A&W Restaurants
reviews and complaints

I went to the a&w drive through on holiday Inn drive in Cambridge Ontario at 2:40 pm on September 8th. First of all I asked for extra ketchup with my spicy jalapeño chicken sandwich meal. Went to eat and fries were stone cold and no ketchup on napkins.
I went back into the store got ketchup, went to eat and noticed entire meal is cold, went back in and they replaced the meal, I kept the drink as no reason to replace it. Got back in my car to eat again and new sandwich is raw inside, go to get a drink and instead of the iced tea I ordered I recieved root beer.

-diet root beer sent back twitch it was flat
- had white toast with my order it came with no butter and cold. Asked for it to be buttered the second two orders came out for us brown toast. I said white. And globs of butter on it. We lost our appetite and left. What a waste of 33$
-when I sent the 2 orders back the till lady argued with the cook and he was mad

As the title suggests... My friends and I were were treated with the utmost disrespect from your employees today while celebrating the indigenous people and spreading awareness of the mass genocide of our country, that those of your company, respresentatives, treated my bretheren with such disrespect. I am a white man. Will you treat me better? If so, you really need to rethink your measures.

I bought a blt chicken burger today May 6, 2021. They made a mistake of my order first but fix Ed after I found out after I got home and phone them.

2. There is a huge mistake. My daughter found out that there is flex seed in her burger after she found it. I call the restaurant right away ask them what kind of bun they use for both. They told me is sever grain but they do not know what are the seven grains. They asked me to find out myself online. They call me short after and read me the ingredients. I told them I only need to know what are the seven grains and their attitude a so terrible. I told them why there is not sign on their manu that the bread is seven grains. Thee restaurant blame me that I did not ask them. They even told me do not eats fast food. It is so rude and unbelievable.

I bought a chicken blt fries and orange juice at approx 3 pm this afternoon from A & W Sechelt BC Canada.

The fries were old and luke warm, I asked for some fresh ones, they just microwaved the ones I gave them... they were even worse then. The blt was with me within 30 seconds and was obviously not fresh. I gave the fries to the crows at the beach.

I usually get better food at this location but was very disappointed today and I think you need to know because it made me not want to go there ever again.

Hello! I just moved to vancouver and have been to the A&W on Granville a couple times now. The first time I was there I noticed that no one wears gloves but there were seperate people doing food and cashier (SHOULD still be wearing gloves handling food especially during covid). I didn't complain the first time but when I went in today the guy that touched the register and took my payment was also doing all the food preprations - without gloves and without washing his hands.

A lady than came from on the company phone, again didn't wash her hands and proceed to put her hands directly on my food and the man who ordered before me. She grabbed the entire top of his onion rings with her bare dirty hands. I just can't believe that would be going on when it's something so simple to fix. I left and could not eat my Beyond combo's because I didn't think it was clean, but did not want to insite confrontation in the store by asking them to wear gloves myself as I am not the manager.

I'm wondering if I can get some beyond coupons for combos to replace the two meals from today and if someone can let me know that health and safety measures are being properly followed from here on out or I'm sad to say I will no longer be a customer. Thank you!

the two part mix of coke an carbonation is severly descusting! an has been for the last number of years its heavy corn syrup with stale cola flavouring there needs to be better regulations about the mixing of the coke syrup am carbonation wich this product has none it was at the 860 Esquimalt Road - A&W location in my hometown of victoria bc Canada

A&W has always been my favourite fast food restaurant. I always get onion rings with my order the last few times I have been there there is barely any batter on the rings, they are over cooked and grossly over seasoned. They used to always be perfect and delicious, at some locations they still are the good quality perfect rings I've grown up eating. But tonight I couldn't even finish them, it was just a bag of onions that were to salty to even eat.

On March 21, 2021 I patronized your A&W/LJS location in Collinsville, Illinois.
I simply ordered 2 #A! With beverage upgraded to Root Beer float. Our order was placed at 2:33 PM. Only one customer in front of my order. I waited about 15 minutes and asked cashier how much longer and all I got in a few minutes. A couple of minutes later the first order came out. This order was mostly LJS food. I asked again how long then I got they waited 17 minutes. I understand their order taking longer, but that doesn't mean a grill order can't be completed. When I finally received my dine in order bagged. The burgers had been opened and rewrapped, the cheese wasn't melted the whole burger was cold, but the fries were hot. After receiving my order 30 minutes later and cold I had enough. I went to the register and requested a refund. Was told I had to wait for the manager. Needless to say I waited several more minutes and had to ask again. Once the manager finally came to the register she had a very bad attitude. A refund was issued for the food only! After the long wait and cold food your manager had the nerve to charge us for the root beer floats. All I can say is your manager needs to be sent to class on how to treat customers!
Our order # was XX93 that day. Even the next order behind us can only a couple of minutes behind us, but the cashier didn't follow up on pick up and their food was also closed. The Manager did replace their food.
I can be reached at [protected]@yahoo.com

Went to Champlainin Dieppe N. B bought a cheesseburger 8.29 dollars for it. 2 cheeseburger a fry and a pop for 4.99 at BURGER KING, you are saying that its grass fead so by nature at almost no cost why is the prize and at macdonad it 1.88 for a cheeseburger are you out of your mind.Your losing customer here in Dieppe a fry cheeseburger and a pop with half water 12.77 wow what a joke
What are you gone to say next that the fry are grass feed to take advantage and foul customer,

I was at the nearest A&W when I ordered the teen burger and onion rings. Location is 51st avenue and gateway in Edmonton Alberta the burger tasted bad and the onion rings were burnt not impressed and it's not the first time I've encountered this the bacon tasted funny and it was just all bad

Tried the new blend of coffee for free in the 2 weeks of Jan 2021 in multiple locations in greater Vancouver, they are good except one location. On Jan 13 and 14 at the one at the corner of pine tree way/lougheed hwy in Coquitlam, terrible coffee.
The worst ever coffee in my life, worse than even using the same coffee for a 2nd brew... No mistake... You can tell by the color of the coffee when it is being poured into the cup, just terrible. Gave them another chance the next day and just as bad. I believe the restaurant is trying to save on the free giveaway coffee, unethical and a bad image for the franchise...

The commercial carrries on how the "beef" farmers are growing grass.
The grass on which the beef cattle are grazing to get slaughtered! No one thinks that the cattle have to die to get your burgers! Far as I am concerned they can eat cans! It is inhumane to kill animals. You say you grow grass then grow wheat, oats, barley, flax, mustard if you say you are "grass growers" you are murderers!

Im so disappointed and unsatisfied with the service by the workers. Never friendly and never smile even once. Plus, we waited for long time for chicken set order because they said we need to wait for the chicken to be done in 15 minutes. Later, we saw the chicken they cooked was transferred to their station, but unfortunately even after 10 minutes, no one send it to us. You know what happen, we go the cashier and ask it for ourselves and no sorry came out from their mouth. Like wtf dude. They just pretend like nothing happened and I believe you didn't train your staffs well and lack of common sense to their customer. Lack of hospitality and poor human being interaction. Im so disappointed because all of them seems to be like that. Plus, all of them talk so loud and I believe that is unnecessary because leads to other customers gets annoyed while eating and enjoying our meals. Thank you, please improve. Totally disappointed. Oh ya, even I said "thank you" also the girl cashier didnt reply and didnt look back at me. Wtf and please improve because I believe there is always a space for improvement. Nothing's perfect but needs a complaint to open your eyes. I hate to write this but I have to. (november 05, evening - malaysia time)