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Illicit Encounters

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Illicit Encounters Customer Service Contacts

81E Curtain Road
London, England, Greater London
United Kingdom - EC2A3AG

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Complaints & Reviews

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Illicit Encountersmembership

I joined this company in Ieither march or april 2019, paying what i thought was a months membership. I have subsequently discovered they have been taking £99 per month from me, i am certain i only signed up for a months membership.

I stopped using the site after a couple of weeks and have not used the site since.

It was not made clear in any way that they would continue to bill me.

I have opend a fraud case with my credit card provider who have advised me to log a complaint, i can find no way of doing so as i dont have any log in details for the site as i left after a couple of weeks, please can you log this complaint with them?

I am seeking full reinbursment for monies taken after my initial payment as i only signed up for a month.

I can be emailed on [protected]@gmail.com

the refrence on the last transaction is 11 Oct 19
MC ONLINE TECH INTSERV
[protected]

Thank you

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    RESOLVED

    The complaint has been investigated and resolved to the customer's satisfaction.

    • Illicit Encounters's response · Oct 31, 2019

      Hi Matt,

      We apologise if you were not aware of our subscription service, the terms of this service are clearly stated on the payment page and how to cancel.

      Could you please contact us directly via [email protected] as I am having trouble locating your profile with the information you have provided and would like to get your query resolved for you as soon as possible.

      Thanks again,
      IE Team

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Illicit Encountersonline dating - unauthorised automatic online payments

    Buyer beware. This site will take automatic payments without explicit authorisation. They claim that when you sign-up initially this is approval for future payment. However, the details are buried in the small print on the sign-up page and they do not provide a way to switch-off recurring payments via their site and you must instead call them directly. This is a total scam. You have been warned!

    Add your opinion

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      • Illicit Encounters's response · Oct 22, 2019

        Hi Umbratilis,

        Our subscription service indicates very clearly on the payment page that this is a rolling subscription that will renew monthly. It also explains the multiple ways in which you can cancel, we do not require cancellation by telephone. All of the information regarding the renewal is in the 'My Account' section of your profile.

        I hope this has helped clarify our practises.

        Thanks,
        IE Team

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Illicit Encounters — Online scam

      This website gives the impression that they charge a big membership fee (£119 for one months membership...

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