AT&T review: Outsourced reps accessing sensitive data without consent ( 34 comments)

I added one cell phone to my bundled package of home phone, internet access, satellite TV, and cell phones. When ATT added the extra cell phone, they UN bundled the mobile service and cannot seem to bundle it back again. I was on the phone with ATT for 90 minutes, talked to five people, was transferred again and again, and was finally disconnected. After 90 minutes nobody was on the line to fulfill the promises of "Yes, we can solve this ma'am." This change also disrupted my auto-bill pay, and they suspended my cell phone service.

Welcome to the NEW AT&T! You see, a lot of customers have or had bundles thru ole reliable Bellsouth that gave them a lot more discounts than anything that is available through the “new” AT&T today and as long as the customer doesn’t change anything on their package or services, they can keep the grandfathered plan. Through Bellsouth, even if a bundle was “accidentally” removed, it could somehow…miraculously be corrected or substituted. NOT ANYMORE BOYS AND GIRLS! Now, the minute you change anything, poof…your prior bundle and any of the perks in discounts it offered are GONE…GONE…GONE and cannot be put back. They are trying to get rid of these bundles at warp speed because the new bundles only offer discounts of $5 or less…total, when some of the old ones offered discounts up to $10 per bundle item in some cases.

They are also doing this with most of their old long distance plans that offered awesome per minute rates. They change the bundle…the old long distance plan is no longer available in the new bundle structure and again…the customer gets shafted paying more and there is absolutely no way to correct it. The rep plays stupid…the supervisors apologize profusely but still don’t fix it and AT&T…well, CHA CHING!

Don’t get me wrong…Bellsouth wasn’t much better…they were just smaller so they worried just a tiny bit more about their customer service, employees and competition. AT&T is one of the big guns, so…they definitely and 100% absolutely COULD CARE LESS!

Oh…and one more thing…please understand something, when you tell AT&T that you’re going to switch companies if they don’t fix the screw up they made, THEY DON’T CARE! The company that you “switch” to is renting the lines from AT&T, so whether you get the service from AT&T or the “competitor”, AT&T still makes money! CHA CHING!

AT&T rants and raves that they were ranted “#1 in customer satisfaction…” blah…blah…blah (where they get these stats…if you can find out…please let me know) and that they pride themselves on serving the customers needs and not their own, then let me ask you…if customer satisfaction is their main concern, then why when you call for JUST customer service, does that poor rep have to shove 10 different products down your throat? Why does a “customer service” rep that your trying to get to help you reduce your bill have ridiculous monthly quotas that they have to meet at 100% or more every month OR ELSE? Good questions…right!

Like I’ve said before…any information I give you here can easily be found with just a little research. This is FREE information I’m providing and if it helps anyone in the slightest…your welcome and GOOD LUCK!

First the disconnected my cell phone services in A august, I wanted an explanation since I had gone to the bank and got copies of the canceled check they cashed in August 2008. I was so angry..., they apologized and the next day reconnected services. It still ruined my whole entire day since I was moving that day and did not have services, your basic CRISIS. then i AM ON MY WAY TO SEE MY DOCTOR AND i WAS SUPPOSE TO BRING SOM FILES FROM ANOTHER DOCTOR i CALLED TO SEE IF THEY WERE READY, MY PHONE IS OUT OF SERVICE. This time they claimed I owe a payment for July. After my long intensive research at home I discovered I paid every single month and have records to prove with canceled checks. I decided at this point to switch providers. AT&T is incompetent, negligent, rude, they lack intelligence and knowledge on how to run the business or even which month is due, they don't have a clue. Is like having a bunch of immature young girls scouts running the show, totally CLUELESS. It is basically a joke, I rather go for smart/ professional customer service.

try collecting dsl rebate.not so good. I have been referred to seven different phone #s. N0ne work! Like the Guinnes commercial says, BRILLIANT!

Ever since I switched to at&t I have had nothing but problems with my phone service. Trying to get a hold of a real person is next to impossible! I've spent hours on hold and never talked to anyone. I would NOT recomend this service to anyone!

Hello my name is alicia and i have had rly bad service with AT&T me and my family are about to all swich to sprint i can not even exspress my anger.i can not get threw on the phone to no one includeing my husbands doctors for his ct scans i am so outranged !we have an emergency going on and are service is down i will surely let every one i kno about AT&T service!

