers. Most of the borrowers that fall victim to these abuses are classified as "subprime" borrowers (borrowers that either because of credit or income cannot qualify for a conventional loan). The vast majority of "subprime" borrowers are not well off enough to fight when abuses do take place.

The path toward losing your home to this scam is actually quite simple. The first phase is designed to fabricate the default and typically beings with one or a combination of ways to arm the servicer's records with false data:

When the servicer decides to manipulate the date the payment was received in order to artificially create a late payment.

When the servicer doesn't post payments made or improperly applies them

When the servicer applies part of the payment to something other than principal and interest and creates a partial late payment or deficiency

When the services decides to "force place" an insurance policy on the property by claiming the homeowner has not provided proof of insurance.

When the servicer pays your property taxes late, the adds their late penalty to your account without your knowledge.

Any or all of these processes result in at least one month of the account being past due and a negative note is made in the credit report (which effectively prevents the borrower from refinancing). "


***Below is my story, which went to my congresspeople as well as the FTC, my state attorney general, and a number of advocacy groups and executives at BOA and CW:

I pray that you will withdraw any and all bailout money from Countrywide Home Loans and allow them to die, as they continue their abusive behavior toward borrowers. They are not using the bailout funds for the purpose intended, in fact they are attempting to steal people's homes rather than keep people in their homes. Below is my story.

Thank you for hearing me out.
Please help.

SECOND LETTER

I sincerely hope you can understand my anger, fear, frustration, and
confusion at the situation I face as detailed below. I apologize for
the length of this. Please read the bottom as well. Thank you.

I received a voicemail from Countrywide this morning asking for a
return call. I am very leery of doing this without a third party
involved to make sure we are ALL on the same page, and for good reason.
Whatever is going on with the accounting at Countrywide makes zero
sense to me. First of all, just a month ago, the system showed me well
ahead on my payments, and papers to put me in a lower interest fixed
rate loan were on their way soI was told by a CSR. But this week, I get
a notice of intent to accelerate letter from CW telling me my loan is
in serious default and that I owe now for December, January and now
February. So what you are telling me is I have missed THREE
payments???? Or more???? That is absolutely NOT true. Furthermore, your
letter of intent to accelerate mentioned "other fees" I may owe but
said NOTHING about what those fees were nor how much. So how exactly am
I to tell where I stand with CW??? What do I owe, why do I owe it and
when??? I have no idea what to believe or that whatever is told to me
is correct or not.

I never ever received any letter stating I was behind, no calls or
anything else indicating there was any problem with my account. In
fact, I had a good relationship with the Countrywide CSRs and found
them cordial and at least appearing to be helpful.

I would like to again have a good relationship with Countrywide, as I
did for a couple years...but I cannot be blindsided by this sort of
thing. I need to know.

I did hear from Lori with the MO Attorny General's Office, and thank
her for her help. Hopefully this can be straightened out. I know I
cannot do it alone.

As I said before. I am sure there are many very fine people who work at
Countrywide who care about their jobs. But there appears too to be some
who either don't know what their doing or don't care, regardless of the
people whose lives are unneccesarily ruined by their unwillingness to
do their jobs.

I am not trying to be a jerk here, I'm really not. I just love my home
and wish to keep it, and it makes no sense to lose it just because
someone isn't doing their job right or intentionally manipulating the
system.

I'd like to get this straightened out as soon as possible. Thank you
for your help.

FIRST LETTER

Below is a link to a piece of news you might find
interesting:

http://www.msnbc.msn.com/id/28645505/

Countrywide admits to LYING!


To Countrywide,

Just a month ago, according to your system, I had no payment due to you
until March of 2009 (as a result of a loan modification and advance
payments made by me), and you were supposedly in the process of moving
me into a low interest fixed rate loan. So imagine my surprise when I
got a letter from you tonight of an intent on your part to ACCELERATE
my loan, DOUBLING MY PAYMENT AND charging me late fees!!! How can you
charge late fees on payments not even due?????? Could someone there
explain to me exactly what the heck is going on???? You don't even have
a representative available after 5:15 PM Central Time!!

Further, your website says you have not received a payment from me
since 10/31/08. That is completely untrue!! In spite of the fact that
you showed me three months ahead on my payments, I still made payments
faithfully, only skipping last month after your CSR told me my payments
were not being applied to my balance, but put in a holding account
while the loan workout was going on. He explained I might as well wait
since the package - which never came - was to be sent out shortly.

