The complaint has been investigated and
resolved to the customer's satisfactionResolved Badoo Premium — being charged the premium service that I never authorized
resolved to the customer's satisfaction
I made a purchase for 100 credits for $2.50 and when checked my banking the next day, I was also charged for the lifetime premium service of 144.99, which I did not authorize or click on. When I contacted customer service I was given there generic reply that all purchase a are non refundable and that I must have clicked on it with their one click method. This is 100% not true or accurate. I understand a nonrefundable purchase and their policy but I did not consent to the lifetime premium purchase or authorize this charge which is why when noticed the next day on my statement, I am seeking this payment be reversed! So far no help from customer service.
The complaint has been investigated and resolved to the customer's satisfaction.