Badoo

Complain
Sorry for email, but I am requesting to pay back my money. There was a mistake in application badoo, android - s7 edge, in slovakia on 19.12 abou 17.00 p. M. And instead of 1.69 eur, they got from may account 99.99 eur. I wrote a complain, but no answer! Please, help me! Nobody wrote me what happend, it is horrible. I dont had confirmed email from badoo about paymant, they stole my money!

Hi,

I will raise multiple issues here
This happened as I clicked on super power icon popping up on the screen. I want to dispute this payment.

1. I didn't get to choose the package I wanted (which was 1 week)
2. Badoo automatically removed money from my bank.
3. Instead of 1 week of super power, I received A LIFE TIME (note point no.1)
4. According to their terms and conditions there is a 2 week window for refund. I asked for a refund but pay for 1 week since the super power were active. I got shot down on their customer services.
5. I will have to pay for a premium feature that I didn't want and that I didn't even click on.

I would like a refund of the life time super power please but I will pay for the 1 week super power since is it already downloaded.

This issue is very upsetting and if I have to I would like to revoke my membership, with the refund of the package that comes with it.
I hope for a swift conclusion.

Email: [protected]@hotmail.co.uk

Hello. I made account in Badoo and did one payment 11.99 for 1 month ( possibility to send letters )
After one or two days I log in to badoo from PC and after that I received email from my paypal account that I did payment 29.99 which I didn't ! And this payment is like pre-approved payment. I never approved anything on Badoo, didn't push any kind of buttons to approve that. I didn't set up any automatic payments.
I didn't set up any agreements with Badoo. So awful way to take payments.
It is fraud. I am thinking about taking them to small claims court in principle :(

As with others on here, I had £69.99 taken from my PayPal account without my permission. Because I purchased a£1 set of points a week earlier, they linked my account and then said I had bought the subscription, though I did not. Their customer service are useless and just spout about terms and conditions. I have reported them to Trading Standards, but because of the way their app is set up linking the previous transaction, it appears as a subscription, they are protected under their small print, regardless of the fact that they took the money without my permission. However, I encourage you to report them regardless if you have suffered this as they will be investigated as a scam if enough people report them.

Hello my name is robert Vargas I was going to my profile to take to some and it tells me that I have to take a picture and I keep trying to send a picture so I can get in it but it won't let me in and I'm really getting mad about it how can I get into my profile so I can keep talking to someone on badoo can anyone help me because I really like Barolo

This app is scam ! They give 14 free days of super powers if you add card. When they gave me 14 days I instantly deleted my card from the profile. After 14 days they carged me 27.99 euros and they don't give it back. . Do this app anyway saves my card number even when they are deleted ? Don't scam peoples. . I don't leave like that! I need my money back

Yes as vie read on here from a previous person vie been charged 69.99 pounds far a payment I never authorised, so I'm presuming someone has taken this out without my permission, ive also contacted paypal regarding this so what should i do next, this is ridicolous as ive read already on here someone has had the same scam pulled on them, so what shiuld i do next

I was charged for a service i never asked: Super Powers neither used. I never received full benefit of this service neither did i use it. I explained it to badoo rep but did not want to respond to my request.
I was charged at precisely 10 pm on november 17th and as soon i sent an e-mail to feedback page as recommended by badoo help page, like 5 mins after being charged. But i got a reply only the following day in the morning around 7am. I mentioned my issue to rep but was unwilling to help as was saying i benefited from the services. I explained that i never used the service and would like To have my credit card reimbursed. The rep disappeared and never answered my request. Thanks

On November 6th 2017 I was charged £69.99 for 'lifetime subscription' to premium features (so called 'superpowers') on the 'Badoo' dating app on my phone. This was a payment I did not wilfully authorise, and it was processed either due to fraudulent activity or through touching the phone by accident while logged into the app. I knew nothing about it until I checked my bank account. It is a payment I simply cannot afford as I am currently off work and looking after a family member who is nearing the end of her life. I have cancelled all services on my phone and deleted my account, but the company are refusing to refund the payment.

The company insist that they will not honour their 14 day refund policy in this case. This is in spite of the fact that I have cancelled all services after 1 week of this payment going through and deleted the app from my phone.

Despite the company normally offering a 14 day free trial of this service anyway, they will still not refund the payment.

The desirable resolution for me would be a refund of the £69.99 which was taken from my bank account but I never wilfully agreed to pay.

At the very least, if the company absolutely have to charge me, then I would agree to a maximum of £3.50 which is their price for 1 week's use of their services.

In my initial correspondence, I mentioned taking them to small claims court, but in truth this is something that I really would like to avoid at this time of my life.