I had ordered new dsl line for my business at my home, after connected computer, modem and phone jack, wasn't working, so called them to make an appointment for technician to come here and fix the problem, they told me that they will call me tomorrow by 2p.m since it was 11p.m, so I waited, but no phone call from them, so I called them and confirm the appointment on 29th between 8a.m to 12noon, but today(28th) the technician suddenly showed up, although it wasn't problem for me since I wanted get the dsl connection asap, after set up, I still had a problem, but the technician said he is here to fix the outside of dsl line, so he can't help, so I called up the att customer service number and now they are saying they can not find my dls number information so I need to call to [protected], which I called and told what happened, right after I told him (very unfriendly guy), he just transfer to other department (seems like he wasn't even checking my dsl number to get information, and he didn't say anything to me ether) and I have talked the other department that he transferred, and they transferred me again, now I am somehow connected to sales person and again I was transferred to 2nd tech support, so I told my problem (I have told my problem over 5 times at this point) and he said my order is canceled so I need to talk to billing department, he transferred to [protected] (billing department), at this point I was tired and frustrated, the lady who I talked was extremely rude to me on the billing department, and I think she didn't even fixed anything and suddenly (no word from her ether) transferred to 1st tech support, but my phone drop the connection so I called [protected] again, I told the customer support to my problem again, also informed my account was somehow canceled, and he checked for me and told me that my account wasn't cancel but there is some kind of problem, so he transferred to 2nd tech support and she (2nd tech support) told me that on technical date base side my account isn't cancel, but billing date base side my account is canceled (?), also I have tryed give all information to help her out (I am so tired to been making a mistake on my account), she seems be extremely annoyed about tried to help her out, after I tought everything is done, I again tried to go online, the internet isn't working, so I again called up 1st tech support and she told me I have to call tomorrow between 8a.m to 5p.m.

I have wasted my time lil less then 5hr with extremely rude at&t customer (billing) support.

When I call to At&t, more then 80% of the time I get bad, rude customer support, wonder how long do I have to talk tomorrow with these people.

At&t is the worst customer service I have ever had, (by the way imo, kaiser insurance, 1800contact, cox has great customer service)

Since I work for my self, I just can't believe how they can be rude to their customers, if I do this to my customers, Im out of business lol

AT&T Service Sucks and this is in plain English!.
Another company needs to come in and replace them; we need more choices as consumers in who we want service from, in Orlando Fl. the only company that we can get phone service from is AT & T, we don’t have a choice to change other companies are not in our “Area” Who decided this?... Why should we have to continue to deal with a company who does not take pride in delivering the best service?
We need more choices… Why keep a business in business is they are not doing their jobs, it’s us who pays their salaries; it’s us who keep them on top. Wake up Americans….

We have been trying to get AT&T to fix our phone line since June and to get our DSL service to operate even a week without going down and requiring us to reboot our entire network. AT&T customer service hangs up when we ask for someone higher. Promises to adjust a bill that never gets adjsuted. At this time we feel they should refund at least 50% of what we have paid because they have failed to provide service, generally for less than 48 hrs.
They tell you to write Dallas, but that will end up in the trash. Even if we change services, lines are actually owned by AT&T (formerly Bell South) and if they won't fix the problem the other company sure won't.

Everyone is writing reviews on all of these companies about poor customer service. Well I have another one to add. I ordered AT&T DSL along with basic local phone service back in January. They came out hooked it up and I was all excited to get home and use it. They left a note on my door that they needed access to my apartment before everything would work. I contact their support to schedule a time that they could come out and complete it. The technician notified me they did not need access to the apartment. I said alright and tried the DSL no luck. I went out and purchased a phone specifically to test my phone line after a few weeks of working. The line was dead. I called back they said everything looked fine and to check with my complex to make sure they didn't need to hook anything up. I verified this we the main office, but wasn't able to contact AT&T for a few weeks because I was out of town. I called back again and just told them I just wanted to cancel it. They said that is fine, but you owe us $160 between the modem that I purchased (which I was never able to use), the phone line hook up, (which was never hooked up), and the month that I had the service for(which was never hooked up). I asked them if they could verify on my record that I had never made any phone call or had any data transferred across the line. They did this, but said because I was in contact with the DSL support instead of the phone support that they would unable to refund any of my money, but that they could send a technician out for $90 more dollar. I was never notified by the DSL department that I should contact the phone department even after I discovered I had no dial tone. I was basically told that the DSL department does not have the right to tell me to contact the part of the company that handled the phone. They weren't authorized. I asked to speak with a supervisor as this make no sense to me and they said there was not one on duty. So basically I got the shaft on the money and never got to make a single call. I purchased an I-Phone today which I will be returning tomorrow and canceling any contract I have with anyone associated with AT&T.

