Bank of America

We contacted customer service to argue that they charged us late fees and interest within the payment period of that time frame to pay our credit card bill. They indicated that the time on that date was later than their standard time(east coast time) and therefore was considered late, although it was on the same day and we live in the mid west (one hour later). The refused to take off the excessive late charge and interest cost stating that they couldn't take off those excessive fees as it was company policy.

I have been a member since 2007(14 years) and never had a late payment. This didn't matter to the customer service rep. I hear that Bank of America is a "WOKE" company and gives or sells customer private information on its customers to the Federal Government. I cancelled my credit card from this anti-American institution

Five months ago, I was restricted to use online banking and anyone over the phone could not discuss with me why my bank account was closing and that I needed to go inside the branch. I was told I received two counterfeit checks therefore my account was no longer active. I specifically requested to pick up my funds inside the branch. The next day, bank of America sent me a cashiers check and sent it to my California general delivery mail but I needed it to be sent to my address in Nevada where I was expecting the mail to be forwarded. I have been without my money ever since then stranded out here in Nevada because my wallet was stolen with my cash in it, my unemploymment card, my walmart money card and my ID was sent to social security to order a new social. I am still waiting on my check, it has been a nightmare, bank of America said the check was returned to them and they said that I had to wait 121 days before they send it out again, very frustrating experience, it really is.

My unemployment payment (Month of May 2021) from state of California has not been posted into my account. I have been calling [protected] since 06/2/2021 almost daily, get transfer to other department, I explain my issue, they make all kind of promise to help me get this matter resolved and as of this date 8/4/2021 still no resolution. I have filed a compliant with BBB, consumer protection agency and no one has been able to help. I am considering the following:

1- Contact news media (TV and radio stations)
2- File law suit in court
3- Share my experience in social media

Hoping this will get some one attention in BofA

Sincerely
Jamshid Hajimomen
[protected]@yahoo.com
[protected]

I am retired from BOA with over 30 years length of service. I was always loyal to the back and always gave more time and effort than would have been expected. All my banking is with BOA.
I started banking with the bank in 1963 prior to employment (Citizens & Southern in SC).
I contacted BOA and was told that in order to handle my estate trust, it would have to be $1 million or more. A local bank is more than willing to set up the trust for me. I believe that BOA should be as loyal and accommodating as retirees were to BOA.
My mortgage, equity line, two credit cards, IRA, checking, and investment account are at BOA and even after 30 years, I am told go somewhere else for your last account in this life.
I really am not expecting anyone to respond to me as things are not handled now the way they used to be handled. Apparently it is now just a numbers game. Gary M McCall, South Carolina

In the month of June 2021 I deposited a check from my job in the amount of $1500 to my savings account. Instead of deposit in my account the $1500 the bank deposited $15000 and then retired $15000. When I saw my account was in negative. I called to the claims department and they closed all my three accounts: checking, savings and business account. As today I didn't received my money from my savings or checking account. During the months of June and July I was unable to pay my monthly bills including my monthly rent. I need to understand what is happening since I was a client from Bank of America since 2013.

I have been dealing with a claim dispute for an invalid charge. I have spent hours on the phone, walked into a branch with my supporting documents and still no resolution.
My experience with the call center representatives has been poor to say the least.
I would like to have my calls reviewed and my claim resolved. If someone with corporate authority can contact me to discuss further that would be great!

This Denise K at Bank of America sent a ten day business resolution letter to me and I tried to fax in at [protected], it went through and it is not reopening up my claim# [protected]. So, I called the bank to double check with the fax number and they provided me with this number: [protected] to fax it in and I did and it's not reopening up my claim still. So, what is the real fax number?

