Customer service is rude and does not resolve ANYTHING. there is not US based call center for customer service and they claim they cannot forward you to a us based call center as required for a US based company. the manager will blame you for any issue you have. They will hang up or lose service anytime you tell them something isn't right that they are doing. The reward/ preferred program is useless because all the branches are privately owned and do not follow preferred program. Avis will also punish the customer for Avis lack of availability in cars. up charging because they don't have the size car you reserved.
Desired outcome: US based call centers and better customer service
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