AT&T
reviews and complaints

My name is Talia, I purchased a Iphone 6sPlus online from at t on june 19th 2016 Fathers day. I returned the phone on the 27th due to the horrible services I received. I went in to the store to take the phone back. they told me they would not take the phone and I would be charged a restocking fee . but if ii put it in the mail the restock fee will be waived. SO I went to the nearest post office. Fast forward a week later I called in several times to request refund for the 47.00 taxes paid on the phone. I was informed that a refund would not be honored until the phone is received. A week later I received a refund for 47.00.. fast forward 2 weeks later I open my phone so that I may pay my 75.46 internet/Home phone service when I see a 998.00 bill.. I was charged for the complete installment plan. I have spoken with over 15 reps since this incident started and sat on the phone for over 5 hours total with no resolution. Some one needs to file a class action lawsuit with this company.. This company is a paper thief, Stealing people money and nothing is being done about it at all.. I really believe att have stock invested in the people who suppose to regulate them.. this is so mean and I am in tears.. it do not take 30 to adjust fraudulent charges. I'm so hurt and has gotten anxiety behind this incident .. I really need help. I cannot be held responsible for something this company cant get right. T

On Tuesday July 26, 2016. Tasha Richards came into our business with an ATT flyer and a business card representing that she works for ATT. She proceeded to tell us that there would be techs in the area switching to new upgraded types of Internet and phone lines, that the copper wiring that the plaza already had would no longer work for our DSL or our Phones. At this point let me state that I had gotten and email from Tasha Richards prior to her coming in showing that to switch would actually have cost me more money then I pay now as well as in December 2015 I redid our entire plan and had discontinued DSL. Now, Tasha Richards comes into our place of business and insists that we need to make this switch as nothing will work anymore. She said that we had DSL and had to switch while they were making the changes. We explained that we would not be doing the switch and we weren’t interested. She became very belligerent and rude and started shouting about how she had never been so insulted that we would not listen to her. The Office Manager attempted to discuss this with her and explain that we did not have DSL and to talk to her about the misinformation that she had. She continued to rant and we asked her politely to leave 3 times. At this point it was ridiculous, she was making a scene so we again insisted that she leave. She left the store and was standing outside telling our customers not to come in to our place of business. At this time we had to call the police and have a no trespass order placed on her. She cannot come on the property anywhere at the plaza. We do not understand how someone can represent AT&T and be so argumentative and belligerent, she wouldn’t even allow us to explain our position and explain we did not have service she was insisting we have. Who does your training? This cannot be the way that they are sent out into the field to be so rude to customers who do not wish to purchase what she was selling especially when I called ATT and they said never speak to reps who walk into our store! Meanwhile, while Tasha Richards was on her rant. I called AT&T and I was told, First of all that they were independent contractors not AT&T and that AT&T does not make cold calls, and that we should NEVER allow anyone to sell us anything like this, that we should always call Small Business Solutions. She stated that she was aware of the wiring that they were doing and NO the copper wiring would ALWAYS work as that’s how the phone lines work. That we did indeed did not have DSL and she was clearly wrong. She knew what she was trying to sell us and that our business would never need that kind of service. The women from AT&T was very apologetic and took all of the information and that she would be reporting this to her supervisor who in turn would be reporting it to her manager. She has written a unfavorable review on Google Review about our business claiming all sorts of nonsense. This may have a negative impact on our business because of her unprofessionalism and the fact that she is representing your company. I would appreciate someone contacting us and letting me what further action AT&T will be taking against Tasha Richards. The address on her business card is AT&T Business Solutions, 13450 W. Sunrise Bouleverd, 6th Floor, Sunrise, Florida 33323 phone no. [protected] tasha.[protected]@att, .net is the information on her business card. You can contact us at [protected] Thank you

hello,
I am so tired of dealing with AT&T. If you don't baby sit them every step of the way they will find ways to rip you off. I love the service, hate the billing and various ways they come up with to rip off the loyal clients.
I negotiated with them to remove some channels so that my bill could be affordable for us. My husband contracted cancer in December, had his eye and the right side of his face removed, went thru 7 weeks of chemo and radiation and is now permanently disabled. I notified att of the problem and they offered me a package of 133.00 per month for cable and internet.
this is what my bills has looked like since December:
January: 146.70
February: 133.20
march: 175.53
april 237.28
may 206.63
june: 274.18

this is ridiculous. Unless we order a ton of movies, my bill just for basic cable and internet should never reach amounts of 274.00
I am so sick of this. they have scandalous business practices, never stick to what they say they are going to bill you and unless you watch them like a hawk they sneak in all these b.s. charges. someone in your office...please help

