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Badcock & More / W.S. Badcock Corporation Customer Service

4
Complaints47
Pending1
Resolved2

W.S. Badcock Corporation

P.O. Box 497
Mulberry
Florida
United States - 33860

Customer Support Phone Numbers

+1 800 223 2625(Customer Service) 15 6
+1 877 706 8959(Credit & Collections) 6 1
Mon9:00 AM - 7:00 PM
Tue9:00 AM - 7:00 PM
Wed9:00 AM - 7:00 PM
Thu9:00 AM - 7:00 PM
Fri9:00 AM - 7:00 PM
Sat9:00 AM - 6:00 PM
SunClosed
Plus

Badcock & More / W.S. Badcock Corporation Complaints & Reviews

[Resolved] Badcock & More / W.S. Badcock Corporation / aubry 5 piece dining set

Ba
Oct 12, 2019

I purchased this dining set from the Badcock store in Burlington, Nc. I had to pick it up from the warehouse distribution center in Mebane, NC. We just opened the box to put it together and found there were NO instructions anywhere in the box! The local store closed at 7, so I called the...

Badcock & More / W.S. Badcock Corporation / bedroom headboard

Me
Oct 04, 2019

Badcock & More / W.S. Badcock CorporationMoved from North Carolina, had furniture over a month now. I was told the headboard piece was on order. Everytime I call I get brushed off, like we got you. I never had a problem with the NC store. But I'm still required to make these monthly payments. Why not order me a new headboard if...

Badcock & More / W.S. Badcock Corporation / furniture

Br
Jul 01, 2019

I bought a bedroom set, I didnt have it 6 months, it started cracking, separating and drawers started sagging. 3 months later a "like" set came in... Ok I guess it will have to work. I just had back surgery and cant lift more than 10 lbs. When buying this furniture I was told that I had to...

Badcock & More / W.S. Badcock Corporation / table and storage bench, replacements broken and wrongly ordered 4 times.

Ca
Jun 29, 2019

We bought a table, 4 chairs and bench with storage on january 5th. The wood on top of table began peeling and the entire bottom of the storage bench fell off randomly so I took it to store and they ordered replacements or so they said bc it was forgotten and not ordered un til the next. ...

Badcock & More / W.S. Badcock Corporation / lg tv

Ro
Jun 11, 2019

I purchased a tv in April from badcock. My 2 year old son bumped the tv stand & the tv fell off busting the whole screen. I paid $298 insurance when purchasing the tv. The manager said that accidental damage is not included in the insurance which means that I will still have to...

Badcock & More / W.S. Badcock Corporation / couch

Eo
Apr 06, 2019

We bought two couches in January. Two weeks after having them, one of our couches broke. A tech came out a week or two later and confirmed the reclining mechanism was broken. Conveniently for them, by the time he came out, it was past their timing for their return policy. It is now 3 1/2...

Badcock & More / W.S. Badcock Corporation / mattress

Ja
Mar 26, 2019

I bought a mattress from your company in Newnan GA about 3 months ago. The mattress has completely broke down. Your store sent a tech out who agreed it had broken down. The store manager was possibly the rudest most sarcastic person I have ever spoke with and told me the contract was null...

Badcock & More / W.S. Badcock Corporation / sofa set

De
Jan 30, 2019

We thought it was just us but every time we set on the the couch or love seat it makes a noise like a broad is broke or something but time we miss or payment not there by the 15 of the month they call us but we have said something about and no by said anything at all and the same thing...

Badcock & More / W.S. Badcock Corporation / very poor customer svc, misleading info and a rip off

Gi
Jan 23, 2019

My husband and I applied for credit and purchased a dining room table and bedroom set. Was to be delivered the following Saturday. We stopped in the Friday before to purchase a couch and was told our original purchased furniture would need to come off the truck that evening as we hadn't...

Badcock & More / W.S. Badcock Corporation / king mattress product number: 118536

Th
Dec 23, 2018

Thurman K. Ward II 709 Moore St. Clayton NC 27520 I purchased a king bed as well as mattress at your garner location 3/16/2018. I returned to the store with concern of the mattress in hopes of exchanging it. My complaint was the mattress was to soft. I wanted to exchange for a firmer...

Badcock & More / W.S. Badcock Corporation / dining room and bedroom set

Ci
Dec 21, 2018

I brought the a bedroom set and dinning room since 11/25 /18 they have delivered however the dining dinning set was completely damaged.when they comes a second times there was a bad weather raining one of the chair was a really damaged is seem like a floor samples, there was no screw to...

Badcock & More / W.S. Badcock Corporation / bedroom furniture headboard

Ch
Dec 21, 2018

Badcock & More / W.S. Badcock CorporationMy husband and I have many pieces of furniture that we have purchased from Babcock. We have also purchased a bedroom set that we are pleased with, aside from our headboard which is now peeling terribly. It is bubbling and pieces are falling off. It looks terrible and I have picture...

