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Bank Mobile Vibe
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Bank Mobile Vibe
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78 complaints
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J
5:14 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I still haven't received my refund!!! My mom took out a plus loan for me. They said they mailed out her refund, she never received it. So they canceled the first check and reissued a second one. She still has not received it. 3 months later and she is still waiting on her money. This so called 'bank is a joke!!! I can't stand dealing with them! And to make...

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M
11:50 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was sent a refund back in June & July of 2017 and I graduated on August 2017 from my college. I was unaware of the refund because I was not expecting one, however my college made an error and there was a refund after all and a big one $3451 to be exact. I call customer service and they are telling me that they can not access my statements from July 2017...

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S
8:59 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Bank mobile vibe is absolutely horrible! & the customer service is even worse! Back in the spring it took me over a week to receive my refund because the stupid website never sent me an access code to set up my account and after too many failed password attempts they locked me out of my account for 3 days! & everytime l called customer service the...

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E
12:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bank Mobile Vibe - very bad customer service

my problem and even missed up my password which I can't reset anymore because I did not update my e-mail yet and did not have access to the said e-mail account. I beg the supervisor to help me to reset my password using my Personal Identifiable Information(PII) because I need my account to work for my monthly bills transaction, but the supervisor did not help me because he said they have procedure to follow. I was very sad and thought customer service blow me up that instead of helping me there putting me into more problem and trouble. I was hopeless with my problem and decided to closed my account. Ended, the customer service is very poor I ever experienced in business. It was horrible experienced and made me sick.

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A
4:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Money was stolen from me and my email was changed. I constantly called them and they are no help. They tell me one thing then tell me something else. They are the worst bank to do business and they put you through hell and back just to get your money that was stolen from you. I advise no nobody to set up an account with them. I called everyday and it’s been a month and I still don’t have the money that’s been taking from me.

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J
10:59 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

each month when i get a refund from the school, bankmobile gets the file/money but says they did not get it, takes 3 or more weeks after the school sent the funds for bankmobile to place in my account. Every time i call the customer service is down right capital "S" overtaking me, not answering the question i ask, placed on hold for over 10min at a time...

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D
2:10 pm EDT

Bank Mobile Vibe - holding my money illegally

I have repeatedly sent Bankmobile the information proving my identity and they still refuse to give me access to my account. They are at this point holding money illegally. I am filing a complaint with the FDIC, Better Business Bureau, and the college. This has gone too far, Customer Service does not help at all the people there are trained from a script and will NOT answer any questions that aren't an answer from the script. The supervisors are the same way zero brain cells just a script all I want is access to my damn account

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1 comment

I flew to Los Angeles to attend the Los Angeles Book Festival at USC April 23rd, for the promotion of my play, Diddy Warbux House. You can purchase it from Lulu bookstore distribution. The digital bank has frozen my account. Sean Diddy Combs will not invest in the play, even though it is about him. Mature women return to college and live together in an opulent mansion near USC owned by billionaire Diddy Warbux. The house is hilariously mismanaged by two outrageous house mother's actors Luenelle and Leslie Jones.

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C
12:42 pm EDT

Bank Mobile Vibe - account closure

August of 2016 my identity was hacked and all the money in my account was taken. Thankfully my hometown bank reimbursed me. It is now Oct of 2017 and Bank mobile will still not close the account! I've called countless times, wasted way too much time on the phone with people who cannot speak a complete sentence in English. I had documents sent through USPS that were certified documents and I also paid to have tracking on them. Bank mobile claimed they never got the document but finally spoke to a supervisor who I convinced that the mail had been received by their company because the USPS tracking system said it had been delivered at Bank mobiles address. 2 months later and still no account closure. There is no way Bank mobile is a legit company.

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B
2:45 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

When I called to report a fraudulent charge on my account that was in the form of a check, I shouldn't have to explain countless times that I did not authorize a check on any given terms. I don't use checks. Never have I even order checks from this stupid bank! I don't have a check book from this useless crap bank. I only use my debit card. Instead of just...

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ADVERTISIMENT
J
5:27 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This is quick review as to how $100.00 were stolen using their suggested atms. This occurred a couple of months ago so at a Target is Azusa CA. I tried to withdraw money using the allpoint atm machine there. I had maybe a $1300 or 1400 dollars, I don't quite remember the details. Anyways I tried to take out $400.00 it didn't work and tried again and again...

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U
10:14 pm EDT

Bank Mobile Vibe - illegally holding funds

My account was hacked on September 15. By the looks of things looks like several people had their accounts hacked on this day! I received email stating the secondary email was successfully was added to my account. Immediately, I knew something was wrong. I went to try to log in and couldn't. Found out that someone got my information and used an ATM in Florida! I have never lived nor been to Florida in my life! Now my account is locked! I have completed all the steps getting papers notarized and every time I call they keep saying my issue has been assigned to some unknown person. I'M PISSED! What's makes it even worse I got a deposit from my job shortly after that and they are holding those funds too! These people are the worst! I just got off the phone with some guy named James (manager) and I told him there is no reason to lie to customers about some 24-48 hours BS. To me they are basically STEALING people’s money! There is definitely something fraudulent going on here because they have got to know that people need access to their funds! It is now October 2nd and still no one has done anything! My rent is due, car note, and light! I'm a single mom with no other HELP! This is a nightmare!I'm going on the BBB website next to file compliant! FYI- They use to be HigherOne but was sued and had to pay out to customers I think because of the fees they were charging. You can Google to find out more about the settlement they paid out. Now they are Bank Mobile Vibe / Customers Bank somewhere in New Haven, CT. I mean is this a real place? They say there is no number to reach the so called Banking team there! I'm warning everyone to stay away! Please

