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AT&T review: Horrific service and raise the prices after they give a discount ( 1 comment)

G
Author of the review
9:34 am EST
Review updated:
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After being a faithful and loyal customer for decades, I do not believe that I could ever trust AT&T again. If I call into AT&T for anything, there is at least a one hour wait; usually a two to three hour wait. All they say is, I am so sorry over and over and over and over again. They look for discounts and if they can give a discount, then they will raise the price of your bill within a month or two. If it is a billing issue, they will transfer you to a "team" who is not usually there and who cannot find any more discounts. You must be destitute for them to help you. I will be looking elsewhere. The saddest part of it all is that they really do not care.

Recommendation: Stay away from AT&T

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J
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Jacqueline Smith
US
1 comments
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Jan 15, 2026 11:27 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I agree. Speaking with them for over 5 hours last night and the problem with my Advanced Phone service has not been resolved. It was installed on the 5th of January, with 2 technicians to my home to troubleshoot, and still unstable service.

I will be looking for a home service provider and take my business elsewhere.

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