Replied
I received an email stating i had subscribed to the Badoo Premium service at a cost of £119.99. I had not requested this service.
I have complained to customer services and their response is poor. They are stating that because i had made a previous transaction my account details were now linked to a one click subscription method. Again i believe this to be unfair as i never gave authorisation for a one click method (like you have to on Amazon).
As this service is used via mobile phone i can only suspect that i have subscribed by accident (maybe in my pocket) or someone else has accessed my phone. I seriously would never want this service or use it.
All they have done is refer to terms and conditions. I believe this is irreverent as their methods and practices are immoral and open for misuse.
I now have been charged for something i neither want or use or can afford!
Any help would be appreciated
We're sorry about your experience with us.
Our one-click method is designed to make purchases more convenient for our users. However, we want to do the right thing, so please send us the email address or phone number linked to your profile via private message and we'll look into this for you.
You can contact us via Facebook (www.facebook.com/BadooHelp) or Twitter (www.twitter.com/BadooHelp).
The complaint has been investigated and resolved to the customer's satisfaction.
4 comments
Hello,
I also have a similar situation. My account was charged for premium membership. I instantly messaged them that I don't want this membership and that I want a refund. They replied that they don't give refunds because I used the account. Which is just an blatant lie. When I noticed that my card was charged I instantly contacted them. Even according to their terms it says that within 14 days a refund will be given. I also can't afford to have money stolen from me.
Hello,
I also have a situation that sounds like this. I accidentally paid for credits for 150$ because of the one click buy (I accidentally accepted the purchase with my thumb through the touch button, I did not mean to). I have emailed badoo and I have not gotten a response and it is really stressing me out since I don't have the money to pay for these credits that I don't even intend on using. I would like my money back, since they say we can get a refund within 14 days. I just hope they reply to me before that deadline.
Did you get your money refunded?
Did you guys manage to get a refund?