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J
5:21 pm EDT

Bank Mobile Vibe - banking

I was told last week that my account had been compromised. I needed to fax them proof of my identity which needed to be notorized. I sent them all the documents that they asked for and still have heard nothing...I have called multiple times and they all answer... it will be 24/48 hours for our department to get this resolved. It's been a week since they received my documents and since I was told 24/48 hours. Everytime I call it's still 24/48 hours. I have had multiple items returned and my money just sits there...all of my bills have been sent back and I can not pay them because they will not release my money. I would NEVER EVER consider banking with this company. They have been absolutely horrible to deal with and their Customer service is by far the worst experience I have ever had. All I want is my account closed and my money returned to me.

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2 comments
J
Sep 25, 2017 4:01 pm EDT

they are doing it to a lot of people. they got hacked mid September and are blaming us the customers instead of taking responsibility for their own [censor], and baring us from our money until they can figure out wtf happened! we have 3 kids a car that just broke down and will need exntensive work and these [censor] are not giving us access to OUR OWN MONEY!

M
Sep 25, 2017 9:08 am EDT

My account was compromised since the 13th of this month. I have done everything they asked me too and since last tuesday it was supposed to be unblocked and I am still fighting with this dumb bank. They also told me they could not tell my why my account was blocked and I want to cancel my account and they told me I CAN'T!

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Bank Mobile Vibe - parasite company

Bank Mobile is a parasitic company that feeds off of students who are already suffering from astounding student debt. The fees (including hidden transaction fees) are abundant ... they even charge you $25 just to transfer your money to a real bank.

The company does not allow their customers (who have no choice but to use them in order to receive their financial aid refund) to transfer money out of the Bank Mobile account without being charged fees. Fees, fees, more fees.

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H
2:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bank Mobile Vibe - my financial aid

I am a victim of identity theft and this "bank mobile vibe" is fully aware of i started school this semester and was receiving financial aid I was already struggling BMV was contacted again by myself and the administrators at my school I told them to close my account several times they wouldn't gave me every excuse under the sun so when my disbursement hit my account they took all of it band left in the account $141.00. This bank clearly doesn't care about students and how hard it is to survive just as a student alone, BMV has no compassion for people and due to there lack of compassion its going to cause problems in my educational success. I have done everything I mean everything when they ask they have done nothing for me is lie over and over again and make me feel like it's my fault someone stole my identity it' that's the hurtful part. I just want what's owed to me, return my funds you unlawfully took i have spent money on notary sent police reports my drivers licence what more are you asking for return MY MONEY BANK MOBILE VIBE.

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ADVERTISIMENT
D
12:41 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

First off, I checked my account summary to see that I was charged $149.90 on September 7, 2017. I did not make that withdrawal. And I did not use my card on that day. I check my account everyday and I know, I did not make any withdrawals. My card is with me at all times. I checked my account around the evening and saw that I was charged. I quickly turned...

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J
3:03 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have now been waiting for a paper check that was due to me in 5-7 business days it's been 10 days, I've called and was told that I can be mailed another check in another 5-7 business days, if my funds are not received within the next 5 days meaning three weeks later I will contact the department of education or the federal government, if there only job i...

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F
2:07 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I went to check my balance from my mobile bank vibe app and it says that's $104 was taken from a purchase that I did not make. Not only the $104 every time I do make a purchase, I keep getting another random amount taken from my account. Like I'd purchase my book and I'd get charged a whole extra $5 or so for no apparent reason? I'd like for my money to...

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A
1:05 am EDT

Bank Mobile Vibe - my refund was delayed. they are scammers!!!

They needed proof that it was me who I am receiving the refund. I gave them two proofs: id and passport. They still havent given me my money and its over a [censor]ing week! I am not rich im poor as [censor]! And they expect me to pay hundreds of dollars on art supplies because of my major? Imma sure them and see how much they love their job. They said I havent provided proof in a month hmmm let me see I provided one piece of proof and you accepted my id and passport and you still want more? How about a lawsuit for fraud, discrimination, and scammers? It is my money. Not theirs that is on the line here. And if I lose that money, im suing both my college and bank mobile vibe for fraud and everything else listed above, and misleading information.

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T
5:01 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 8/25/2017 my employer submitted a acu direct deposit in the amount of $1031.64 . They missed a number on my account, resulting in me not getting paid . Upon of notifying bank mobile of the issue, they still refused to locate the money and send it back to my employer so they can resubmit the can to right account. Customer service was unable to Confirm if they located the funds to send Back

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K
11:20 am EDT

Bank Mobile Vibe - checking account

I made a cash deposit in my BankMobile Vibe account on Friday 08/11, the funds were in the account immediately since it was cash. I check my account Monday and my deposit mysteriously disappeared. I called and was transferred four times, the last rep that I spoke with stated that something happened with their system over the weekend and that they will correct the issue and pay any transactions that had taken place since the deposit. They still haven't paid any of the transactions and they were all returned and when I call, they keep telling me that they don't know what happened and now they're trying to say there was fraud on the account. I faxed them a copy of my receipt showing my cash deposit and still haven't heard anything. I am so tired of this bank and the fact that their reps seem to be clueless.

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