We never had to pay a deposit on arrival, so our experience was great, highly recommend them, the vehicle wa...
I thought it appropriate to write a review due to the fake reviews, which nearly spoiled our trip in the uk, it would appear commercial enterprises are writing fake reviews against this company, as we booked online and paid £320.33 for 18 days at heathrow we paid nothing else, no large deposits nothing??? so book with them if they take a deposit like these fake reviews say CANCEL you have rights but dont believe rubbish reviews what has the internet come to, we had a good rental and could not really add any faults, never had an accident or damaged the vehicle so guess we would not have anything negative to say
I live in New Zealand and visited my parents in the UK in September 2017. I hired a car through...
1) I agree with all negative reviews written about this company.
2) actually company does a reasonable job on rental business - car was ok and delivered & picked from our address. Gentleman who delivered/picked it up was very professional & provided all needed help.
3) now the bad part - read their terms & conditions (t&c)
A) they charge min. 250 gbp deposit at booking
B) according to their t&c, they will refund the deposit after 21 working days after car has been returned (which they did not)
C) they do not give you invoice/bill after
D) their customer service will never follow up on your requests for deposit refund
So what to do:
1) if you really want to rent a car with them, then read terms & conditions, but I would suggest renting with a well known company
2) make sure to take pictures of your car when returning a car and ideally demand stating all issues on the invoice (if any)
3) request invoice with your return (or as soon as possible)
And if you are already in trouble:
1) their t&c describes how you should proceed with your claims - do ping-pong with their customer service - it is useless
2) write an official letter describing what & when happened with attention to their director and send a scan of via email to their customer service and hard-copy via certified mail to their company office (btw. Official company name is elsinore garage and company limited and company number is [protected] and details can be found here: https://beta.companieshouse.gov.uk/company/00575284)
3) you may contact http://www.citizensadvice.org.uk/ for some advice - they can't act on your behalf, but they can inform trading standards (body in uk which deals with consumer complains)
I tried to get my deposit refunded for over 2 months, but following above mentioned steps they refunded it immediately after I sent that scanned document. But make sure to send hard copy too - you might need it as a proof.
Not sure if you could investigate these thieves, but… www.car-hire-uk.com are stealing thousands of pound...
ELSINORE GARAGE AND COMPANY LIMITED trading under "Car hire UK" The above have failed to repay my Insurance...
I returned the car directly to their guy at Heathrow on 1 May. Everything had been fine up until then.
Then the drama of getting the deposits refunded. After 6 weeks of emails being totally ignored, I phoned and eventually was put through to Tina. We then had numerous emails back and forth - "will investigate - will process - approved - you will have it this week etc.". In the meantime I lodged a dispute with my bank.
I finally received the refund last night, nine weeks after I returned the car. Needless to say, they have lost another customer. If you are in the same situation - keep pestering them. Squeaky wheel may eventually be oiled.
Tina's email address is [protected]@car-hire-uk.com
This is a fraudulenl company which does not pay back deposits; does not respond to e-mails; and will tell you no end of lies should you manage to speak to someone at customer service/accounts department /garage etc etc. I have been trying to get back my deposit since March, 2012 without success. I am now at the end of my tether and am at present exploring the legal channels. I urge anyone else who has had similar misdealings with this company to contact beverley.[protected]@eastsussex.gov.uk at trading standards who is dealing with the incessant complaints about the above company. Not convinced? A quick search on google will confirm the validity of this post, although reports published by both the guardian and bbc's money box may just be the nail in the coffin!
I hired a car in July 2011, prepaid on a debit card. When I picked up the car I didn't have the original card and so I needed to pay both deposit and rental a second time, with them promising to refund the first payment straightaway. Each deposit was gbp1100 and I ended up being debited gbp2700 from my account. It has taken endless phone calls and eventually the hiring of a solicitor to send a court notice to them to force them to return the two deposits and the first rental fee. They kept saying they had technical problems returning the money, but on the date of the serving of court order they managed to return the money. It is clear that they hoped to keep all the money.
I write this to help other potential customers avoid this car hire company.
My complaint is with regard to Car Hire UK, I recently hired a Ford Ka for a period of 20 days, on collection from Heathrow airport I had to pay deposits totalling $1226.21 (560 pounds) on the understanding that it would be returned once the vehicle was returned to Heathrow Airport long stay car park, at the agreed time, full of fuel and clean as per my contract. I returned the vehicle as requested but now some three weeks later my deposits have not been returned to me.
