Menu
CB Restaurants & Dining A&W Restaurants 5011 137 Ave NW, Edmonton, AB, T5A 5C5, CA
A&W Restaurants company logo
A&W Restaurants
reviews & complaints
A&W Restaurants company logo

A&W Restaurants

5011 137 Ave NW, Edmonton, AB, T5A 5C5, CA
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Working hours
Mon
12:00 am - 12:00 am
Tue
12:00 am - 12:00 am
Wed
12:00 am - 12:00 am
Thu
12:00 am - 12:00 am
Fri
12:00 am - 12:00 am
Sat
12:00 am - 12:00 am
Sun
12:00 am - 12:00 am
ComplaintsBoard
P
10:57 am EST
Verified customer This complaint was posted by a verified customer. Learn more

A&W Restaurants - Customer service

On January 17th, 2023 @700am, I went through the drive through at location 5011 137 ave in Edmonton, Alberta, Canada for the 3rd time. I was asked to parked in the waiting stall for my "specialty" order. The past couple time, I did not move to that stall because no one was behind me.

This time, the black lady only gave me seconds before she informed her supervisor or manager that I wasn't moving. The white female (manager or supervisor) made a beeline instantly to me with the look of anger on her face. I did not move right away because I was putting my wallet away. Yet again, as stated before and again today. There was no rush because no one was behind me. I then opened my window because the white woman was at the drive through window. I said, "you could have given me a second to move, but why should I move when no one's behind me." The white woman stated, "we asked you multiple times to move and you haven't, our service time is bad." I replied, "okay, so why am I doing you a favor about your service time, maybe that should be recorded." The white woman said "well maybe we won't make the specialty order anymore", I replied "well if I pull up to the parking spot that give you allows you guys to take your time with my order." She said, "it won't take long". I wanted to reply that hypocritical with her argument but I said alright then. She then gave me a dirty look, rolled her eyes and slammed the window. I used to work at A&W and know that parking space is used for large orders and more chicken needs to be cooked. Not for two bacon and edgers with no yoke, as I was the only one placing an order. The black women came out to deliver the food and I said "I'm definitely reporting this to corporate, tell that woman it's not just white people who can act ignorant who can report cooperating. She apologizes and said" it's our policy", I responded" You can't stand there and lie to me, you did not read all of A&W's policy and procedures." She looked like a deer in the headlights because she definite looked like she got caught in a lie. As I was driving away and rolling up my window, I hear her saying something. I then stopped and said"hey, if you want to continue the conversation and say something say it to my face, speak for yourself and pipe up."

I've been eating at A&W for most of my life, it was my second job in my teen years and lately the Edmonton locations are horrible with customer service. If the frequency of ignorant behavior continues, the number of locations I go to in Edmonton will decrease for sure. I had to file a complaint with another location on 107ave & 109 st last summer. I don't know what it is with these restaurants attached to the petro stores, but the customer service have been terrible.

Desired outcome: Follow up with the employees that customer service is an important part of customers returning. Reviewing when people need to park. A strike against thier name aimed towards demotion or termination.

Read full review of A&W Restaurants and 1 comment
Hide full review
1 comment
Add a comment
A
A
AnnaMarie113
, US
Jan 19, 2023 7:26 pm EST

Maybe you should include the whole conversation and no just bits and pieces. You were in the wrong. :)

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.