A&W Restaurants
reviews and complaints

I got a mozzarella burger with mushroom as well as my husband, but his was a double. My was nasty but his was fine. Would never eat there again. Why did my burger taste so different. Also hard to communicate with person at drive through. It was Dec 29 at 2.30PM approximately. Location was 50 street in Millwoods at Millwoods Town Centre. Ave is around 25 Avenue.

This A&W at 6640 N. Viewpoint Dr in Prescott Valley AZ has been open just over a year. I read all of the reviews dating from when it opened all the way up to today, 12/12/2023. 3/4 of them are VERY NEGATIVE. The "canned" Management response is the same thing. Nothing has been corrected after a year. I implore you to go to that A&W online and read the complaints . I hope someone at Corporate can investigate this place. It is Very Disgusting.

It was feb 14th in Ottawa 10 pm I have been homeless 2 years living here and there struggling I found a 24 hr aw restaurant on Queen Street wanted to treat my fiance to dinner since I had saved an aw gift card when we finally got there at quarter after we were told we couldn't order with gift card only debit or credit I was and still an really upset we have to basically wait until morning to get something to eat

I ordered 2 bacon and egger combos had a coupon for $10.99 + tax . was told no hash browns sub.fries .not my fault your suppliers cannot supply hash browns. I was billed a total of $22.38.even though I supplied valid coupon.

I have been a customer for over 60 years and you may have just lost a long time customer due to incompetence.

this happened at appx 9.30 am on sunday the 21 jan.2024.

thank you for reading.

Since the new ownership at the A&W on hespler rd in cambridge the whole service and food quality is terrible. They never have hashbrowns. Don't have bacon for the burgars. Can't take your order as the computors are down. Run out of salt. When u do get food it is thrown together falling out of packages. I have been a A&W customer to this location for many years. The Quality and service has become the worst I have ever seen. Hopefully someone can check in at this location and Hopefully improve it. Thanks

Hi, my name is Corey I ordered two buddy burgers without cheese fries, and a root beer I get back to my room buddy burgers onions were raw they were uncooked the way they should never be. I bought Buddy burgers because of the fried onions and there were lay on my burger without being fried. Not very happy. The reason why I bought Buddy burgers is because of that reason not happy with A&W right now, and there’s no excuse for the person making the burger should do that .

I I am in Edmonton Alberta, A&W address where I bought my meal

1703 – PC Nisku 208 19th Ave., Nisku Alberta

T9E 0w8 my email [protected]@hotmail.com

[protected]

2023– 11–10 time 3:27 AM

.

Every day there is incredible enoying high pitch sound emanating every few seconds. Sometimes prolonged for few seconds. How they play music inside if also this music is disturbed by this sound? What stup*d manager is there who do not see this?! How employees are working there? Today was my and my wife's last day in any A&W "restaurants". One day in the past I believed something was broken what caused this noise. But this is EVERY day!

After a long drive we stopped at the En route on the 401 near Cambridge…store #4211.

It was very slow service, which I get, but the food was horrible. Our mama burgers were dry meat on a stale hard bun. The root beer was 1000% flat. The kiosk was too busy to go back and complain. Our supper cost $25.91 and it was worth $5. Terrible. Will not eat at an A &W en route again.

Our order number was 273 and our receipt # [protected]. Purchased at 5:47PM on Sat Oct 21

Tammy Bossy

[protected]

Store : 401 and HWY 15 Kingston Ontario. Just brought home 2 Papa burger combos. I entered the store, ordered and picked up the order. I should have been suspicious when my order was handed to me about 1 minute after paying, but I didn't and when I got home) 3 minute drive), we found the most disgusting meal that we had ever purchased. It was all cold, and the onion rings were so greasy that they were totally limp and grease-filled, and over-salted. My wife dried them with paper towel and then put them in the air fryer, and still couldn't eat them and ended up throwing them in the garbage can. The fries were cold and soggy as well. The two burgers were cold. We paid $35+ for this and it was disgusting.

Most FF places in Kingston, ON are now staffed with Immigrants from East India, please train them properly. They have also just about destroyed the KFC business at 401 and Division street. Over the past year, the food there has become non-edible as well.

I am writing to express my disappointment with the customer service. I recently visited your location A&W Vaughan Mills and was extremely dissatisfied with my experience.

I request for kids combo but goes wrong.

Overall, my experience at A&W was extremely disappointing and I am unlikely to return in the future. I hope that you can take steps to improve the quality of service and food at your restaurant.

please find attached file

Sincerely,

I went to have dinner yesterday, August 6, 2023, at approximately 4:45pm @ A & W in Yorkdale Mall, Toronto, ON.

I had a chubby chicken burger combo. When I went back to the A&W counter to get my soda refilled, I was denied a free refill.

I will never be returning to A&W again.

Unfortunate I won’t be returning over a soda!

Social media is a wonderful thing-I will be posting my experience online as its important people know what a rip off this restaurant really is!

Today I went to the A&W for the third time in the past 3 months. Each time was a huge disappointment but I decided to give it one more try. I ate in so the meal didn't get a chance to get cold with taking it home. I had a Teenburger and a small Frozen Root Beer. The burger was barely warm as has been the case on all occasions. It had so many condiments on it, not to mention a large chunk of lettuce that it kept slipping out of the bun and the condiments kept running down my fingers. Once upon a time I worked at A&W while I was in college. That was back in the days when they still had car service. Every meal was made to order and delivered to the customer piping hot. While I didn't expect that to be the case these days it's obvious that your burgers are premade and sit under a very poor salamander that doesn't keep them moderately warm, let alone hot. My total bill was $13.00 as I rounded it up to make a small donation during your MS Canada campaign, which is commendable on your part. $7.99 of the bill was for the poor quality Teenburger, At this price your food should at the very least be delivered hot. After giving you several chances at various locations with the same results I'm afraid I won't be going to any A & W any time in the future.

Your bathrooms are already vile and disgusting. The only thing that makes it worse is when you go in to wash your hands and both soap dispensers are empty. You think I'm going to eat the food I ordered after going in that bathroom and making my hands dirty to find our the soap is empty?!

How hard is it to fill a soap dispenser. Clearly the employees here are making minimum wage and don't care about anything.

We have been two a&w locations in this week as dine in customers and have noticed that the drive thru customers get preferential service over the dine in customers. All staff focus on getting the drive thru orders our asap while ignoring the dine in customers waiting to place their orders. We walked out in frustration both times. Totally unacceptable.