On March 31 I switched 4 phones from Verizon to AT&T. I sent 2 phones back to AT&T since the local store was a franchaise and the Baybrook Mall store said they wouldn't take the 2 phones I was trading in (iphone4s and Moto RAZR). I was assured by the AT&T phone representative that those phones would be accepted, but only at the very lowest levels $10 and $15. I was sent a return mail address sticker and sent the phones back in the same box the new phones came in. My USPS number was [protected]. The box was sent from the Friendswood Post Office. I was informed by e-mail on April 9 that my submission was received. After April 15 the automated system informed me that everything was in order any my check should be sent in 8-10 weeks.

AT&T charged me a "Credit Management Fee" under their contract which they refer to customers on the phone as a deposit. They are making customers feel that this is refundable due to a low credit score or just moving to the country and justifying this charge. I moved with a credit score in the 740s and they still charged me this as I had only been in the country 4 weeks. I find this odd as Bounce, Atmos and City of Dallas none of them charged me this. Legally they are using the contract and T&C's to manipulate customers and whilst legal it is highly unethical. They are using their monopoly to force customers into retention terms.

I have had service with AT&T for 16 years. We live in an area where my only option is AT&T or I would change service. I have been very patient with them all these years, but now I am at my wits end! I started a business in my home which requires heavy internet usage and VOIP phones. I constantly lose service every 3-6 months. Everytime the technicians are able to find the problem and mickey mouse it so that it works for a few weeks and then I have to call again. Unfortunately, I am without my internet for multiple days, losing money in my business. This time I started having continuous down time on the internet about 4 months ago. The technicians are telling me what it needs but their superiors will not authorize the fix. I have been without internet going on my 5th day. Every day AT&T promises to be here and they do not show up. I had 2 calls today telling me that I would see a tech by 8pm. It didn't happen. I called and they transferred me to tech support to a special team. They say I have expedited service. I was told that I would receive a phone call within 10 minutes from their special support team. I did, but the connection was bad and before we could say 2 words we were disconnected and they did not call back. I am so unhappy with the service I am getting. I am going to pay a visit to Time Warner Cable and see if they would consider pulling the lines down the street to my house so I can get a different service.

7/24/16 is when the incident started. It continues until today 7/29/16. I live in vicksburg mississippi. Don't know where I was calling but the numbers are [protected], [protected], and im sure it's about 3 more. I am so tired of talking to uverse about the order I made. I made it on friday. First I had to talk to about 5 different people before I even got my order made. So that mean I had to give my name number all that then what make it even worse it was people who couldn't speak proper english. Why when you call it's people who can't hear or can't talk correct english! They ask the same question over and over! So I finally talked to someone who speak proper english and got my installation date and he said the soonest date was the 6th of july which was soooooooo not right. So I took the date knowing something was wrong but I called back the next day to change it. It was like dejavu all over again they asked for my passcode and I gave the guy one but he did not put it in he made up his own passcode and answer to the question so I did not know it. After another 6 people they told me got to my at&t store to show my identity like im another person! So I went there without showing identification and a representative talked to someone on the phone and they set up another passcode and question. The same thing I tried to do a hundred times don't know why he did it and I couldn't and im the customer the one who know all my information. He told me to try again so I called at the store when I gave them my account number they said they didn't see it in the system so my head about to explode at this point I hung up so the representative called and magically he was able to change my date to june 29th which is today. Nooowww my cable/internet is still not on the time was 11am/1pm and guess why not? The technician said the representative had the wrong phone number in my order and did not put an apartment number with my address. This has got to be the poorest service I ever had in my whole entire life. Now I have to wait until friday to get it installed they should have came out when I called in my eyes because that is just ridiculous to have to go through all that drama to get cable and internet installed. I gave the man the correct number and the apartment number. Lord I just want cable! Can I get cable please?

I would have directed this locally, but I don't think there is anyone locally who can address my concerns, and I hope that someone reads this and directs it to the appropriate people.

I had been carrying a flip phone for years with service from Sprint, and that served me well. One of my friends was harassing me about my flip phone so I decided it was time to start looking for a smart phone. When I saw the offer from AT&T for a "free" iPhone6s I thought that this was the opportunity to get a smart phone. A couple of years ago I bundled my Directv with my AT&T account, that worked out very well. So I got the iPhone6s, the Uverse internet and home phone. Things started off well enough.