So would someone please explain to me exactly what your intention is
regarding my loan????? Do you want to foreclose so you can sell my
house and keep my equity, is that what this is all about? Since this
isn't the first time you've done this sort of thing - such [censored]ding
payments late so you could charge a late fee, for example - what
exactly is your endgame here? Well I will tell you what mine is. This
is my home. I love my home, and have done absolutely nothing to deserve
losing it just because someone at your company, whether they be
completely incompetant or unbelievably evil or not giving a rat's
behind about their job or the people it affects, cannot or will not do
their jobs right. I have every intention of keeping my home - and I
WILL KEEP MY HOME - NO MATTER WHAT IT TAKES! If that means my cold,
dead body being removed from it, then so be it.

I will give you credit on one thing - your CSRs have always been
cordial, helpful and friendly to me; it's too bad they cannot do
anything about what goes on over their heads. But whoever is
responsible for such shenanigins as this, which I read is common to
Countrywide DESERVES TO BE FIRED! ALL OF THEM!

  • Ja
    Janey Gibson Jordan Mar 30, 2009

    Countrywide Sucks! As soon as I can re-fi with
    some one else I will. I have a fixed 30yr with CW.
    They were always sending me letters saying I was
    pre-qualified for re-financing and they had great
    deals. I wanted to lower my payment. I called and
    was put throuh to a Brian Holland in Arizona. He
    checked my credit as we talked, he told me my
    credit at all three bureaus was around 820. I
    told him I'm disabled, had low income, but that I
    did earn undocumented income pet sitting, and
    selling some of my art. He sounded so positive
    and encouraging. He insisted I pay $410. up
    front for an appraisal fee. Reluctantly I agreed.
    During the appraisal I learned that Land Safe,
    the Appraisal Co. Is a Subsidiary of, guess who?
    Countrywide. Inspite of the fact that I own 70%
    of my home, pay my taxes and insurance, and
    never been late on a payment and had a really
    high credit score I was turned down to refinance
    by the Bank holding my loan because I didn't earn
    enough. But hey! They had a good look at my
    property, at my expense, and they put my money
    in their pocket through Land Safe. Brian Holland
    said he would try to get my money back, but I
    have yet to see it and it's two months.

    0 Votes

Resolved credit card rates

I am experiencing problems with credit card debt and tried to talk with BOA. Customer rep would not let me speak with manager to discuss issues with interest rates. I am a good customer for several years with no late payments. I was told if I didn't like it and stopped paying then I would be turned over for collection and my credit affected. No discussion, no alternatives, and these people take money from taxpayers to stay afloat. By the way Rachael Peters is the customer rep who says she is authorized to to inform you that you either pay or lose. Pitiful organization.
thanks
F meyer
[protected]

Resolved interest rates

I have good credit and pay my bills on time, every time. - Bank of America informed me that due to "risk review" (yeah, right) they will be DOUBLING the interest rate on my credit card. Of course I can "opt-out" but if I use the card, all current and future charges will be subject to the new, DOUBLED interest rate. AMEX, Citi, and all the other credit card issues are doing these same things to their customers.
How can these banks get away with this? How does the Government expect the economy to recover if the all-important consumers keep getting shafted by the banks. Many of us will never be able to completely pay off these cards. These banks by the way are keeping the bailout funds provided by the gov't and they are spending billions at the same time to acquire other banks. Something is clearly wrong here.

  • Co
    concerned-for-the-future Jan 30, 2009

    I agree, I have basically the same problem with B.O.A. more than doubling my interest rates. We paid to help them in the bailout and now we are being forced to pay them in interest rates. I would pay them off but with the economy the way it is my business has less money and the higher rates are even making it harder. I believe this now policy, in the long term will destroy them but we will have to pay in the mean time.

    0 Votes
  • Co
    concerned-for-the-future Jan 30, 2009

    I would like to add something to my about comments. Please call all of your elected officials and give them your feelings at http://www.usa.gov/Agencies/Federal/Legislative.shtml. Banks are borrowing money at record low prices and we are paying record high interest rates.

    0 Votes

Resolved false nsf' charges

I want to make this short and quick. Bank of america has a scam going called check 21 rule. It's a scam that creates "false overdrafts" you can keep your accounts in the black all you want and it won't mean a thing. They create the overdrafts for you.

It is bank fraud pure and sweet!

I'm going to file suit against them asap. If you wish to join this civil suit email me here with your contact info and you will be listed on the suit as a plaintiff against bank of america. I will make sure that you are contacted by the attorney before the suit is filed. The more people that have the guts to slap them down the faster they will fall.