I got my $50 rebate for the modem. Thanks AT&T! Now where is additional $150 that I was promised by your sales person for signing up for DSL Pro? Oh, wait...he was lying. It's only going to be $100 additional says the next sales rep. Oh, wait...I didn't see any more rebates online in my account so I called and was told I would have a $100 rebate added by a third rep. I went online and had a $100 credit--Yippie!...but wait...I'd have to sign up for two additional services. Thanks AT&T DSL Prom but I wouldn't get additional services from a company that LIES to me even if you paid me to have them. I will call again and again until I get AT LEAST WHAT IS PROMISED ON YOUR OWN WEBSITE. Folks, don't believe a word they tell you. Evidently their corporate policy is to lie to their customers. I am still waiting to hear from their "supervisor" so I can make a formal complaint for the lies I was told by the original sales person--that the only service AT&T offers is $35/mo. I will downgrade my service to the $25/mo and in 10 months I have my $100. Then I'll up grade and maybe get another "rebate"...Hah, hah, HAH! Thanks AT&T for living up to your reputation of poor customer service. You didn't disappoint!

I called At&t to inquire why my phone bill was practically double than normal and waited for a customer service representative for 40 minutes although when I finally connected with one he stated he had sat there for an hour without one call. Then he went on to explain he was new and maybe he wasn't routed many calls.

That's just what I wanted to hear.

When I explained my problem he stated my plan had been changed the previous month although I am the only one on this account and I have a password protected account.

When I decided this was just too much to believe, I really don't even need a home phone, he transferred me to retention and stated that was pretty much all he did all day was transfer calls to retention.

Who is running this company? I then sat on the phone again for 15 minutes and could not convince this person that I have had it...and wanted to disconnect. I have Verizon cell service that I am more than happy with...so finally he agreed to disconnect my phone but before I knew it he transferred me to the Uverse department and I had to start all over again.

I will never get these two hours of my life back...but at least I'm through with At&t.

I have been an AT&T customer for years. Everything generally is fine...UNTIL WE CHANGE OUR SERVICE IN ANY WAY. We recently got talked into switching over to U-Verse. What a nightmare. Nothing worked as it should have, we were lied to by multiple departments (or worse, they are just ignorant and don't know the answers, so they make them up) and the result, as is the usual case with trying to change services with AT&T, we were without telephone service for an extended period of time.

Flash forward to present day: We are moving. From the moment we made the decision, I was dreading transfering my phone service. I knew in advance that it would be a nightmare, and true to form, it has been. The issue is that I have a home office and I rely on my phone service for business. I cannot afford to have sub-par service and I can't afford to be without things like voice mail, caller ID, call forwarding, etc.

I was told that in order to maintain my original phone number, they would have to come out and transfer my U-verse lines to a standard jack-in telco line. Then, next week when we move, they will come out again, and transfer everything over to U-verse again. (Whatever.)

I TRIPLE-CHECKED with 3 different depts before I agreed to all this that I 1.) would not be without phone service, and 2.) when they made the switch to a normal jack line, that I would still have all the functionality of my service, i.e., voice mail, caller id, etc. "Oh yes, you will not have any down time other than when the tech is there making the switch." Again, 3 different dept heads assured me of this.

Sure enough, this morning comes and I am without phone service. Callers to my line did not get my voice mail, instead the phone just rang and rang. Great. Even the technician who came out said that AT&T is putting so much emphasis on U-verse and DSL, that they have forgotten about the heart and soul of what AT&T is about - TELEPHONE SERVICE. Forget the fact that they have customers that have paid their bills for 50 years and rely on their phones to be working, suddenly they are not a priority anymore. Sad.

I will never use AT&T again if I can help it - every single time I need something or service changed, IT NEVER GOES SMOOTHLY. EVER. No one wants to take responsibility or is accountable to anything...it's all about passing the buck to the next department. Unbelievable that this company is still in business.

Awwwwww...
To all T-mobile and metro PCS users,

My service in AT&T is so good, I can't take it all in by myself. I thought it's only right to share with you guys how well my 3G works everywhere I go, unlike T-mobile which is only outside and not inside buildings. Let's not even talk about metro and its internet. I think dial-up is faster than metro.
I love paying my bill online, and getting the bill by mail like a regular bill not by text.

