A&W Restaurants
reviews and complaints

On Friday February 25, 2022 I went through A&W drive through on 5725 Vedder Rd in Chilliwack, B.C. Canada. Ordered 2 Mozzarellas burgers with exchanging bun for lettuce wrap on both burgers. After going home I noticed I did no receive any mozza cheese on both burgers. I call restaurant back to complain and talked to a manager named Don who said that I did receive cheese when he reviewed camera video. He is lying! I did not receive any cheese whats so ever on both burgers! He is not will to resolve this complaint. This complaint needs to be resolved!

A worker told me to wait for 2 minutes as brewing coffee takes time which is OK. But he is sitting at back from past 15 minutes and i guess he totally forgot about the order

$1.00 coffee SALE sign which ends on March 15, 2022 removed by store operator and charge regular cost.

Ordered Onion Rings from Brantford location.. #4379.Order #447 on Feb 3rd 2022 at 12:19pm . Was old & hard. Couldn't take more than a bite, it was probably under heat lamp for wayyyy too long.. Usually their service is good.. But for the last three times all i'm receiving is old food or slow services.

When placing an order for a root beer float hey is it explained that I wanted to have the right amount of ice cream and the right amount of root beer was told it would be a half and half when I got home it was all ice cream except for the splash of rootbeer I watched him put into the cup as he was walking to the drivthrough windowand when I called I called and explained that they did exactly what I had asked them not to do she told me I could bring it back after we had a whole conversation about it I did in the video will explain everything everything the fact that she charged me $6.39 cuz that's what she eventually refund to me after telling me I had to reproduce a receipt after the 5 minutes that we just went over explaining what they did to please not to do at the video says it all

I bought a hamburger today and it had mold I asked for my money back and the lady from the car service refused saying that they did not sell everything fresh, I paid almost 10 dollars for a sandwich, without vegetables, what a shame to offer something like that, so bad quality

I am 77 years old and always loved A and W, I remember going to the first one in Welland Ontario. I am so disappointed in the root beer and coke since you added the sugar cane or(whatever sweetener you are using) to be honest it tastes awful, Who comes up with these ideas you have ruined it for me and more than likely many more people.Why do you try to make a good thing better, you actually make it worse . Now I can't order there any more without paying separately for my burger and fries

On our way travelling home... We got off the highway for a stretch and some lunch. Stopping at an A and W which I hadn't been to for years! Thought their lousy food and high prices had changed. Apparently NOT!
We ordered 2 burgers... one fries.. one onion rings and 2 "famous" a&w root beers.
The burgers were a joke! Expecting a quarter pounder or something similar we got what looked like a kids burger... the bun was stale and crumbled as we unpackaged it...minimal toppings... and the fries were cold and the FAMOUS rootbeer... came out of the fountain nicely watered down.
To top it off.. this cost...27.00 dollars? What a joke!
Your commercials fooled me.. but.. only this one time. NEVER again!
Anybody should be embaressed to serve this food and to charge that much for this... "food". YUCH!

yes.. I will share my experience any time the fast food conversation comes up .

Today we stopped by A&W, Willow Street, Truro, NS and went to the drivethru. Ordered a Teen Burger and Diet Root Beer for my husband. The young man was very friendly and personable so not a problem with your staff, however, as we travelled my husband took a bite of the burger and stated it was not hot at all. In fact, barely warm Then he tasted his root beer and it was like water. Certainly not like your root beer usually tastes. I tasted it as well. Not very nice. We would have gone back but we already were headed home which is an hour away so my husband was having lunch as we drove. Not the first time we have had food from this location which was not up to par. Normally we stop at the Robie Street location where the food is always great and hot and the root beer tastes like root beer.

A&W at the Clearview location: #1737. Red Deer Ab.On Oct 15, 2021 my family ordered dinner at A&W. My son had the kids cheeseburger which he ate half of before throwing it on the floor. When I picked it up I noticed the bun was covered in green mold. I called the restaurant and complained to the manager. He took my email address and told me that someone would contact me. No one contacted me!

