The complaint has been investigated and
resolved to the customer's satisfactionResolved Att rewards for referrals — expired reward
resolved to the customer's satisfaction
I signed up for rewards for referrals with ATT. I referred a customer. My referral and I ordered his service on line. His service was turned on 2 days later. I have the nomination date, the registration date but no activation date. I need the activation date to receive my reward. Even though we know when the service was actually activated ATT did not notify me or put the activation date on the referral. When I called ATT inquiring about this, asking why the activation date was not showing they told me to wait 4-6weeks . It takes about that long to process they said. If I didn't receive anything by then that I should then call them back. Well, I received something alright, a message saying my referral has EXPIRED.
How can ATT not know know that the service has been connected? I mean they gave me a registration date(which means he has been given a phone number), so why was I not given an activation date?
I believe it is a scam and I have been ripped off. The person I talked to upon my first inquiry just passed the buck. I was given bogus information because she couldn't could not tell me why there was no activation date even though his service was already activated.
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