Badcock & More / W.S. Badcock Corporation / power recliner catnapper defect

Po
Nov 07, 2018

customer # 718h942622 I spoke with pamela today and told her about my proplem with the chair and lack of response from the store in NC shallotte. for 2 1/2 months there ordering the part after their tech came out to look at it. now they have my chair for a month now. the store manager i...

Badcock & More / W.S. Badcock Corporation / product and service

Eu
Nov 04, 2018

Badcock & More / W.S. Badcock CorporationI am a 56 yr old woman w/ a Down syndrome bro. I have money and credit. Worked very hard for all I have. I chose Badcock above RTG& local Furn. I thought it was the best. I bought 10000. Worth. The truck came & got stuck in my drive. I called my friend for a jack to jack the truck up. I...

Badcock & More / W.S. Badcock Corporation / reclining couch

Li
Oct 31, 2018

I've had the couch for about a year. The foot rest when reclined sag towards the middle. The cushions are already wore out. Both end seat drop down toward the middle. The arm rest cushions are almost none existent. They are hard. I am still paying for this crappy furniture and am very...

[Resolved] Badcock & More / W.S. Badcock Corporation / living room set bad cheap quality you have to do better

Ho
Oct 17, 2018

I bought a living room set for 2600.00 dollars the quality is cheap the one chair squeaks when pulled back as its rocking and leans to one side disgusting . The chair is already wrinkle and have not had it for a year yet. The customer service at the store was terrible i had to ask for...

Badcock & More / W.S. Badcock Corporation / whirlpool washer

In
Oct 08, 2018

On September 28, 2018, I had a washer and dryer delivered to my home at 9:40 pm in Griffin, Ga. Although I paid for install and delivery, they placed it under my garage and left. They came back the following Tuesday to connect it, but they could not get the plug out and had to bring...

Badcock & More / W.S. Badcock Corporation / sectional

Li
Sep 07, 2018

We purchased a sectional along with a tv console with fireplace on 03/15/2017, the fireplace has been great however the sectional has been a horribly made piece of furniture.We have had 5-6 service calls on the sofa and now since our warranty expired we are dealing with the extrnded...

Badcock & More / W.S. Badcock Corporation / mattress

Tw
Sep 05, 2018

I bought sum mattress from Tara boulevard office in Clayton County, Georgia. First of all I rented truck and was told that i would have to wait til the next Day because no one be there on Sunday to load my mattress. So Monday I was told I would have to load because no one was in to load...

Badcock Furniture / labor day sale

Gi
Sep 01, 2018

My son, daughter in law, grandbabies and I walked in and was met by a very nice gentleman . He told us about the Labor Day Sale and told us about the back discount room. We found a sofa in the discount room and it had no price. The manager said it was marked down to $250 dollars.We said we...

Badcock & More / W.S. Badcock Corporation / entire order

Er
Sep 01, 2018

08/31/2018 Attention Corporate Level of Badcock Furniture: On the early afternoon of 08/25/2018 my son and I spent about 1.5 to 2 hours in Badcock located in Columbia, SC off of Decker Blvd. I ordered over 4100 worth of furniture. The salesman Sherman was very helpful and I explained to him I...

Badcock & More / W.S. Badcock Corporation / chair repair

Ja
Aug 29, 2018

Your Wilson store is very bad in keeping its promises to return calls. I called several times to ask about my chair being repaired and it's the same song and dance we will call you back and they never do. This is very irritating and if I was to miss a payment you will be all over my back...

W.S. Badcock Corporation / unable to find using google

Je
Aug 23, 2018

I received notification today from W.S. Badcock corporation concerning my account #666h299572 stating I had disregarded previous requests that I make a payment on my account and that if I wanted to retain the merchandise purchased!!! No, I don't want my freezer picked up but linda at...

Badcock & More / W.S. Badcock Corporation / power sofa and chair

Ma
Aug 15, 2018

I, too, am in the process of trying to get restitution for poor quality sofa and chair, both power, purchased from Badcock in Live Oak Florida in May, 2018. Am now dealing with a dispute on credit card so that they can handle this. Poor customer service and poor quality. I can not get...

Badcock Furniture / customer service and products

Tg
Jul 28, 2018

Badcock FurnitureBought $3000 in merchandise and was not told about having to buy houses separately for washing machine or a power cord for a stove. Said it was our fault by manager and salesperson at the Fairlawn VA store. Then was given brochures about warranties and found out we were being charged and...

Badcock & More / W.S. Badcock Corporation / charging interest when told it was interest free

Ch
Jun 29, 2018

We purchased some living room furniture over the memorial day weekend. Our sales person, Servando, said we would have 12 mths zero interest like other purchases we have made. We just got the first statement and it shows almost $800 in interest. None of the paperwork we were given showed...