It has been about three weeks ago at 5:45 pm I went into Olds AB restaurant to place an order for two all day breakfast specials with no bacon, 3 eggs over easy I was informed there was no sausage links and would I like patties instead which I agreed with the cashier had to ask the manager about substituting bacon for an egg which I was told it takes 3 bacon for 1 egg I said that is fine as I gave you 4. For the second breakfast I would like an extra hashbrown at which time the manager comes onto the scene and was going to charge me for 3 extra hashbrowns, while the cashier and I was discussing this error I saw that my order was being prepared at the prep counter after all this was sorted out (not to my satisfaction but I gave in) it was 15 mins later the manager handed me the meals I said that I would not take them as they would be cold from sitting on the counter and eggs cannot be reheated she replied that I kept changing my mind I said how can that be as I was still placing my order she said my money would be refunded as my business was not welcome there plus the do not sell breakfast at supper time when I pointed out the sign in the window saying all day breakfast and I would like fresh meals, she went into the back after 10 - 15min later I ask the cashier what was happening he replied they were making fresh meals I said thank and continued to wait. When I got home the meals had been reheated the eggs were hard and there was no sausages. My wife ended up with 2 hasbrowns and 2 hard eggs for her supper. Naturally now I was very angry so I went back with a copy of the menu from the website but she would nothing to do with and told me again that I was not welcome as I was to disrupted to the staff.
The ideal resolution to this is the manager disciplined and a refund issued
I am sorry it has took so long to get this in but it was difficult to find out how to send it.
Thank you
Tom Broomfield
[protected]

Came in to buy a dbl buddy no cheese, no mustard, no grilled onion.instead with Chipotle sauce on the sandwich. for adding Chipotle sauce they charged me 50 cents extra on a 3.35$ sandwich. This is highway robbery what A$W is doing. That's around 60% higher than buddy. Convince me y should I spend my money on an A&W. Management need to be less greedy.!

This is about a foreign particle that i got i my fries purchased on august 9, 2021 around 6:30 pm. I have the picture and the receipt saved. I was really shocked as that stone like thing crushed under my tooth. I had to get my X-rays done for my root canal tooth as i started paining after that. I would really appreciate some action as i was severe food safety issue.

I was at your Orangeville location (Broadway st). I Recieved poor service... But that isn't why I am complaining. I was halfway through my burger and almost choked on a sharp plastic bread clip. I do not see how that could have happened other than deliberately. I was offered a refund and the lady said she would make me another one. Sorry but at this point I didn't trust any food from this location. The drink came with no ice and the cup was sticky with pop running down the side. Then I waited for almost 10 minutes for the food. The girl that gave it to me shoved it in my window and walked away without saying anything. I usually let things slide but this was a bit much... Especially due to the fact that this could have very easily choked me.

I want a response as to what will be done about this. I've taken pictures and video of the burger, plastic bread clip and the location.

This morning we stopped at AS Restaurant at 12700 Hwy 50, BOLTON ON, L7E 1L9. Tel: [protected]. We ordered food to dine in, the service was super slow. Only one other customer waiting for his order. This was mid morning Saturday, 18th of September 2021. The female manager and another employee was working the counter. People who arrived at the drive thru after we placed our orders were served first and this continue to carry on and on. We were not the only customers been treated in this manner. My husband eventually asked where our food was, the female manager in charged then said we could have a refund? Our order after another while was given to another customer waiting for his order. He checked and said it was not his order. He spent his whole break waiting for his order, a wrap?...
When we finally got our breakfast for dine in, the eggs was all broken over the paper plate, the food all mixed on the paper plate. I then got up and asked the female manager for salt and pepper, she pretended not to hear me and none of the other employees helped me either. She continued to fill and take orders for the drive thru. I went and sat down and ate what I could, the food was cold. While we were eating, the female manage and employee then said they should close the dine in option of the restaurant. This location was not only unable to produce what AW stands for but it was evident they did not care about the customers. The establishment was dirty, the floors sticky with grease or dirt. The whole environment was one of lack of cleanliness. The health department and yourselves should pay this location a visit. As for the staff, they treated not just ourselves, but everyone else who came for the dine in experience the same way, extremely rude and terrible. We will never go back there ever again. They give a bad name to AW.