Here is a copy of correspondence so far (my apologies for the duplicate messages which went through by accident.)

I would be beyond grateful for any help you can provide, as this is causing so much undue stress at a very vulnerable time of my life.

With thanks,

Mr. M. Frank

([protected]@googlemail.com)

As payment history will show, I occasionally purchased credits for 1.99 USD through my PayPal account up until the month of November 2017.

Recently you have made a change in which Badoo automatically adds more credits to my account if the credits fall below 200.

I did not choose this option. In fact, I had to research why I could never deplete the credits I though I was purchases for 1.99 USD. I even had to research how to take off the new option of auto-refilling credits. I did not know it existed as I have never chosen this option manually.

I repeatedly tried to finish the credits that kept appearing in my account, not aware that it was because of your new auto refill option.

Now, I have wasted more than 30 USD on credits that I was confused as to whether I was being gifted more credits due to a promotion, a glitch, or some error on the part of Badoo.

I have, after researching on Google, found out that I must now opt of the new system of auto-refilling credits and not use credits as they no longer offer the 1.99 per 100 credit system as you now force people to purchase 550 credits each time.

Better care must be given to make people be award of a change in which you charge them.

I am requesting a refund of four charges to my PayPal that I unwittingly made for a total 39.96 for the month of November.

I have removed the PayPal account, removed auto-top up in response to this issue.

I have got information that my complaint is resolved, but it is not true.
That`s because I write one more time.

April 12, 2017 I have registrated in dating site www.badoo.com. For registrating in this site, I used e-mail what I practically don't use. This portal offered the option of subscribing the super-powers at a price of 15.99 euro for 3 months. To get this option, I have activated my credit card. Taking into account that badoo offered automatical subscription of super-powers again after 3 months, I left active my credit card. Since I used the portal www.badoo.com until October 21, 2017, when I in my internet banking found that during the period from 13 April 2017 until 20 October 2017 61 times amount of money 13.49 euro have been removed by www.badoo.com from my credit card - a total of 822.89 euro.

I wrote to badoo team asking to give me back this money. Badoo team have told me what I have activated subscription of points. And if my amount of points diminishes this amount of points returns and 13.49 EUR from my credit card goes to badoo team.
I many times have said to badoo team what I have not subscribe points. I didn`t want it. I subscribed super powers and that`s why I activated my credit card. Subscription of points for me is too expensive. My friends what are experts in internet have told me that it may be possible, that badoo have used some finesse for activate my subscription of points. But I hope that badoo company not acting in such way.

I asked to badoo team that I want to talk with management of the badoo company for discuss the possibility to give me back my money. For we could get the solution that is good for both sides.
But badoo team don`t give this information.

So I asked in my first complaint - that badoo company should give me back my money EUR 822.89 and for I can talk with management of badoo company about good offers from my side.

How answer to my first complaint here badoo Trading costumer service replied the same that before: "Monay from my credit card were sent to badoo company automatically because I chose the option 'Top up my Badoo Credits automatically when my balance falls below 200 credits' when I purchased Badoo Credits on their website. This feature is optional and I can turn it off anytime."

Dear badoo company - I would like to say one more time. I din`t want choose the option 'Top up my Badoo Credits (subscription of badoo points) automatically when my balance falls below 200 credits. I didn`t want purchase subscription of Badoo Credits (points) on badoo website and I didn`t activated subscription of badoo points.

I wanted subscribe super powers for at a price of 15.99 euro for 3 months. To get this option, I have activated my credit card. Taking into account that badoo offered automatical subscription of super-powers again after 3 months, I left active my credit card.

I `m convinced, that badoo company used situation that my credit card were active for by methods what know only badoo company activate my subscription of Badoo credits (badoo points).

I want to talk with management of Badoo about giving back my money. I can propose some interesting things - suggestions for that and I`m sure that we could get good solution for both sides.

So, dear badoo company - I want to talk with Your management. My contacts are [protected]@inbox.lv

April 12, 2017 I have registrated in dating site www.badoo.com. For registrating in this site, I used e-mail what I practically don't use. This portal offered the option of subscribing the super-powers at a price of 15.99 euro for 3 months. To get this option, I have activated my credit card. Taking into account that badoo offered automatical subscription of super-powers again after 3 months, I left active my credit card. Since I used the portal www.badoo.com until October 21, 2017, when I in my internet banking found that during the period from 13 April 2017 until 20 October 2017 61 times amount of money 13.49 euro have been removed by www.badoo.com from my credit card - a total of 822.89 euro.