They are not a bank, they are racketeers!

  • Da
    David Blanton Feb 21, 2009

    I was with B of A for about 5 years and hated every day i went in to the bank. I was also confronted with NSF fees that i had to fight tooth and nail for. when i tryed closing my account they intentional did not close it. I asked for it to be closed due to the IRS problems that i had. The girls that was helping me close the account stated that it was closed and i did not need to due any thing else. a month later i recieved a new ATM and a statement stating i owed them 200 dollars for a IRS set up fee. I told them what they can do with 200$$. They did send me to checks systems however. You would think after all the NSF fees that they charge people with, why in the hell would they need to be bailed out. They get what they deserve.

    0 Votes

Resolved world points

I just received notice from B of A that my credit card account has been closed due to my credit report rating. My credit card has been paid on time and all my credit cards do not have late charges on them. Due to the economy and lay offs my husband has not been working and we have had problems with our Mortgage. Since my credit card is closed now I attempted to get my 12000 points that I have accumulated which B of A said No since it was the company that decided to close the account and not myself. This is upsetting and NOW I do not want to pay them what is due.

  • Mm
    MM in NY May 31, 2010

    Hey Cali, the same thing happened to me! I had 15, 000 Worldpoints accumulated. Did you ever manage to redeem them? This is so unfair, I did not owe them anything at all and they decided to cancel my credit card. They can do whatever they want in terms of cancelling my account but I earned those points fair and square and still have every right to redeem them, that's $120!

    0 Votes
  • Do
    DONALD R. HAM Nov 03, 2011
    This comment was posted by
    a verified customer
    Verified customer

    WORLDPOINTS IS A COMPLETE SCAM!!!

    0 Votes
  • Do
    DONALD R. HAM Nov 03, 2011
    This comment was posted by
    a verified customer
    Verified customer

    WORLDPOINTS IS A SCAM!!!

    0 Votes

Resolved Fees and Bill Payment

I used a new checking acct to make my monthly payments. FIA Credit Cards online payment company initially stated all was wonderful but then a few days later told me the payments were unsucessful. As the payments were well ahead of the due date I attempted to remake payments but the payment company blocked my efforts and would not co-operate with me to correct the payments.. I had to go directly to the financial institution I had set up as the "pay from" account and set up the payments directly from their bill pay system as the problem was not insufficient funds just incompetent people unable to process my payments at FIA's check free bill pay system! Due to this fiasco with their "Bill Pay" system I was penalized with multiple fees and my account closed ---because of MY ACTIONS!!! My actions were to make 2 payments totalling well over my minimum payment due weeks before my pay by date!!! The check free bill payment system screws up processing the payments as it was newly submitted checking account information?? and I am suddenly a credit risk and unworthy to be a customer.

  • Av
    Avalon Jan 29, 2009

    From an insider during the date that you scheduled your payment there was a system glitch and you should have been credit for any fees that posted to your account and had all delinquencies removed. Please make sure when you call them the next time to ask them if they had a online outage during that time.

    0 Votes

Resolved credit card protections

This is a notice to all bofa existing and/or future customers as a warning only.

In december of 2008 I received an automated phone call from bank of america stating that odd activity had been happening on my credit card account (Thanks to bofa for the notice). I was asked if several charges were in fact mine - which they weren't - and I was immediately connected to a fraud specialist. I live in southern florida, and the activities occured in southern california - 2 stores. While talking to the fraud specialist, I was informated that they had undergone a conversion in november, and had sent me a new card (Which I never received). Apparently (They told me) somehow my new card was diverted to somewhere in southern california because the purchases showed in bofa's system as being done with card in hand. At any rate - the account was closed, and a new card was issued and mailed to me.

Two things came to pass. First - the card that supposedly was diverted to california actually arrived at my home address the following week. Then, in another week, the new account card arrived. Second - and the major reason someone was able to use my account - neither new card required activation by calling a bofa number to authenticate that the right person had received the card. Because of this change in their processes alone, someone was able to make charges on my account, from which I was required to complete an affidavit and return to bofa to keep the charges from returning to my account, plus the time I was without the card just before christmas.

To existing card holders - be aware. As you approach the end of your current accounts valid dates, keep a close eye on your statements to watch for suspicous activity. If bofa were smart, they would return to requiring authentication for replacement cards, but if they don't then they're creating a potential issue for many customers.

Thanks for reading,
John

Resolved mortgage modification denial

First of all, my website containing my petition against Countrywide Home Loan...