As a consequence I am now paying interest on this money and have spent over an hour on hold trying to speak to some at the company.
I rent a car from a the above company from 12 February to 22nd February 2010. The vehicle was returned to the company on 22nd Feb 2010. After 19 month the company did not refund me the deposit paid to them. I send email and letter but no avail.
I registered a formal complaint to through the company customer service website but they always give excuses and did not attend to my complaint.
I am greatfull for an assistant from the board.
Had an collision with a vehicle owned by Elsinore Garage on 11/9 and when i spoke to the "man on the desk" he...
Sometime in May 2010 I booked a car from this company for which an amount of 227.17GBP or Ringgit Malaysia (RM) 1069.79 was charged to my Mastercard Account. I rented the car (group E) (Citroen) for a period of 10 days in July 2010.
On 11 June 2010, your company again charged GBP670 or RM 3279.10 to my Mastercard account as deposits (600GBP insurance and 70GBP fuel deposits) for the booked car.
On the evening of 10 July 2010, I returned the rented car (intact and with a full tank of petrol) to Heathrow’s Terminal 4 long term parking and it was later collected by the company (This was acknowledged by Mr. Jacob Palmer of the company via email).
Now, it has been more than a year since I returned the car to the company, but my deposit money amounting to 670GBP has not been refunded or credited to my Mastercard account. In my efforts to get back the deposits I sent many emails to the company's staff, Mr. Jacob Palmer at [protected]@car-hire-uk.com as well as their customer services department at [protected]@car-hire-uk.com . But, as of today, the money has NOT been refunded to me!
I also tried to call their Accounts Department, but it was never answered. Each time I called, all I got was a fax dial tone!
DR MOHD ZAIN MOHAMED
On 26 May 2011, I rented a economy vehicle for period 15 June to 21 June 2011 at a cost of 107Pounds. My credit card was debited for the rental fee of 107 pounds plus
insurance excess deposit and fuel top up deposit of 575pounds. The vehicle was collected from Gatwick airport on due date and returned to the long stay carpark per their
request in undamaged and clean condition. Since returning to South Africa, I have tried unsuccessfully to get my deposit returned and to be issued with an invoice of costs for claim purposes. Their chat services an 2 occasions told me they would inform their accounts department of the request. I received no returns or communication. On 12 July I opened a ticket number MON-729533, detailing my request for return of deposits plus an invoice. It is now a month since returning the vehicle and I still cannot get any response from their customer services as to when the deposit will be returned. Their systems are set up to avoid any personal contact with any one.
What can one do to resolve this issue
Clive Patterson ([protected]@vodamail.co.za)
Ripped me off took months to get money back -very rude service COMPANY DETAILS...
On March 7 2011 we hired a car for 4 days from Car Hire UK. On February 21, just after the internet...
we found the complaint procedure very effective and helpful, we wrote to them an expressed our concerns at a rude person who delivered our vehicle and the quickly resolved the complaint and gave us a free upgrade on our next booking which went really well, it just shows that you should let one old person ruin or make you think bad, let them know and it gets sorted very happy now, thank you CarhireUK, and i certainly read between the lines when reviewing the numerous complaints which look like are from the same person all the same issue!
I have recently dealt with Carhire3000 and am not being refunded my money for a booking I have cancelled. I was being sent to Dubai by my company - and booked a car for the period that I will be there. However my employer cancelled the trip and I was forced to do the same with my car rental. I have sent 4 emails to Carhire3000 with only one response being received with no comment on whether the booking has been cancelled or not or on whther my funds will be returned.
I was charged for a full tank of gas (on a re-fill when returning the motor vehicle in Nice, France - National Car Rentals). We were unable to fill the tank up as the petrol station broke down - however we were able to full the tank 95% full. This was pointed out to the car rental and they said this was fine and would be no problem. We were charged Euro 45. I have now complained to Carhire3000 four times (via emails and telephone calls) with no adequate response.
I NEVER complain (even when slightly ripped off) but I have chosen to this time as this is disgraceful. I have used Carhire3000 half a dozen times in the past 6 months and will be complaining on every site I can find as I am livid about the complete lack of respect shown to a well paying and loyal customer.