CB Telecommunications AT&T Complaints #2-21

AT&T review: Fiber burial

Redtide261 of US

Aug 21, 2026 6:48 pm UTC

Verified customer

Featured review

Our neighbors were getting AT&T fiber buried and we already had the same service. While burying our neighbors fiber, the technician cut our fiber line. AT&T sent a technician out to run a new line and then a second 'burial' technician would come out to bury our replacement line a couple weeks later

The burial technician came out on Aug 6th 2026, before the original scheduled date. Unfortunately, he didn't have the proper equipment to bury the line. He said he would schedule a person able to bury the line, but instead cancelled our ticket. After a couple weeks with no response, I called AT&T to see what happened to getting our line buried. Instead of reopening the incorrectly cancelled ticket, they claimed to only be capable of restarting the burial process from scratch. Now we're going to have a first level tech come out to do nothing and submit a ticket for the burial technician who likely won't have the proper equipment to bury the line and cancel the ticket so I get it start the process over again.

The customer service is useless and only repeated the same couple of lines over and over again. They refused to escalate the issue or reopen the ticket that was incorrectly cancelled.

Desired outcome: Burying the line so our fiber doesn't get cut again is the biggest fix. Also, fix their customer service to be able to actually resolve issues instead of being useless and repeatedly reading the same script.

Confidential Information Hidden: This section contains confidential information visible to verified AT&T representatives only. If you are affiliated with AT&T, please claim your business to access these details.

0 comments

Add a comment

AT&T - Carl blust 353

Resolved

AT&T - Uverse equipment returns 348

Resolved

Replied

AT&T - unauthorized bank charge 17

Resolved

AT&T - service 48

AT&T - billing rip-off 17

Resolved

AT&T - Rebate offer is a rip off! 171

AT&T - crooks 1

AT&T - Directv

AT&T - sending a replacement devices with expired warranty.

AT&T - at&t rewards 7

Resolved

View all AT&T reviews and complaints

AT&T Contacts

AT&T phone numbers

+1 (800) 288-2020

Click up if you have successfully reached AT&T by calling +1 (800) 288-2020 phone number 1 1 users reported that they have successfully reached AT&T by calling +1 (800) 288-2020 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (800) 288-2020 phone number 1 1 users reported that they have UNsuccessfully reached AT&T by calling +1 (800) 288-2020 phone number

Customer Service

+1 (888) 333-6651

Click up if you have successfully reached AT&T by calling +1 (888) 333-6651 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (888) 333-6651 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (888) 333-6651 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (888) 333-6651 phone number

Order New Wireless Service

+1 (877) 782-8870

Click up if you have successfully reached AT&T by calling +1 (877) 782-8870 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (877) 782-8870 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (877) 782-8870 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (877) 782-8870 phone number

Check Wireless Order Status

+1 (314) 925-6925

Click up if you have successfully reached AT&T by calling +1 (314) 925-6925 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (314) 925-6925 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (314) 925-6925 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (314) 925-6925 phone number

Support For Travel Abroad

+1 (800) 901-9878

Click up if you have successfully reached AT&T by calling +1 (800) 901-9878 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (800) 901-9878 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (800) 901-9878 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (800) 901-9878 phone number

AT&T PrepaidSM

+1 (844) 827-7057

Click up if you have successfully reached AT&T by calling +1 (844) 827-7057 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (844) 827-7057 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (844) 827-7057 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (844) 827-7057 phone number

Order New U-Verse TV Service

+1 (866) 861-6075

Click up if you have successfully reached AT&T by calling +1 (866) 861-6075 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (866) 861-6075 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (866) 861-6075 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (866) 861-6075 phone number

Order New Digital Phone Service

+1 (800) 331-0500

Click up if you have successfully reached AT&T by calling +1 (800) 331-0500 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (800) 331-0500 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (800) 331-0500 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (800) 331-0500 phone number

Wireless Customer Service

+1 (866) 294-3464

Click up if you have successfully reached AT&T by calling +1 (866) 294-3464 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (866) 294-3464 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (866) 294-3464 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (866) 294-3464 phone number

ConnecTech PaidTechnical Support

+1 (866) 435-3264

Click up if you have successfully reached AT&T by calling +1 (866) 435-3264 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (866) 435-3264 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (866) 435-3264 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (866) 435-3264 phone number

Dial-Up Billing & Payments

+1 (877) 990-0041

Click up if you have successfully reached AT&T by calling +1 (877) 990-0041 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (877) 990-0041 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (877) 990-0041 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (877) 990-0041 phone number

Order New Fixed Wireless Internet Service English

+1 (866) 975-0050

Click up if you have successfully reached AT&T by calling +1 (866) 975-0050 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (866) 975-0050 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (866) 975-0050 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (866) 975-0050 phone number

AT&T PREPAID Wireless Home Phone

+1 (855) 288-2727

Click up if you have successfully reached AT&T by calling +1 (855) 288-2727 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (855) 288-2727 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (855) 288-2727 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (855) 288-2727 phone number

Digital Life

+1 (410) 739-2095

Click up if you have successfully reached AT&T by calling +1 (410) 739-2095 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (410) 739-2095 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (410) 739-2095 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (410) 739-2095 phone number

Director Of Sales

+1 (469) 216-8520

Click up if you have successfully reached AT&T by calling +1 (469) 216-8520 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (469) 216-8520 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (469) 216-8520 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (469) 216-8520 phone number

More phone numbers

AT&T emails

attcustomercare@att.com

100%
Confidence score: 100%

Support

AT&T address

575 Morosgo Dr., NE Rm 14f67, Atlanta, Georgia, 30324-3300, United States

AT&T social media
Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Sep 06, 2026
View all AT&T contacts