Badcock & More / W.S. Badcock Corporation / poor quality furniture/scam extended warranty/poor customer service

To
May 25, 2018

Badcock & More / W.S. Badcock CorporationI purchased a red sectional in April of 2017 from Badcock Home Furniture & More located at 770 West Sunrise Blvd, Fort Lauderdale, FL 33311, where Delroy Furguson assisted me, and John Torres is the Customer Service Manager. I inquired about a Warranty as I realize what an investment...

Badcock & More / W.S. Badcock Corporation / dining room table set for 4

Ma
Apr 10, 2018

I brought a dinning room table for Badcock it was delivered on February 28 after 6:00 pm, the screw has been falling out I have call the store 3xs always we can't find the invo6 are shuan not in call back in 30 minutes another time call back in 15 minutes They have gave me the ru around I...

Badcock & More / W.S. Badcock Corporation / product/customer care

Al
Apr 03, 2018

received furniture .after a week the mattress was lumping up.we called they sent a guy to check it.another week goes by we get the mattress.well it lumps up again, my fiance and I are situating in the bed and we fall towards the middle.THE BED BROKE!!! the support slats are now broke . I...

Badcock & More / customer service and quality of furniture

Fc
Mar 26, 2018

I purchased a bunk bed for my two children in March 2018 and chose to pick up my furniture instead of having it delivered. A week later we go to get the bed and a guy in the back has open the box and the piece that goes under the stairs was busted and missing pieces. The manager told me to...

Badcock Furniture / leather sleeper queen size sofa

Ro
Nov 29, 2017

We purchased this furniture at Badcock Furniture in Decherd Tennessee in Jan. 2014 were told it was leather the leather is literally peeling off. I have a leather chair that we purchased in, 2001 and it has not done this at all. I think that this sofa is of poor quality. We paid over a...

Badcock & More / billing / customer service

Ke
Oct 13, 2017

I've been trying to speak to a manager or supervisor the past 4 months . I've called the [protected] number at least 50 times in the past 4 months an to no avail I get passed around to reps or placed and hold until I hang up . I've been authorized to speak on behalf of my mother about thi...

Badcock & More / recliner

Co
Oct 10, 2017

I bought this recliner chair on 08/31/17, Financed, Then I went into Asheboro, North Carolina and PAID the FULL AMOUNT $421.61 CASH on [protected], LESS than a months time, AND Today 10-10-2017 Received A PAYMENT NOTICE STATING THAT MY FIRST PAYMENT IS DUE ON 10-5-17 !!! WHAT IS UP WITH...

Badcock & More / bunkbed

Le
Aug 10, 2017

I ordered a bunkbed and was told it would be delivered between 10am-12pm. It didn't arrive until 6pm and was damaged. The manager stated I'd be refunded deliver fee and credited 15% for damaged bed. A week later I have not got any credits to my account and am being told i have the protection plan so I'm not able to get a discount on the damaged bed

Badcock & More / About 20% off for first customer

Mm
Jan 26, 2017

Back in May2016 I went to the store in saint cloud, and was just looking to buy later in the year. However, they ran my credit and gave me an account, which I never bought anything at that time; nevertheless, in December 29 I decided to buy my bedroom set. Mind you I was a new customer...

Badcock & More / I got bed bugs from badcock!!

Ti
Jul 13, 2016

I purchased a Serta Indigo from Badcock for my daughter as a birthday present. Same mattress I have. She received what I believed to be a brand new mattress from Badcock on Saturday! She woke up Sunday morning with bites all over her legs. We thought nothing of it and figured a mosquito...

Badcock Furniture / Customer service

Ta
Jul 07, 2016

Whatever u do please do not buy anything from this place. I have been through so much over them I have been sick my nerves are completely shot. I cannot handle stress like this it's very sad that I have been a loyal customer for over 10 years always paid early never late. I have...

Badcock Furniture / Staff promised to change the set and no one came to pick it

Re
Oct 23, 2015

I have bought furniture set from Badcock Furniture in July, 2015. I got it within 2 weeks and there were some problems with this set. After I called to the customer services and the man told me to wait for the technician. The technician arrived within 4 hours and checked the set. He told...

Badcock & More Home Furniture / Poor quality & customer service

Bj
Feb 15, 2013

Badcock & More Home FurnitureI purchased $1, 963.00 worth of defective, poor quality furniture on 9/2/12. They delivered it to my home free of charge on 9/6/12. I e-mailed on 2/11/13 because of a split seam in the couch. The cushions are also sagging and one of the recliner backs is loose. After 3 days and 2 e-mail...

Badcock Tifton GA / all of our furniture and appliances

De

We spent thousands of dollars on furniture and appliances all cash and every thing is broken the appliances Tha handle on the refrigerator and stove fell off the dishwasher doesnt work the recliner completely fell apart the couch recliners broke I will never buy from them again