My name is Toney Darnell McBride my card number is [protected], My complaint is how Bank of America lock my card on me with out getting any notifications from edd, Told me I need to go to a bank with two forms of ID. Wish I have 3 different time, I get one thing told to me on the phone about wish I'd I can use with my I'd & for the second ID I can use all kind of difference one that I have wish is prepay or online bank account card. So after I got turn away the first time about that I go back because I'm going let them know I was told yes I can use them. So I'm in Bank of America For like a hr this time for the lady to check my I'd under the light wish I pass that & when I'm trying give her the other second I'd she refused to take any of them & will not talk to them on phone. Now me & my Family have to find somewhere else to stay well live because we or getting put out with no more. Bank of America has runtimes my life I'm going have to give my kids up because I not going have no where for them to stay. I tried to apply for a credit card to go back in the bank & they was for small amount . I didn't get approved I call edd to help me & they I need to talk to Bank of America the problem not on there side. Try to call again & see went to the bank &/ask the lady say no it has to be a credit card for the second I'd. & I have other problems going on in my life & we or in the time of need right now because of COVID & I can't even help my kids right now. Thank you for really putting me in real bad places right now

Called the Centreville Finance Center today to inquire on process for purchase of foreign currency. The individual who identified as Debby Ha was rude, would not answer any questions. I was told to go on line. Explained I did not have a computer and was told "you obviously have a phone, use it"and hung up. Attempted to call back 4x each time call was picked up and immediately hung up.

I drove to Clarksville TN to Wilma Rudolph and the ATM was down all at that location. Then I drove to Madison Street. That bank no longer there I had to drive to Springfield TN to deposit my money. No supper yet after I worked all day until 7 pm. Why can you not put a teller somewhere at Joelton or Pleasant View, Tn. I bn with BOA since 1972 . I have all my family and friends also ageee we need a teller right here off of I-24 in our areas. Close to interstate please

Thank you
Cheryl Shearon

I have been waiting for over a year to get refunder the 19k that was fraudulantly stolen from my accoint and keep getting told I need to verify myself and transfered 100x claims filed that were abandoned hung up on and docked funds for it being a year but not due to my dilligemce but due to Bank non refunding in time. Filed complaints wrote letters im being evicted im behind in all my bills phone is turned off im on my husbands wifi writimg this its so upsetting I cry everyday about what there puting me through...they treat me as if atole the money but I wish they dis this when the criminals took it. They just let them withdraw 19k...im so upaet I dint know what to do.

Bank of America will phase out SafePass from 1 August 21

If you do not have a US cell phone (I am British and live in London UK) you have to purchase and register a USB Security Key in order to do wire transfers from 1 August

Apparently however the USB Security key will work once registered from 21 June

I purchased a security key but found it was impossible to register it via their website unless you have a US Cell Phone on which to receive a security code to register it

After several international calls and not before having to deal with numerous ignorant customer service agents I eventually managed to set up and register my USB security Key

Along the way however a really stupid agent told me that I had to delete my SafePass before the USB would register (completely wrong advice and incorrect)

Unfortunately now that my USB Security Key is registered and working I am restricted to $1kper day / $3.5k per week in transfers to outside banks and $10k per day / $25k per week transfers to other Bank of America accounts

In the good old days I could call up and do transfers over the telephone but BoA stopped those and made me get a SafePass.

SafePass allowed me to carry out my typical $50k to $100k transfers and as such I would never have problems with limits.

Anyway now the SafePass has been deleted I cannot reactivate it.

Hence I am stuck with these ridiculously low and totally inadequate limits because BoA say they haven't managed to transfer over all the software and that I will not be able to revert back to my normal transfer limits before 1 August and most likely not until late August 2021

In the mean time they have told me there is absolutely no facility that will enable me to do my normal weekly and monthly wires in a timely manner

Net result is that it will take me weeks if not months to pay someone to whom I owe money too using my Bank of America account

Basically they have introduced a flawed extra layer of security without having thought it through and without having prepared properly for it and offer no assistance in how I and other customers can be less inconvenienced by their stupidity and not offered any useable solution to enable me to pay people to whom I owe money to in an efficient and timely manner.

