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Activity Superstore Customer Service

This company is on the right track to keep up with incoming complaints, but there's still plenty of work to do.

Activity Superstore Ltd

PO Box 219
Saffron Walden
England, Essex
United Kingdom - CB109DZ

Customer Support Phone Numbers

+44 844 800 2415(Customer Service) 2 11
Plus

Activity Superstore Complaints & Reviews

Activity Superstore / afternoon tea

Em
Oct 17, 2019

I purchased an Afternoon Tea gift experience which cost £34.99 from Argos. I went to the Arden Hotel in Solihull and when I asked how much it was they said it was £15.00 each so I don't know where Activity Superstore has got £34.99 from. It's very misleading and I would like a refund or some...

Activity Superstore / Missing my booking

An
Aug 30, 2019

date was..28 august.2019 voucher num GKSR104449 name mr barrie crossland steam ride for two at nene valley railway ltd peterborough cambridgeshire...i could not get my sat nav to take the post code whitch was pe8 6lr due to not anough information given no street address just...

[Resolved] Activity Superstore / comedy store.

Be
Aug 06, 2019

Activity SuperstoreMy son purchased my voucher for my birthday worth £39 and I thought it would be good to book a comedy night in Leicester as it is the closest. After going through registering the voucher I then had to call the comedy club up myself to book. This was booked for September 1st 2019, as this wa...

[Resolved] Activity Superstore / 2 night getaway for two

Sa
May 26, 2019

Activity SuperstoreWe booked our third experience in Balloch and have never previously had a problem. The hotel we booked was sold as perfect for couples (as the whole gift is targeted at couples). When we arrived we pulled in to a car park that seemed to be of a nightclub. We reversed and went next door to...

[Resolved] Activity Superstore / theatre/dinner gift package

Be
May 10, 2019

Activity SuperstoreThe cost of the gift was £119. It states the best available seats on booking, we were given seats in the gods, asked to change was given two seats below.If you look on the seating plan there are plenty of seats not booked which are better seat so where does the best available seats come into...

[Resolved] Activity Superstore / theatre/meal package

Be
May 01, 2019

Activity SuperstoreMy son bought me the above package for Christmas. Inside the box it gives a choice of 5 shows to go and see but I received an email from you when I activated the voucher which states only 3 shows. I have been emailing customers services to no avail. I have already missed out on one show I...

[Resolved] Activity Superstore / activity superstore false advertising

El
Jan 27, 2019

I was given as a Christmas Present 2018: The package - The box states the following : An energising facial, a Swedish back, neck and shoulder massage, and either an eyebrow shape or a nail file and polish: This package could not be booked until 1 Jan 2019 so not an old offer ie brand new...

[Resolved] Activity Superstore / comedy night for two - voucher no. gfdy103359 / activation no. aag-[protected]

Cl
Nov 23, 2018

We were given a 'Comedy Night for Two', our children paid £34.99 for it as a present to us, after much trouble trying to find a venue in London with any availability before the expiry date and after emailing Activity Superstore they suggested I contact a comedy co. in London called 'Just the...

[Resolved] Activity Superstore / my son, had a voucher purchase, £200, we changed the activity, which was 89 pound now told, they is only £10 left

Ja
Nov 16, 2018

My son had a voucher, which was brought from next activation number [protected], expiry dateb1/12/2018, we changed the activity, as the one was no good for him as he has autism, the voycher was £200, the changed activity, £89, so why is they only £10 left, my son is very unhappy, your online...

[Resolved] Activity Superstore / spa day voucher

Tr
Oct 08, 2018

Dear Sir or Madam I was given one of your 'Indolent Spa Day' for two as a gift. We went to Bannatyne gym at Quey Street in Manchester back in August. It was a very dissapointing experience, I complained and they agreed a refund but said I have to 'go through yourselves' which I...

[Resolved] Activity Superstore / dreadful experience

Ab
Sep 27, 2018

Very disappointed and feel very let down by this company. Was given a winery gift experience and validated the voucher within the time limit. We can only go weekends due to having full time jobs and being parents. However have been informed tours are extremely busy at weekends and are...

[Resolved] Activity Superstore / booking we made

Li
Jul 10, 2018

on friday 6th july my husband and l had booking for coach and horses hexham. you sent us email to my husband email address [protected]@gmail.com voucher no GFCI101841 It stated one night stay for two people including breakfast There was no breakfast so we had to go out next morning and...

[Resolved] Activity Superstore / 30 minute flight in light aircraft

Ju
Jun 01, 2018

Initially I booked a glider experience and was told a confirmed date and time but when the day came I contacted the site they told me they do not take bookings from activity superstore any more as I do not do business with them. The next nearest location was an hour and a half away which...

[Resolved] Activity Superstore / traditional inns and pubs break voucher

Ma
May 16, 2018

I paid £79 for a voucher as a gift. The choices were very limited, but did find a nice B&B and upon calling the B&B I found the the voucher paid for a room half the price. Speaking with Activity Superstore via chat (only option or email) I was denied the service of speaking directly to a manager...

Activity Superstore / two night getaway

Ke
Mar 13, 2018

My wife and I were given a voucher for a Two Night Getaway at Christmas 2017. We decided that we would like to make a long weekend with our two night break and a Voucher From Red Letter Days making the fourth night (This was booked in ten minutes direct with the hotel) We phoned the number we...

