A&W Restaurants
Reviews and Complaints

Chicken burgers and lots of burgers and french fries. BMW 1308 Spruce Grove 18 West Way Rd. T7X3X3 Sunday, May 1, 2022 at 12:42 AM cashier RAMNEEK. Cooks name is unknown. Every time I go here and order a matzo burger combo or a chicken burger combo something is done to my food every single time either the chicken will be raw in the middle or the burger will be right in the middle or it will be dumped with overloaded salt on the fries or burger or they will derniers sit on the burger and squish it down so much that I don’t even know it’s a burger anymore. This is happened on multiple occasions I’ve had enough of it. I don’t know what the outcome or the reason for this is but I do know that I am very disappointed and sicken by it and the employees behind it. I will keep my documentation and keep taking pictures and notes. If this continues to happen I will take legal actions. In the picture below is just part of the most recent order burger cooked on one side. And extremely salty. As with the chubby chicken that I ordered on this meal, I replace the bun with one of my own and cook the chicken burger for another 90 seconds in the microwave. And was still rubbery attached will be a picture of it even after the 90 seconds in my microwave

Last year I had some problems with the food at the A&W in Baldwin WI and I was given a refund by the manager there I have not been back there in a while last Friday on April 15th of this year I went through the drive thru at the A&W in Baldwin WI that same manager that gave me the refund before was at the drive thru window she asked me in a very rude way are going to have any problems with our food that was a very rude thing to say you don't talk to customers that way. I talked to the owner of the A&W he acted like he didn't care at all and was rude to me and hung up on me I will never go to another A&W again or buy any of their products you don't treat people this way.

I went to the caraquet nb location and ordered some chicken strip with fries and onion rings to go. After waiting for what seemed and eternity (I was the only customer at the drive through and the parking lot is empty) I took my order out. 5 minutes later I opened the bag to find out

That there is no straw for my drink. 4.30 pm is rush hour. There is no way I can return to the location to get a straw (those [censored]ing biodegradable straw that everybody hate) without my meal getting cold, and on top of that my onion rings are burned

This is not my only bad experience, I am sure that a lot of people feel this way.

Morning drive through experience is on another level. Orders are taken and processed one at a time. It takes too long and I stop going there for. Breakfast coffee. That is the best coffee around for miles although there is a tim horton next door. The manager should be fired or the franchise should be recinded

I absolutely love A&W, ever they came out with the beyond meat burger, I go to my headrest restaurant regularly, but it seems like they have mad a habit of messing up my order. I love the food but majority of the time, they get my order wrong. For ex, just now, the hubby and I went to get the beyond meat burgers and I specifically asked for no tomatoes on one of the burgers, they made them both with no tomatoes, we went back since we were still in the parking lot, they said they will make us a new one and guess what again, they didn’t put tomatoes in it. We back went the second time and asked for tomatoes on the side, cause we didn’t make a big deal outta it. Sometimes, I get bacon when I always let them know, I don’t want no bacon in anything I order. Or last week I asked for no tomatoes but pickles instead and they put tomatoes and pickles (loads of pickles) upon asking - the girl said I thought you said extra pickles. I don’t normally make complains but this has to stop as it’s frustrating. I just want to enjoy my meal and I expect it to be right.

On Friday February 25, 2022 I went through A&W drive through on 5725 Vedder Rd in Chilliwack, B.C. Canada. Ordered 2 Mozzarellas burgers with exchanging bun for lettuce wrap on both burgers. After going home I noticed I did no receive any mozza cheese on both burgers. I call restaurant back to complain and talked to a manager named Don who said that I did receive cheese when he reviewed camera video. He is lying! I did not receive any cheese whats so ever on both burgers! He is not will to resolve this complaint. This complaint needs to be resolved!

A worker told me to wait for 2 minutes as brewing coffee takes time which is OK. But he is sitting at back from past 15 minutes and i guess he totally forgot about the order

$1.00 coffee SALE sign which ends on March 15, 2022 removed by store operator and charge regular cost.

Ordered Onion Rings from Brantford location.. #4379.Order #447 on Feb 3rd 2022 at 12:19pm . Was old & hard. Couldn't take more than a bite, it was probably under heat lamp for wayyyy too long.. Usually their service is good.. But for the last three times all i'm receiving is old food or slow services.

