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AT&T

AT&T review: Exceedingly poor customer service

C
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4:52 pm UTC
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It's almost impossible to reach an actual customer service rep these days I had to literally argue with AI for over fifteen minutes before it would forward the call to a live rep. That rep wasn't helpful at all. I finally ended up with a supervisor in the retention department. After over an hour with them on the phone at this point I had requested compensation for my wasted time, that of course went nowhere, keep in mind they paid for AI, the customer rep and supervisors time, but mine is considered worthless. Congress should simply break them up again as they are too big and cumbersome to properly deal with their customers these days.

Claimed loss: Time, not an immortal here, my time has value and ATT's broken AI and sorry excuse for customer service wasted my time

Desired outcome: Compensation for wasted time spent on phone with ATT customer service and written apology.

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