Activity Superstore / failed to book us in at restaurant activation no aag-[protected] voucher number gftw102053

Bi
Mar 01, 2018

I activated a voucher for Gastro Pub and restaurant Dining from the above, the first choice of venue was taken off due to bad reviews. They told me to go online and choose another venue. The next nearest restaurant was Ulysses Bristol Road Birmingham. I receives an email reminder the day...

Activity Superstore / voucher - 2 night hotel

Mi
Feb 15, 2018

I was given this as a gift. After trying to book a couple of the hotels available (there were literally 2 on the list I would even consider staying at, the online reviews for the majority of them are horrendous) I requested a refund be sent to the buyer. Both hotels I tried had so many...

Activity Superstore / gift voucher

Wh
Jan 24, 2018

This company is a joke This company is the biggest scam ever. Shops like Boots and Debenhams need to stop selling their packages. I was given a night away by my son and had not registered it as I had so much family issues going on.Didnt realise they had a used by date on which was the 17th...

Activity Superstore / £85 gift experience

Ke
Jul 07, 2017

Activity SuperstoreI purchased this for my husband returning from a 6 month deployment away on the information it says book 72 hours in advance (3days) I did this on Monday and received a automated email back saying someone would be in touch in 72 WORKING HOURS !!! No where on any of the information...

Activity Superstore / voucher-meerkat experience

Ba
Jun 05, 2017

I have a voucher purchased by a friend for a Voucher-meerkat experience and for very genuine reasons would like to enable my young niece to enjoy this. I have asked on 7 occasions for the company to conform the age restrictions and venues available as the website has conflicting...

Activity Superstore / terrible customer service

An
Dec 12, 2016

I was given a gift voucher for my Birthday in mid August 2016. I decided to use my voucher at the beginning of December but saw the voucher had already expired. I emailed the customer services who asked for the voucher code & proof of purchase. I responded saying it was a gift but gave...

[Resolved] Activity Superstore Ltd. / voucher

Re
Nov 25, 2015

It definitely could be a scam. I've been mulling over how to spend my voucher for a while. It was a gift, and I kept the voucher and the booklet that came with it. BUT...to actually claim my gift, I have to put in the activation code on the voucher, the security code on the voucher AND the...

[Resolved] Activity Superstore Ltd. / rip off!

Re
Oct 18, 2015

My friend purchased a spa day voucher for me. What an absolute rip off. The spa is at bannatynes Gym and being a member of my local bannatynes, I have had many complaints about cleanliness etc. Although this voucher entitles you to a facial/massage, the reviews for bannatynes Chafford...

Activity Superstore / cannot book suitable date

Si
Jul 14, 2015

It amazes me how big blue chip companies continue to use these 3rd party suppliers knowing that they give a shocking service!! I bought a White water rafting voucher last November through Next Directory(With whom i've been a customer for over 20 years!). The issue i have with the...

Activity Superstore / trying to book chosen activity

Ma
Aug 23, 2013

My son gave us a voucher worth £35 to be used on a wine tasting experience We exchanged this, with no great problem for a theatre voucher at an extra cost of £15 When we tried to use this voucher we were told we could not use it for the show of our choice as vouchers could only...

Activity Superstore / mis-lead and mis-sold

Po

NEVER BUY FROM ACTIVITY SUPERSTORE, they are rude, misleading and do not care one morsel about your experience. I was given a theatre break for Christams for me and my partner, It says i can go see a show from a choice of marvelous options, however I can't, my options are Peppa Pig, Dream...

Activity Superstore / restaurant discovery for two (what a joke!)

Su

I purchased a restaurant discovery for two voucher from Activity Superstore from Debenhams for £50 and can honestly say this was the worst meal I have ever had! I booked a meal at the Edgbaston Palace Hotel in Birmingham and each and every course was stodgy, unhealthy, greasy food...

Activity Superstore / value of event

Do

DO NOT BUY FROM ACTIVITY SUPERSTORE!!! ACTIVITY SUPERSTORE fails to deliver face value of purchased vouchers. When you book with ACTIVITY SUPERSTORE they provide you with a voucher to purchase your chosen 'experience' that you are required to do all the booking for direct with the...

Activity Superstore / stupid process

St

My mother kindly booked a family portrait. The process was completely stupid - you had to go through a registration rigmorole online to 'register your experience' I then had to wait 10 days for a letter to arrive with my options on it ...there was one ...THE CLICK GROUP I then had to...

Activity Superstore / wont refund me

An

Activity Superstore offers so-called 'Gift Experiences' designed to give you an experience of a lifetime - this is a load of rubbish!!! My fiance purchased me an activity voucher for Christmas in order to cheer me up after a very tough year. I was thrilled to bits when I opened the...

Activity Superstore / shafted

Pc

I am so angry, I am spitting chips. I cannot believe I have been taken for a "patsy" by Debenhams in Oxford on behalf of The Activity Superstore I was given a gift of an "experience" - my choice to select high adrenalin or more sedate. The receiver of the gift does not know the value (it i...

[Resolved] Activity Superstore / simply ridiculous

Ab

I bought a rally rush experience for my boyfriend for his birthday and we were late activating the voucher so the company asked us for £15 late booking fee which i paid. i sent a cheque off registered post and after a few weeks of not hearing anything i phoned them and they said they...