AT&T — lies from at&t
OMG so I am totally getting the run around from AT&T about my refund status. I just got cellphone service with them on 7/14/08. I choose to get 2 Blackberry Pearls from them. The order total came to $175.18. They told me my phones would be here by 7/17/08. 7/17/07 arrives any I am really excited. The UPS guy calls me to get directions to my house and I tell him. No less than 10 minutes later he calls me back to inform me that AT&T has ordered them to stop shipment on the phones and that I need to call them asap. So I am kinda mad and really confused at this point. Keep in mind I bought and paid for these phones. So I call AT&T and get a rep. They connect me with their fraud department who informs me they had a problem with the address on the account and needed it confirmed that's why they stopped the order. I was like omg, you guys had no right stopping a set of phones that I bought and paid for with my bank account. They tell me they are sorry for it and said I had to order a whole new set of phones and replace the order again. I was like I am not gonna pay for these phones again. They said that's fine, however, then you must wait for these other phones to get back to our warehouse then we will send them back. I was like no way. They said ok sir then you have to order a new set of phones. So I asked them what about my first order? They inform me not to worry, that when the first order got back to their warehouse they would refund my bank account the original $175.18. So i was like ok place another order. So I payed another $175.18 and the order was shipped out. I got them the next day and activate dmy phones and everything looked to be going good. NOT! I get a email Monday saying the first order of phones was received back at the warehouse and that I can expect my refund with 5-7 days. 7 days passed and stil nothing. So i called them back and the told me no it usually takes 8-10 days. So I call them back after the 10th day and they tell me No sir it takes 10-14 days. At this point i am frustrated and demand to speak with a supervisor. They say ok please hold while I go get them. So I hold for like 10 secs and she disconnects me. I was really mad now. I called back and got another guy after like being 15 mins on hold. I demand to speak with his supervisor and he says ok let me go get him. He puts me on hold too and came back on like every 2 minutes to tell me wait a minute sir hes coming in just a sec. After the third time he back back on and put me on hold again he hung up on me. I was some kind of mad now. I call them back this time the persons transfers me to their manager. he acts really stupid and keeps avoiding my question of where in the world is my like $175.00 So i demand to speak with his boss, he tells me he will have to make a referral and he should call me back within the next 1-2 days. I was so mad at this point i decided to file a complaint with the BBB. I really didn't know what else to do at this point. this is the highest level of customer disrespect I have ever seen from a company before. i was with T-mobile and my contract was up with them. I should have stayed with them. AT&T got me with their commercials on the fewest dropped calls. Thats true... but at what price we got to pay for this? I want my money back and to be frank with you I only had them about 20 days and i have 10 more to decide if I will stay with them and get locked in at a 2 year contract. I think when I speak to them next time i tell them either help me and stop hanging up on me or I will cancel my service with you guys right now. What else really can I do at this point? What would you guys recommend?