Everywhere I go, I have service and it's GREAT! You guys should know this.
This is a complaint board. Yet this is not a complaint but a post that many will envy...

I have recently just bought a orange cloth and I covered my house in it, just know I know every time I get home I know I'm covered every corner inside my house with 3G!
So, when you see that commercial of 97% of the U.S covered by orange cloth, know that my house and most likely your house is too!

Have a good day everyone.

Sent by my iPhone with AT&T.

I have had trouble with the AT&T folks and customer service for years -- These forms are fruitless unless everyone unites to boycott AT&T. Their attitude towards the public and their customers is rude and condisending. They have no respect for anyone on the other end of a phone line and use their training aids for guidance on human interaction. Most are limited vocabulary and education. No matter who you talk with they have no last name and are the only person by that name in that office. You probably didn't know that they also keep notes on you conversation and can adlib or input who knows what in the notes so the next person can read and make a predetermination of your complaints. When I asked to have a copy of my records including the notes I was tols I would need to get an attorney. I will NEVER, NEVER, NEVER use AT&T again EVER !
Is there anyone out there that is for the consumer -------------------- ANYONE ! ?

I called into AT&T today to inquire about my Long Distance plan and charges, and Vincent McCoy (last name could be McCord), took my call.

After he made a comment about treating me as a valued customer and going through some disclaimer, he became very short with me and the tone of the call became negative. I asked him to help me understand why the cost of my long distance plan increased and he told me that it has never changed. I told him that it had and that I was online looking at my bill and I could see that it had. He stated again that it had not.

I asked him if he could pull up one of my past bills, and I would show him that it has changed. He told me he could only go back 90 days. He was so rude to me and was not interested in understanding my questions and concerns, so I just asked him if he could cancel my service or transfer me to someone who could.

He transferred me to Ms. Thomas in their retention dept, and she was very polite and helpful, and was able to explain to me why my Long Distance plan charges had increased. It only took her a few minutes looking into my bills and speaking with me to identify that the increase in LD plan charges occurred when I cancelled my DSL Internet service with AT&T.

It does make sense that the LD plan charges increased b/c I was no longer bundling my home phone and internet, but it would have been nice to know that my LD charges would increase from $4.00 to $19.00. No one ever told me that.

When I asked about speaking with Vincent's Manager, she was only able to give me an email address where I could send a complaint to, b/c there were no notes from Vincent on my account. I sent my complaint to 'consumer.appeals@att.com' and will see what happens.

I spent over an hour on Sunday July 25th trying to get the repair service for my elderly parents landline. After holding for over an hour I finally got a rep that informed that they couldn't come out to check the lines until Tuesday. My dad is 98 and mom is 78 and just had surgery 3 weeks ago. Not only is the land line not working neither is the DSL. Not only can you not reach anyone by phone but there is no way to contact the company by email to voice a complaint. I'm so angry. There is a cell phone in the house but when I called it yesterday to locate it, the phone was dead so guess what no phone in the house and I had to work today. This is a nightmare.

I purchased a Palm Pixi Plus from AT&T in June of 2010. I have had to have it replaced from their warranty department 4 times for the same problems. Touch screen freezing up, won't end a call, alarm not functioning, will not connect to a secured wi-fi system, and e-mails taking between 72 and 96 hours to alert me on the phone.
AT&T is now in the process of sending me the fourth phone, and with their warranty policy, it is good for 12 months from original date of purchase. When I get a refurbished phone, the warranty still goes back from the original purchase date. At the pace I am at, I will be going through a phone a month.
AT&T told me that since I am a new customer, I would be charged FULL price if I would like to get a different phone. I feel that this in unfair because of all the trouble I have had with the 3 other phones. If I was close to my 24 month upgrade time, then sure, charge me full price...but its not like I changed my mind and want a different phone. Then by all means...charge me full price for a person that changes their mind and no longer wants that phone.
I don't fit into that scenario. My phone doesn't work right...my first 3 phones don't work right. I don't think I am out of line by thinking that I shouldn't have to go through so many phones to figure out there is a problem with that phone.
What ever happened to "make the customer happy?" I guess that doesn't hold anything to companies that are on the same level as a city utility company.
My point being...don't sign up with AT&T. They don't have their customers care and loyalty in mind when they write your air-time contracts.

AT&T is such a huge company now they can do pretty much what they want when they want. They don't have to care about the little people who've paid for home phone service for 50 years. Customer loyalty means absolutely nothing at AT&T.