I went to Bank America 3120 SW 34th Ave Ocala FL to open a new account and found customer service to be awful. There was an elderly lady beside me (sitting on these nasty fabric ottomans that look like dragged out of someone's house from the 80's, what happened to nice business chairs in a bank lobby) in lobby waiting . She was trying to get help with fraud on her debit card, but the girl would not let her go speak to representative and told her she never heard of needing a fraud report to file the police report. But the worst part was she did not bring her over to a desk to try and help her but talked about it in front of everyone sitting there waiting, as one of the account reps got up and left for lunch with a line of people there waiting. This was after she interrogated another guy sitting on an ottoman in front of everyone telling him that there wasn't anything they could do for him either as he was trying to close out an account. The way this girl handled the herself was not respectful of customers nor anywhere near the customer service I have received from other banks. I got up and walked out. May try a different branch but will not return to that branch.

08/2021 I received a letter from boa prepaid card service stating on the amount of 12581.92 was credited to my account and the claim was closed and the credits was final.. two months later the account is frozen and the amounted listed above is taken out and left me in the new in that amount so I call boa they tell me due to all the fraud they froze accounts but once my identity has been verified it well go back normal so I did everything that boa asked fax in my ID, reports, and even went in the bank number of times to verify only for them to keep closing this claim (I wasn't under the impression was a claim ) I was told once my identity was verified the negative balance would even out to a positive the claim I did put in has been paid out and that claim closed but never received anything because all it did was take off the top of a neg balance that was never suppose to be there in the first place .I call almost every day to find out the claim. I request to be reconsidered is closed again the next day even after I was told by the claims dept.to fax in one again my ID police report and a letter stating that there is video of a female at a ATM which clearly I'm not a female and my claim will be fine but it's not as soon as I send it in it gets closed again

I had a 60k limit credit card. It took me over 10 years to build it up to this limit. My credit score is 800. I have never been late on payment. But, they decided to close my account out of the blue. They tell me that they contacted me to update my profile (social security #, which they should already have since I applied for the card using it), but I didn't respond back in time. I cannot believe this happened. I call customer service and all they tell me is "Go open another account. What's the problem?" Really? Unbelievable... I am seriously feeling very despondent and frustrated.

I had $726 stolen off my EDD debit card from Bank of America and have filed over 5 different claims with them, they will not return the money that was stolen from me even though I provided a police report and other supporting documents to show it wasn't me that took the money out.

My dad passed away in Feb 2021. We went to the closes Bank of America and gave them my dads death certificate, living will, and will to take my dads name off of the account.

That was the easiest part except we had to send them the death certificate 3 times after that.

Then my dad had a CD and for some reason didn't put any one as the beneficiary, which is strange for my dad to do something like that. The other thing is my mom is on the same checking and savings account as my dad and the CD is under those accounts. Well we talk to the probate department and asked what we need to do. The sent us an affidavit of Heirship for Texas and said we needed to fill this out have it notarized and filled at the clerks office which we did.

So I faxed all the paperwork along with the death certificate again and my mom went to the local branch and handed all to be looked over and at the branch said everything looks good and was scanned and sent to the probate office. Now the where sent two copies of everything the same day.

I called a few weeks ago asked if they got it and they said they did and said everything is in order to call back next week. So I did, I called back today and was on hold for an hour waiting to be helped. Finally talked to someone and they said the Affidavit of Heirship wont work, we need to go to court and get paperwork from the judge.

The CD is worth 5000.00 dollars. Then I told them that we had a will and a living will saying my moms the beneficiary, so asked for me to send. I told him that we faxed it, emailed it, and when my mom went to the branch she handed it to them to scan and send. They tell me that they don't have it.

My mom is in her 80's and to do all this she has to drive into the city of Dallas which isn't a good ideal. So when we have stuff like this to do I have to fly down and help her. This is costing us a chunk of change.

So it looks like we might be out of 5000.00 dollars.

For me to fly there, get a lawyer, and go to court will be more than the CD.

I have been with some banks that have been so so, but Bank Of America is the worst and it not the first time we have had problem with them. That is why I am with another bank to do my banking with.

The bad think is that all she wanted to do is cash that in and put in her savings account which was the same account as the CD.

Then my dad didn't put anyone

Bank of America block with $80000 but I got someone that help me out with it you can contact this number [protected]