When placing an order for a root beer float hey is it explained that I wanted to have the right amount of ice cream and the right amount of root beer was told it would be a half and half when I got home it was all ice cream except for the splash of rootbeer I watched him put into the cup as he was walking to the drivthrough windowand when I called I called and explained that they did exactly what I had asked them not to do she told me I could bring it back after we had a whole conversation about it I did in the video will explain everything everything the fact that she charged me $6.39 cuz that's what she eventually refund to me after telling me I had to reproduce a receipt after the 5 minutes that we just went over explaining what they did to please not to do at the video says it all

I bought a hamburger today and it had mold I asked for my money back and the lady from the car service refused saying that they did not sell everything fresh, I paid almost 10 dollars for a sandwich, without vegetables, what a shame to offer something like that, so bad quality

I am 77 years old and always loved A and W, I remember going to the first one in Welland Ontario. I am so disappointed in the root beer and coke since you added the sugar cane or(whatever sweetener you are using) to be honest it tastes awful, Who comes up with these ideas you have ruined it for me and more than likely many more people.Why do you try to make a good thing better, you actually make it worse . Now I can't order there any more without paying separately for my burger and fries

On our way travelling home... We got off the highway for a stretch and some lunch. Stopping at an A and W which I hadn't been to for years! Thought their lousy food and high prices had changed. Apparently NOT!
We ordered 2 burgers... one fries.. one onion rings and 2 "famous" a&w root beers.
The burgers were a joke! Expecting a quarter pounder or something similar we got what looked like a kids burger... the bun was stale and crumbled as we unpackaged it...minimal toppings... and the fries were cold and the FAMOUS rootbeer... came out of the fountain nicely watered down.
To top it off.. this cost...27.00 dollars? What a joke!
Your commercials fooled me.. but.. only this one time. NEVER again!
Anybody should be embaressed to serve this food and to charge that much for this... "food". YUCH!

yes.. I will share my experience any time the fast food conversation comes up .

Today we stopped by A&W, Willow Street, Truro, NS and went to the drivethru. Ordered a Teen Burger and Diet Root Beer for my husband. The young man was very friendly and personable so not a problem with your staff, however, as we travelled my husband took a bite of the burger and stated it was not hot at all. In fact, barely warm Then he tasted his root beer and it was like water. Certainly not like your root beer usually tastes. I tasted it as well. Not very nice. We would have gone back but we already were headed home which is an hour away so my husband was having lunch as we drove. Not the first time we have had food from this location which was not up to par. Normally we stop at the Robie Street location where the food is always great and hot and the root beer tastes like root beer.

A&W at the Clearview location: #1737. Red Deer Ab.On Oct 15, 2021 my family ordered dinner at A&W. My son had the kids cheeseburger which he ate half of before throwing it on the floor. When I picked it up I noticed the bun was covered in green mold. I called the restaurant and complained to the manager. He took my email address and told me that someone would contact me. No one contacted me!

It has been about three weeks ago at 5:45 pm I went into Olds AB restaurant to place an order for two all day breakfast specials with no bacon, 3 eggs over easy I was informed there was no sausage links and would I like patties instead which I agreed with the cashier had to ask the manager about substituting bacon for an egg which I was told it takes 3 bacon for 1 egg I said that is fine as I gave you 4. For the second breakfast I would like an extra hashbrown at which time the manager comes onto the scene and was going to charge me for 3 extra hashbrowns, while the cashier and I was discussing this error I saw that my order was being prepared at the prep counter after all this was sorted out (not to my satisfaction but I gave in) it was 15 mins later the manager handed me the meals I said that I would not take them as they would be cold from sitting on the counter and eggs cannot be reheated she replied that I kept changing my mind I said how can that be as I was still placing my order she said my money would be refunded as my business was not welcome there plus the do not sell breakfast at supper time when I pointed out the sign in the window saying all day breakfast and I would like fresh meals, she went into the back after 10 - 15min later I ask the cashier what was happening he replied they were making fresh meals I said thank and continued to wait. When I got home the meals had been reheated the eggs were hard and there was no sausages. My wife ended up with 2 hasbrowns and 2 hard eggs for her supper. Naturally now I was very angry so I went back with a copy of the menu from the website but she would nothing to do with and told me again that I was not welcome as I was to disrupted to the staff.
The ideal resolution to this is the manager disciplined and a refund issued
I am sorry it has took so long to get this in but it was difficult to find out how to send it.
Thank you
Tom Broomfield
[protected]

Came in to buy a dbl buddy no cheese, no mustard, no grilled onion.instead with Chipotle sauce on the sandwich. for adding Chipotle sauce they charged me 50 cents extra on a 3.35$ sandwich. This is highway robbery what A$W is doing. That's around 60% higher than buddy. Convince me y should I spend my money on an A&W. Management need to be less greedy.!

This is about a foreign particle that i got i my fries purchased on august 9, 2021 around 6:30 pm. I have the picture and the receipt saved. I was really shocked as that stone like thing crushed under my tooth. I had to get my X-rays done for my root canal tooth as i started paining after that. I would really appreciate some action as i was severe food safety issue.