I have AT&T mobile service. I have had them for over three years. I am sometimes late on my payment. I just had my service disconnected for non-payment. My phone would not let me call them to pay but I received an automated message that gave me a phone number to call or use the express pay option. Of course I wanted to use the express pay option as I would have to stop somewhere to make a pay phone call or with someone who had phone service. I made the payment. It notified me to power my phone off and turn back on and it would be reactivated. 5 hours later it has still not beec connected. I went to my parents after three hours and talked to the customer service department. She tried to connect my phones. She showed the payment I made but their system would not let her re-connect the phone. Her suggestion was to wait a couple more hours. I told her is this wishful thinking. She said YES. Needless to say I am totally Pissed about the whole situtation. I spend over $350.00 a month on their service and YES I was late, but I paid the reconnection fee and expected them to do what they said they would do. Their customer service stinks, their automated way to contact people stinks and I am going to switch services to someone who cares. They obviously don't.

AT & T customer service rep in the phili are properly trained to meet the demands for wireless customer service supports of it's subscribers. I disagree with what you have said.At&T being outsourced in the philippines has a strict metrics with regards to quality assurance., hence it's trusted advisors(representatives)provides the best customer service experienced that they can have over the phone.and what is the difference of you providing your credit card info to att rep and other provider over the phone?

I feel you brother. We got our phone and DSL (joke) through AT&T. The phones worked after 3 weeks, worked for about a month then quit working. We called AT&T and they said the line was good it had to be our phone lines. Our DSL (joke) comes throught the phone lines and it works fine. After telling them that they said that they could send someone out for a mere 90 dollars to see if we had a problem with our lines. Our DSL is a huge joke, my old dial up was faster. We were told at the stor that we were in a zone that had great service and we would get DSL just as fast if not faster than Comcast. Plus we got direct TV through AT&T, they said we could get CBS, WRONG. No way No how are we getting CBS without going through our cable company. AT&T is full of liars and con artists.

I am a 15 year verteran of call center outsourcing. I have set up successful outsourcing relationships all over the world, Philippines included. I must say, as a consumer and call center expert, AT&T Customer Service in the Philippines is not the issue, its the service provider AT&T selected to use in the Philippines. In this case the company with the most US business from AT&T is TRG Customer Solutions based out of Jacksonville, FL. TRG, not AT&T, is a poorly run call center outsourcing organization that lacks basic call center fundementals like management of agents and performance improvements strategies. TRG doesnt care if your call experience is bad because the philosophy is simple...bring in the dollars first, worry about the customer second. AT&T is not off the hook though since they know, through monitoring of quality metrics, that TRG is a poor partner on the verge of a financial collapse and losing their own customers all the time. In summary, outsourcing is not bad, but picking the wrong partners to answer your calls is. Shame on you AT&T for worry more about the all mighty dollar your saving and the all mighty dollars your collecting. What about the all mighty customers that keep you in business. Oh thats right, we come in last place. My recommendation is simple, if you accounts with AT&T close them. There are too many other providers out there to stay with these deep pocket jerks who obviously do not care about who answers their calls and the overall customer experience. As for TRG, what can we say. Invest in your people, invest in your management, and for Gods sake please start understanding how business works. You prrovide the very best is customer service for your clients and they in turn stay with you. On a scale of 1-10 you rank about a 3 and all outsourced call centers in total probably collectively rank around 7. You have a long way to go and absolutely the wrong management to get you there.

AT&T sales rep appeared on our doorstep to sell us the U-Verse service bundle plan. He convinced us to switch to the plan for 30 day trial and if not satisfied to cancel. On 09/16/2011 we had an installation to the services performed. Then, for the next 6 days, we had over 7 different technicians trying to resolve the phone line, internet and TV service disruptions and lack of services. On Wednesday 09/21/2011 I finally called and cancelled and asked to be reverted back to the old working DSL line and phone services and have my TV hooked back up to DirectTV. I was promised a service date for 09/26/2011 all on the meantime, we had no services of all of the above from 09/16 and until 09/26. We returned the quipments as instructed on 09/23/2011. Today 09/28/2011, I received a bill from AT&T U-verse for $96.58. In addtion, I still also received my DSL and phone line bill too. Here we are, left alone to try to explain again over and over. I feel this is unfair, wrong and deceptive. On top of this, my other DSL- Phone service line is also charging us for the service that was desrupted during this time too. AT&T should correct this, why should we pay for goods never been delivered; why over-promise the service and fail. If you're planning a switch to AT&T U-Verse, think again and ask your neighbors and friends to make sure not to belive the AT&T sales rep when he/she says that you're in the green zone for U-Verse; we were proven to be in the end of that line afterwords and 11 days later without internet, TV or home hpone line AND expected to pay a bill for it!

