The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
AVP Lens Craftersbait and switch

F

Lens Crafters advertised $100.00 off so we (my fiancee and I ) went there instead of my regular (smaller company) store named Seaview Optical in Delray Beach Fl. What a mistake! Although the staff there was pleasant, the excuses became almost laughable. First they didn't accept insurance for the eye exam. Then the glasses we picked out first, Oakleys then RayBan - well of course there was no $100.00 discount on those. And even without the discount they said you could not put his RX in those glasses because there was too much curvature in the lens. Well that was bull, they just didn't want to send them out, they want to only do lenses in-house. The other pairs were similar, either couldn't be done or would cost $600.00. When we were ready to leave we saw a pair of Rec Specs that might meet his needs and we got those at the tune of $500.00. Thank God they have a 30 money back guarantee because we found out the next day my optical shop had the same pair with all of the same lens features for $300.00, plus they had more styles to choose from. So he ordered them from Seaview and they were properly proportioned and fitted to his face, which Lens Crafters didn't do and ready the next day. So we got glasses that look and fit much better for $200.00 less. I think Lens Crafters ads, promos and AVP progression lens pitch are all bait 'n switch rip-offs. I would highly recommend Seaview Optical if you are ever in Delray Beach, FL!

Responses

  • Dl
    dlakers Aug 04, 2009

    Definition of bait and switch:
    A deceptive method of selling, by which customers, attracted to a store by sale items, are told either that the advertised bargain item is out of stock or is inferior to a higher-priced item that is available

    0 Votes
  • Pl
    playpiano89 Jun 29, 2010

    1. Lenscrafters DOES accept insurance. It is not lenscrafters fault they do not accept YOUR insurance.

    2. Oakley is NOT a LensCrafter's brand. Lenscrafter's (along with many other eyeglass places) is licensed to sell them. They are very expensive glasses and Oakley is very particular about them.

    3. The fact they could not put your rx into the frames is not "bull." Depending upon the prescription there are specific guide lines of what will work in wrapped frames. The big curve of the frame changes the prescription of the lenses. You should probably do a little research. You are not an optometrist thus do not have the knowledge or experiance to make this sort of accusation.

    4. They fit the frames to your face when you pick them up. And they are more than happy to do any further adjustments ANYTIME even if you did not buy your glasses from LensCrafters.

    5. It sounds like seaview accepts YOUR insurance, so that is the ONLY reason why it would probably benefit YOU more to get your glasses from there.

    6. Also Lenscrafters has a 1-hour service for MOST of their lenses, but if you get the genuine OAKLEY lenses they HAVE to be shipped directly to OAKLEY.

    0 Votes

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