A technician came on the appointed hour and went through the installation, and as he left he said that someone would be out to permanently bury the cable that was running across the yard. In a few days, don't recall exactly when someone showed up and for whatever reason could not bury the cable as the cable was not long enough to reach the service point on the street. Another crew appeared and they could not install the cable either and another appointment was made for today June 22, 2016 for between 8 am and Noon. They have not shown up. I called tech support and they tried to contact the crew but was unable to contact them or give me an arrival time. Their solution was to give me their phone number if they didn't show, so I could track them down to find out when they were coming. Don't think that's my job. So I am waiting patiently for someone to contact me. So now I have lost a day when I could have been playing golf. That about covers my install problem.

When I was signing up for the U verse service there was a lot of conversation back and forth about what was included and the handling of the credits for the charges with my new cell phone. I was first concerned that my first message from AT&T was about my excess usage. I quickly shut off all the features on the phone which took me back to flip phone capability but apparently the usage continued to go up. I called for advice, but was told they did not have any details and to call after I had received a bill. A few days later I got a bill from Directv, I had not seen a bill from them for a couple of years. Apparently someone un-bundled my account in the process of making all the changes. I was then told to pay my Directv bill and they would straighten it on on the next billing cycle. The bill sent by Directv was for $137 but when I went on line to pay it was $121. So I don't know if I paid in full or not. I then received a notice in my e-mail that my AT&T bill would be $479.81 but when I called for an explanation they told me that since the bill had not yet been cut they could not provide me with any information.

To top all of this off and to punctuate the situation I had my iPhone6s for two days and dropped it and cracked the screen. It still works fine and I had a glass plate put over the screen. All and all this has not been a very pleasant experience. But it seems that AT&T support is so fractured that one hand does not know what the other is doing.

Right now I am extremely dissatisfied.

We signed up with at&t last nov. When a rep came into our home
and gave us a price of $122.14 monthly which sounded great to us.
We are senior citizens with a very, very low income and it was a
better price that we were paying to bright house. Since then
every month the billing is way out of sight and i have talked to
31 representatives and getting no where. I think billing doesn't
know what they are doing as we feel we are getting ripped off.
Our account is #[protected]. Please look in to our account and see
how many times i have called. Our billing is suppose to be $152.63
(more than your rep quoted us) plus taxes. Finally the bill came
to $175.66...Which we sent a check for $175.66 and today i got
a bill for $185.66...What goes with at&t...Very confusing
and very upsetting to two senior citizens. Would appreciate
a reply. We desperately need some explanation on these
billings... Please, please, please get back to us.
[protected]@aol.Com the lower the payment...The better for us.

Over 6 months ago (November 2015) I called for help with my answering services.

First of all, when we have a caller, when I answer the call, there is no sound for at least 5 seconds when finally there is a connection with the caller. If I am not home, the phone goes to voicemail, but the voicemail (which is recorded) does not play. So . . . the caller has no clue if there is a connection, if they have called the right number and whether or no a message should be left!

I have called AT&T more than 4 times and while some of the customer service reps have tried to be helpful, we have had no luck! It is so frustrating - this is not good customer service for AT&T - who would want this service? I am getting close to looking for another provider if I can't have this fixed soon.

I had DSL for years. Back in 2014 I was sent a letter that my DSL service was not going to provide the 1.5 speeds so they were changing my account to be a lower rate account. They did that and I paid about $30 a month for a yr then it went to $32 then to $34 then to $36 then to $41 when I called to change to a Uverse account which was $30 for the first year and no contract. Great, but my actual bill was going to be $37 because I was not allowed to get my own modem and had to pay $7 rental every month. Well I did some shopping and found a service that doubled my speed for the same price so I canceled my Uverse account after two weeks. Then I did a bill history and printed it out and it showed me not paying my bill for two months but I have the online and paper bill to the contrary. So, the next thing I know my Email no longer works and after being transferred to 5 different departments and on the phone for 45 min they wanted to transfer me again so I hung up. An hour later my email worked. That was the worst experience I have ever had with this company. Just no customer service and no speed for the money. Stay away.

AT&T took my deposit as a Credit Management Fee. This was $449. I originally spoke with Alicia who had worked in their customer service over 10 years and i confirmed this was a deposit. It was never confirmed to me it was a Credit Management Fee that was non-refundable. I spoke with her on 19th November 2014 at 1.03pm. I made notes at that time on a 12 mph contract with U300 and internet 45 mbps download 40 mbps and upload 6mbps. She said Uverse grantee the speeds. It cost $149 / month. I was on autopay with never a late payment from Nov 2014 - June 2016 (disconnection). They told me they took deposits from customers with poor or nor credit history (may 2016). I had just arrived in the US in Nov 2014 and had a social security number and credit score via Credit Karma of 680-700. I read of many customers experience the same issue with AT&T. As I earn't over $500k a year I think this is AT&T abusing a large monopoly, legally defrauding customers.