AT&T service is so so bad. Cell phone service and U-verse. They offer me a 30 days trial on home cable and internet. Internet speed is way too slow even at their highest speed. Cable is fuzzy. I call to cancel my trial 2 weeks after the trial and they told me I have 10 days to return the equipments. I return the equipments 4 days later and call back to confirm that my account is cancelled.
And guess what, nothing was done. They keep transfer me to different department to just cancel my account. AT&T tactic is to get their box set up in all the homes, and screw anyone that don't follow up on their cancellation. They make it so hard to cancel the service. I should have listened to my wife.

I am having trouble with UVerse. I have ATT phone, computer cable and TV and my TV for Chanel 11 (Houston) cuts off and stays off half the time. I called in for service and a rude young man started telling me what to do to repair the service myself and I am an old woman, all kinds of health problems and hearing is one. I had to keep asking him what he said to do and he lost patience with me. When I asked him to send someone out who could fix it he told me he would have to charge me for a service call. When I pay the kind of money I pay ATT I do not feel I should have to pay again to get service. My hand controls do not work right half the time and I have been advised to change companies with all my services from ATT. I have been a customer of ATT since 1955 when I got my first phone. I just need help and since I live on a very tight budget, social security, I can not afford extra expenses. I do not wish to change companies but if my TV cable does not get fixed soon, Comcast, Verizon and Infinity here I come.

Very poor service...Never get a landline in Florida...My 88 year old mother does not like cell phones and has a hard time using one so she is stuck with a bad landline which AT&T charges her 46 dollars a month for that has nothing but static on the line...They have been out many times to so called fix it but it never lasts...The line needs to be replaced but they won't do that...AT&T is a bad company...I heard comcast bought out there internet service thank god for that because there internet also was bad...It never gave you the speed they promised...This is such a poor company know wonder they are doing so poorly...And never call support that is a joke one lady sounded like she was having sex when I was talking to her...Yeah real good company...

Phone service was out. Used my cell phone to call AT&T. Th CSR said a tech would be out within 24 hours. After 48 hours of no tech showing up, I called AT&T again, explained the problem, including the tech that didn't show up. She denied I ever called AT&T to report the problem. A neighbor two doors down told me she called AT&T (cell phone) to report her phone being out and like me, was told a tech would come out the next day. When no tech showed up, she again called AT&T. That CSR told her the same thing...that there was no record of her having called to report an outage. My neighbor told the CSR the exact day and time she called and the AT&T CSR called her a liar and hung up on her.

I have not used at&t since Comcast took over the area where my Condo is sitated. Today I received a statement that I have no Balance and a Credit for $2.08. No check was enclosed and every phone number listed is not in service. I donj`t understand what is happening here. IS THIS A SCAM?

For no less than the 30th time in 2 years, our AT&T TV, phone and internet are down! This time, the modem... they'll have one here by Saturday. The modem is new, but their promises are not. Always something with AT&T, but the end result is we pay for service we don't get.

Your customer service in phillippines are clueless people they have no clue in what they are doing and they care less.

Hello my name is karen warren the account is under my husband name alvin warren this is my account Number is [protected]. I spoke with someone in technical support cause I needed help with my internet service this young man that I spoke to said his name was jose he was very rood and unprofessional. He was actually playing on the phone with other employees and kept asking me to repeat my self sevral times.and he could tell I got fustrated and he was laughing in the back with other employees. And then I asked to speak to his supervisor. He got on the phone and the supervisor said his name was tony. Acullay it sounded like the same man. Thats why I am making a complaint to who ever can take care of this situation. Thank you karen warren. If you want to ask me any questions you can call me at [protected].

This company charged my bank account but never delivered the phone card to my email.

This morning (3/21/16 @ 8:24 am) on my way home from dropping off my children at school, I witnessed a driver of a AT&T Van driving very dangerously on Union Ave in San Jose. The driver speed up from behind me in the lane to the right, cut me off (in the left lane), then swerved back into the right lane again to cut off a car again in the left lane. He then drove through they yellow light at Camden Avenue! The license plate of this vehicle is: 8Y87659This employee need to be talked to about their unsafe driving!