The complaint has been investigated and
resolved to the customer's satisfactionResolved ATT Home Phone Service / ATT DSL Service — big mistake
resolved to the customer's satisfaction
To whom it may concern,
I changed to att home phone service a few months ago (Big mistake) I also subscribed to Att Dsl service At the same time, I was told at the time of Purchase that My Home phone bill and att services would be combined, About a month later My DSL service was suspended for non payment, I then called att dsl customer service to find out why. The customer service Person was very rude to me saying that if I had paid my bill that it wouldn't have happened, I was transfered to Billing after waiting online for 45 minutes The person that I spoke to told me that I needed to have a credit card on file in order for my service to be turned back on he assured me that it would not be charged at all , I explained to him that it was a debit card and rarely ever used so there is never any money on it ,he said that would be fine, it's just for security reasons Last friday (over a month later) night I was online when Low and behold my DSL shut down again, I just got off the phone with Customer service again, being transfered from one person to the next untill I was told that my debit card was declined when they tried to collect payment, They told me that they needed another credit card on file in order to turn my service back on, I explained to him what was told to me and told them that i wanted it all charged on one bill along with My home phone service, he told me that he could do that, he told me to hang on, i was holding for 30 minutes again only to be asked for the last 5 digits of the card on file, I explained to him that it was my husbands card and he is out of town, he started to get very rude saying that without those numbers he couldn't help me at all, Just a few minutes before then i gave him My name, address, phone number and social security number. Thats not enough to identify Myself?? I asked he said no, he told me that he was going to disconnect the call if i couldn't Give that set of numbers to him, I asked Him to allow me to speak to a supervisor about the situation, all he said was that it wouldn't help at all, I told him that as a Consumer i had a right to speak to one and he told me that he didnt care, he flat out refused to transfer me to a supervisor.