We have AT&T U-Verse as our internet supplier and over the past six months since I moved in to the apartment wireless service has been questionable and dropped out often. After a few disgruntled calls to AT&T we were finally able to get a technician to come and test our apartment/building, on Monday April 18. His name was Leonardo Vides. He felt it must have been the modem/router and proceeded to change it for a new one. He then left his card and the name of his supervisor, Raul Soto, stating that they could both be reached and would return to fix any further issues if we had them.

Sure enough, the problems became worse after the modem/router exchange than they had been before. We called and texted Leonardo and Raul both, leaving a number of messages. I spoke with Leonardo once and he promised his supervisor would send someone as he was not in our area. Nothing happened, and he didn't respond to a message again. Disgusted, we called AT&T customer service again (this is almost 2 weeks later), had to go through the whole protocol of running tests and diagnosis once more, because they could not simply send another technician. We were promised a call back by this person to run a final test and schedule a technician, but again, nothing happened.

Finally, I called in irate to lodge a formal complaint and demand a technician be sent asap. To my utter frustration, we had to go through the diagnostic protocol yet again, which took almost an hour! Finally this person was able to schedule another technician, but told me there was no way I could lodge a formal complaint, because AT&T had no protocol for this. Unbelievable! I completely believe it when I see hundreds of complaints against this company, they are absolutely corrupt and no-one is made accountable. Our modem/router was replaced again as the technician said it was probably faulty. So far, 2 days in, it's working just fine so I believe he was right. However, we are leaving this apartment later in the year and will not use AT&T at the next place, or ever again.

Way to run a company into the ground, AT&T.

I am very frustrated with the AT&T Uverse customer support. On Monday, April 25th, my internet service was cut off. I came to realize that I was month behind my bill, and the amount of total due was $390 something dollars. I was very shocked because, I was only supposed to pay for internet which was $62 a month. I called and the rep told me that my monthly payment is about $191 for internet and uverse tv. The problem is, I had switched from uverse to direct tv since last September 2015. I have not been using uverse tv and I don't even have the box for it. I have been paying $129 for uverse tv service for the last 7 months. The rep looked into my account, and they agreed that they did not turn off the uverse service. The first rep that I talked to said that she would take care of this and will put notes in my account regarding this issue. She promised to call me in two hours to let me know that I will get a refund for those months that I paid for. I didn't get a call. During my lunch time, I started a chat on line with the customer support. I had to tell this rep all over again the reason for my call. I again asked for a refund, this rep said that it will be taken care of. A couple of hours later, there I had a voicemail saying that she waived the amount that was past due. Well, that is not what I requested for them to do, I specifically told them to refund the money back to my bank account. After work, I started to chat with the support line, again I have to tell my issue all over again, there was no notes or anything in my account. I keep saying over and over again that I would like them to refund all those payments that was deducted from my bank account for the uverse service that I did not use. I have direct tv and I have been paying for this since September. The rep told me he has noted this on the account and will send this issue to some kind of team, I asked him to call me back the next day to tell me that the issue is resolved, He said I should call the support number again. He said he has done all he can do at his end, so obviously, these people are not trying to correct the issue. The next morning I called again, of course, I have to explain the issue all over again, they are all apologetic and sorry and feel bad, it's just really a script that they use everytime, it was the same. The support tech told me she removed the uverse from my account, funny, I thought that happened on my 3 contact with them yesterday. The lady on the phone said, she even gave me a $140 credit to my att account. I told them that I do not need the credit, I need for them to issue a refund. Again, she said that she is not the person to do this, and that she will have someone call me at 1 pm. I got off work at 5, there was not call. I again called so frustrating, again this guy refuse to transfer me to the supervisor or manager, told me that they are busy, when I am so furious already. They told me that they cannot issue a refund. He gave me the number to the Collections department, but I have to call tomorrow again because they are in the east coast and the office is already closed. This is such ###! AT&T sucks! They messed up with my billing, taking money from my bank everymonth, they clearly know it was their mistake and all they can tell me is they will give me credit. I will call the collections department tomorrow, will see what happens. When I checked my account online today, a payment of $191 is still due on April 30, obviously, they still did not fix my account and still did not remove the uverse tv. They suck!

