AT&Tu-verse internet/home phone

J
This review was posted by
a verified customer
Verified customer

I WAS a U-verse customer, but needed a faster internet service. I was told my early cancellation fee would be waived due to the lack of a faster speed in my area. I called and cancelled, returned my equipment, and was told it wouldn't effect my home phone service. I lost my home phone for over a week! I called to have a regular landline installed and a week later they reinstalled unversed phone...not telling me I was being charged for internet services! I paid double internet for 2-3 months before I realized it, because I "HAD" combined billing. I again asked for a regular landline to be installed and had to wait almost two weeks for the completion of this process. Once I finally got the landline switched over, they unbundled my account! My cell phone was discounted to have unlimited data with it combined. I had to call again, finding out it was still NOT bundled, nor was my credit ever given. There has got to be a better process, consequences for their inconvenience, and a waste of my time!

Responses

  • No
    NoThanx Apr 06, 2016

    ATT lies. They simply lie. I now record all conversations with them, and even when I play them back to the next rep, their rep simply says, "You fabricated that recording. We never said that." Even with confirmation numbers, which are later found to also be fabricated or altered, even with actual papers signed by their installers proving that they were at my home, they still lie and say, "We were never at your house." They lie. They tell you anything to get your money, then they simply lie and say they never said it. They are all liars and crooks.

    2 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.