I wrote to badoo team asking to give me back this money. Badoo team have told me what I have activated subscription of points. And if my amount of points diminishes this amount of points returns and 13.49 EUR from my credit card goes to badoo team.
I many times have said to badoo team what I have not subscribe points. I didn`t want it. I subscribed super powers and that`s why I activated my credit card. Subscription of points for me is too expensive. My friends what are experts in internet have told me that it may be possible, that badoo have used some finesse for activate my subscription of points. But I hope that badoo company not acting in such way.

I asked to badoo team that I want to talk with management of the badoo company for discuss the possibility to give me back my money. For we could get the solution that is good for both sides.
But badoo team don`t give this information.

So I ask - that badoo company give my back my money EUR 822.89. I can talk with management of badoo company about good offers from my side.

My e-mail is [protected]@inbox.lv . So if You have some questions, I will wait information from You.

Hi i have never joined badoo since a year ago when i got married i try to find my name on the web search suddenly i found out that someone made an account using my name and picture on this profile.these are totally lies. I do not like my details and picture being online like this when i had nothing to do with it. Please can someone help me how to remove this fake profile. Im getting stressed about it im married i have a great relationship with my husband and i dont want to ruined it just because of this fake profile with my picture on it.Please someone help me

I have tried to register on badoo but i mistakenly registered with my facebook account of which that involves my whole family and that wasn't what I had in mind to involve my whole family onto the dating site with my children.

If possible I want my account removed and i tried to remove it the profile wants a number to verify and am trying to do it with my number its rejecting the calls as I cant get the 4 digits to verify on my phone.

Hi there,

I would like to contest the fact that my account was blocked on Badoo without any reason or evidence that I "scam" other users. One of your users tried to harrass me with calls on my phone and numerous messages on watsap. Because he wouldn't stop, I decided to block him on watssap and 24 hours later my accoint was blocked on Badoo. I would like to know if he is involved in taking the decission to block my account. His name was Sergio, as far as I remember. If this is the case then you are protecting an abuser and I contest your decission to block my accoint withouth any evidence that I scam people.

I have no interest in dating. my number is +91 [protected]. I don't know how my number is leaked. People are whatsapping me and asking for date which I am not interested in doing. Even I don't have a badoo account. Please delete my number if anybody is using this. Please check everyone's profile or I need to take action. My email Susrik.[protected]@gmail.com. contact me and remove my number from this site as soon as possible. PLEASE MAIL ME REPLY OR I WILL TAKE POLICE ACTION.

Hi my name is delone fournier
I like the app badoo
I met my previous finance on there but recently some one stole photos of me
And the user titled the user name is [censored] [censored]it with photos of me
I do not live in West vancouver British Columbia
I am not 36 years old
I am  29 years old I can prove my age with my bc id so someone stole my photos and is using a fake profile with my face that makes me so mad
I work for a great company
I am a good person
I am not a negative derogatory fawul meaning it makes me sick
I do not harm anyone i am not gay i do not hurt kids so this makes me so mad my reputation is a good honest person not this crap
I want this profile deleted today

I have been using Badoo for a while now as my 42 year old wife has passed away. I totally respect the site and have been always followed the companies terms and conditions of use but have had my account recently blocked. Someone has apparently reported me of sending spam to other users. I have no idea how to do this spamming especially when I am very restricted to what I can do anyway as I have not signed up for any membership. I can only sent two messages to other users if they liked me otherwise I cannot send anything. How can I use Badoo to send Spam?
My email is [protected]@tpg.com.au
There is obviously a user that has been dismissed by myself, has a chip on their shoulder and wants to cause me grief. I have dated a couple of women using Badoo but they did not work out.

I have been blocked on Sunday 15th Oct 2017 8:17am.

Please investigate this fraudulent claim and reinstate my account.
I would like to know who has made these fraudulent claims as they have caused me unwarranted distress. I want to also know how it is possible to send spam on Badoo, this is ludicrous?

Kind Regards

Richard

https://m.badoo.com/chat-profile/574877166

This user is using my personal photos on a fake profile. I have attempted to report this along with friend on 3 different occasions. I any starting to become unhappy with how the situation is been dealt with. I am a hard working nhs professional and take things like the very seriously. This person could be taking part in unlawful event if not using the profile for sexual events. I would like some response and the profile removing, along with the user blocked. Surely this is against your policies and procedures and would be classed as unlawful behaviour. Criminal offence in that matter.

Non of this information on this profile is correct!

https://m.badoo.com/chat-profile/574877166

Hi,
My name is Phoebe Pembleton and I have become aware that there are a number of fake profiles of me. The information on these fake profiles are completely incorrect including where the profiles were made as it is not where I live. A number of people have messaged me to let me know these profiles are fake and that they are getting catfished by the profiles. Please get this sorted as soon as possible I need them taking down as it is ruining my current relationship.
Thankyou
Phoebe Pembleton