I did request for uverse TV for my home on January 29th, 2016, after several attempt because of connection issue they were able to do the installation on February 18th 2016. After I receive service I wasn't happy with it at all. It was getting frozen every 2 min, I was surviving. I did call Uverse and request for cancel the service on March 23rd 2016 and paid $108 my monthly balance. After 5 or 6 days later when I was changing my TV HDMI, see we still have Uverse service. I call again on March 29th 2016 and ask the representative why I am still have service, she let me know it is schedule for disconnect for April 11, 2016. I did let her know as long I don't get charge, that's fine with me.
Now recently I call Uverse and they let me know I have $200 balance remaining. Is there any way we can solve this issue?
I did talk with several Uverse personal and request for solve this. I did let them know I will pay for 1 and 1/2 month, not for what I did not request for.

I received 2 $100 gift cards from ATT. The first one seemed to go alright, but the 2nd I used for only 3 times, and then charges were debited for 11:48pm on 4-4-16, twice . since then 2 places denied my card for the purchases I made about $12.00 at a restaurant on Apr. 20, 2016, and a grocery stores for about $35. I called in March and was told I had a balance of $52.97. Then the next time I used it was at the grocery store. I called on the 855 # to tell someone that my card was used FRAUDULENTLY,

My debit card # is [protected]. I really don't care about the money, but wanted you to know there was a problem on the Reward Cards.

On 4/12/16 an at&t person came out to run a cable in my yard. He did not follow the orange paint marks that a previous att technician had drawn for him to place the cable. He tresspered and ran the wire through my septic pipe drain fill and he damaged the pipes with heavy tractor and blade. Att said they would take care of the claim but when it got to att sedgwick claims they denied the claim. We are living with raw sewerage in the yard that is a health hazard. We cannot use water or toilet in the house because it comes up in the damaged pipes. The smell is so bad and is making us sick. The septic company did a damage estimate that i submitted to sedgwick claims. Nothing ids done about it and we are still left to suffer. The adjuster told me to go dig up the septic drainfill. I refuse to do this as we might get fever and very sick. Please get back with me right away as we are in a critical state here with a damaged drainfill.

After hearing at&t was offering unlimited wireless data for bundling with directv, I stupidly fell for the bait & switch and signed up for service with both. I was told it would cost $110 per month total for both services, which would appear on one bill.

Unfortunately, since signing up with both at&t and directv, i've experienced nothing but headaches, lies, and misrepresentations.

For starters, I was placed on a 15gb monthly data plan that cost $110 itself. The sales rep said not to worry - it'll be converted over by the first bill... Which it wasn't. I called in the middle of march to have everything corrected and was told to wait 1-2 billing cycles.

Another month goes by, and i'm still being charged $50 for directv and $110 for at&t. So I call again yesterday to find out i'm not on the unlimited plan and never was.

The rep laughs and says i'm being charged $110 then put me on the unlimited plan which she states is $89 (Completely disregarded my question of whether this could be backdated to what I was originally promised) and then transfers me to another department to have my bill combined. The department is closed.

Today I call in once again to have my account corrected to what it was originally supposed to be over a month ago, and am told i'm not eligible to combine the bills. I explain to the rep this is an illegal bait and switch, false advertising, and that at any point, either the in-store reps (I went into the store twice to speak to them in person) or the phone reps (I called in twice before) could have mentioned this, but nobody did and now i'm stuck in contracts that were misrepresented to me.

The rep says he has no recourse.

I now have 2-year contracts with two companies I absolutely hate for lying to me.

Avoid at&t and directv at all costs. They misrepresent the facts and this unlimited data with combined billing is a complete ripoff.

My tv is not working and has been acting up all week . I called and tried to trouble shoot the problem but we were not able to get it going the tech ray said he would send someone one monday and i told him i need some one tomorrow not monday he said well this is all i can do for you he was rude and used sarcasum and loud voice to over power his autority. I asked to speak to a manager and he send me to alex who also was somewhhat rude. We are going to lookfor another provider.

I WAS a U-verse customer, but needed a faster internet service. I was told my early cancellation fee would be waived due to the lack of a faster speed in my area. I called and cancelled, returned my equipment, and was told it wouldn't effect my home phone service. I lost my home phone for over a week! I called to have a regular landline installed and a week later they reinstalled unversed phone...not telling me I was being charged for internet services! I paid double internet for 2-3 months before I realized it, because I "HAD" combined billing. I again asked for a regular landline to be installed and had to wait almost two weeks for the completion of this process. Once I finally got the landline switched over, they unbundled my account! My cell phone was discounted to have unlimited data with it combined. I had to call again, finding out it was still NOT bundled, nor was my credit ever given. There has got to be a better process, consequences for their inconvenience, and a waste of my time!