Higher One Customer Service


Higher One Inc.

115 Munson Street
New Haven
United States - CT06511

Customer Support Phone Numbers

Contact Details

Product Inquiry

Offices & Branches

The Medici Building, 3284 Northside Parkway, Suite 400, Atlanta, GA 30327

80 Swan Way, Suite 200, Oakland, CA 94621

210 Ellicott Street, Suite 200, Buffalo, NY 14203

Floor 2 - Rayala Techno Park, # 144/7, Rajiv Gandhi Salai, Kottivakkam, Chennai - 600 041

Higher One Complaints & Reviews

Higher One / checking

Jun 11, 2018

I have tried unsuccessfully to close this account. I had not been using this account for years so, I opted to have my monies transferred to another bank. Unfortunately, since this account was set up years ago in order to transfer monies between accounts, no longer having a valid card, and...

Higher One / holding deposit

Apr 20, 2018

I took out a loan on my 401k to get a car for 3000 higher one has placed an extended hold on the check today April 20th until May 1st I may lose my job over this I can't believe you are doing this I'm a single mom. If I lose my job I'm going to news station and I'm going to tell the world...

Higher One / you guys tell me your closing my account due to your security breach

Apr 07, 2018

I got an email saying there was a security breach. Then they tell me they are closing my account because it's to much of a risk but yet my college still has to deposit to them before they transfer to another bank. It's crap. I never know when a deposit is made or how much and I can't even...

Higher One / not being able to close out account

Oct 07, 2017

I have had an account with Higherone since 2009. Recently, I lost my phone and had to try to log into my account from another computer. Unfortunately, I got locked out of my account due to too many attempts when I tried to reset my password, I was unable to do so because I did not have my...

Higher One Card / Student Account

Oct 21, 2015

Higher One has repeatedly deposited, cleared then with drew and re cleared funds all while systematically paying bills then waiting till my balance was low and bouncing checks that had all ready cleared. On any given day my account would go from positive to negative then back to positive...

Higher One / Late stipened check

Jun 15, 2015

I noticed that I had only 2 weeks left in my courses for school and still have not received any of my stipends. I called Higher One and was told "because I denied their checking account it would take three weeks longer to get my stipend." I could not use the stipend for school because by...

Higher One / unjustified fees

Apr 12, 2015

I started banking with Higher One when I enrolled in School in 2013. I was sent a Debit Card and at first it was convenient (except they have no ATMS). However their service has deteriorated and whenever I have a substantial amount of money in the account it disappears. They do not give a...

Higher One / Money Taken from Account

Feb 21, 2014

I started banking with Higher One when I enrolled in School in 2011. I was sent a Debit Card and at first it was convenient (except they have no ATMS). However their service has deteriorated and whenever i have a substantial amount of money in the account it disappears. They do not give a...

Higher One / refuses to release funds

Oct 21, 2012

This bank is insane I have to use it for school and they refuse to release my money. I called in to ask a question a lady was having a bad day and I got mean with her. I was fine and happy when I called in next thing I know she hangs up! And next day I have a hold on my account and I have...

Higher One / Higher One

Oct 14, 2012

COLLEGE STUDENTS EXPERIENCE DELAYS IN FUNDING RELEASES AND USE OF FUNDS THROUGH THIS INSTITUTION: The Higher One Debit MasterCard® is issued by Wright Express Financial Services Corporation pursuant to license from MasterCard International Incorporated. The card is administered by Higher...

Higher One Card / Fee's Higher One Card

Jun 21, 2012

I have a Higher One Card because my campus Financial Aid office told me it was the only way to receive my refund. But the company is a SCAM they CHARGE outrageous fee's to retrieve my refund money in addition to the fee the ATM charges. I can't use the campus ATM that's free...

Higher One / ATM Card

May 15, 2012

It is my perception that when the FAFSA checks come out for the fall semester that a high number of students will be paying A LOT of fees due to inactivity or other legal binding rules. This is immoral and bad business practice. You must put yourself in my position. I am an active full-time...

Higher One debit card / Refuses to release funds

Mar 08, 2012

We were issued a "refund" debit card for funds I paid for my child to attend class at a local community college. He was accepted to a 4 year univeristy and moved out of state. To date, they will not "release" the funds because his copies of his drivers' license are "too dark, " "too...

Higher One / fraud

Nov 30, 2011

Awful company. I was a victim of fraud and had 1, 500 dollars taken from my account. I alerted the company immediately when I discovered the stolen charges. I notified them of every charge that was made against my account that I did not permit. First, it took them a month and to credit...

Higher One / Unrequested account, terrible cust svc & fees to retrieve fed student funds

Oct 05, 2011

It's amazing to me that this set up is even legal. I ended up dealing with Higher One only due to being a college student, as now, rather than simply receiving a mailed check from Fed Student Loan services via the college, the college has set up a program whereby students must agree...

Higher One / Higher one lies about cash back for purchases

Aug 09, 2011

I was told I would receive a 5% cash back bonus if I bought Six Flags Over Texas tickets with my Higher One debit card. They are big liars. I never received a 5 % cash back bonus. When I called customer service to try and receive my cash back bonus, I was put on hold for an hour and a...

Higher One / Employment


BEWARE potential employees. Higher one boasts how open and friendly they are, and maybe they are in their main location, but they have been hiring remote csr agents. You are thrown into tons of training and information which is good, but they do little to support you in the beginning. You...

Higher One / For the past 6 - 8 wks I have not been able to access my account online


I am a non-traditional student at UWG. My school began using Higher One in the Spring of 2004. At first, it seemed very handy. Refunds have been made available well before the date expected each time. I figured that I would go ahead and order checks and streamline my finances with one...