At my local A&W they continue to serve people that come into the store without masks contrary to the City of Calgary and the Provincial Government regulations. What is this store going to do on Monday Sept 20 when to be served patrons must show proof of vaccination and have masks on. Today I observed an unmasked patron get his breakfast and stuff from the condiments table, he ate his breakfast and then returned the unused condiments to the table. Alberta is in the middle of a 4th wave surge in covid cases with over 2000 new cases yesterday. I talked to the manager several days ago and he just shrugged his shoulders. I am a senior I wear a mask and have had two doses of the vaccine, I am concerned. I do know that a lot of people are not coming into this store because of their practices.

I went to A&W and the employee handled the money from another customer with her hands and then handled my burger, making it and putting it in the bag. When I told her that I did not want a burger that was handled with the same hands as money was just handled, she said she wouldn't redo it at first and then said it would take a very long time to redo it despite there being no customers in the store or the drive-through at that time. As I returned to my car, a young employee came out and banged the wall in front of my car with a large dirty mat that was at the entrance to the store. The stones, sand and salt pelted my windows because it was windy and during a blizzard. I honked the horn and he turned around and I motioned him to stop. He deliberately kept on doing it. My windows were badly scratched. The franchise owner would not return my calls or deal with the situation, so Head Office eventually stepped in and I made an Agreement with them that they would reimburse me for part of the damage. I said I was being very reasonable. I settled for a very low amount as they promised to send me payment right away. However, the Franchise dealer would not honour the Agreement so I filed court documents against her. Now she has retained a high priced law firm who has filed a totally false and misleading Defence. However, the Defence is filled with contradictions, and their false statements conflict with what their own evidence shows. I think this proves they have no defence and a total lack of credibility. They originally admitted they viewed the video tape outside the restaurant and admitted they saw the employee banging the mat against the wall and the stones flying and me waving at him to stop so I will rely on Spoilage in court, which means that if they do not produce the tape evidence, it can be assumed that the reason is because the tape clearly shows their negligence. The lawyer even went on to say in the Defence that they want to claim for an "offset" against me, because the franchise owner "might" have lost money because I posted an online complaint on the company's website. Everyone has a right to post their personal experiences online. So now that they are further wasting my time with this unethical lawyer, trying to scare me into dropping my lawsuit, I am now going online and posting additional complaints about what occurred. I will not be intimidated and threatened. She was informed originally that if she reneged on the Agreement I made with Head Office, that I would post complaints online and file a legal action, but now she says that this has embarrassed her, when in actuality, she has deliberately caused the embarrassment to herself. The company told her to resolve the issue and to be professional, but she defied them and reneged on the Agreement they made with me. Based on their pathetic Defence and the false statements it contains, I am encouraged that I will be successful in court. Meanwhile, she already has paid a fortune to this law firm when she could have settled for a few hundred dollars originally. They are known in my city for overcharging customers, so a simple meeting with them and having them write the Defence and file it, has already cost her thousands of dollars. She is more concerned with retaliating against me and being in control, than cutting her losses and being a decent human being and a responsible business owner. She will not respond to my original complaint about the employee handling the food after handling money, and it was additionally appalling because it was during the start of Covid when precautions were supposed to be place. Maybe I should report her to the Health Unit also. So be very careful when you go to A&W, as clearly the Franchise owners are not ethical and certainly not concerned with health and safety issues and sanitary conditions in their store. Their Defence is actually quite hilarious, as they say in one sentence that the one owner called me and then said that in that same telephone call I refused to giver her my contact number. So how did she call me? I also have a recording of a message left by the Franchise owner, that clearly proves what they are saying in the Defence is fabricated. I am encouraged by the fact that the Defence they filed is so full of their own contradictory statements, that they have caused themselves to lose all credibility. One sentence says the employee just shook the mat and another sentence says he banged it on the wall. One sentence says the car was 10 to 15 feet from the door, and another sentence says it was 10 feet from the door. The emails and quotes from the body shops, included with their own Defence, contradicts what their Defence says. Not very smart. It will be interesting to see what the Franchise owner does when she realizes her high priced lawyer has ruined her case for her.