Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Telecommunications AT&T Complaints #2-21
AT&T

AT&T review: Exceedingly poor customer service

C
Author of the review
4:52 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

It's almost impossible to reach an actual customer service rep these days I had to literally argue with AI for over fifteen minutes before it would forward the call to a live rep. That rep wasn't helpful at all. I finally ended up with a supervisor in the retention department. After over an hour with them on the phone at this point I had requested compensation for my wasted time, that of course went nowhere, keep in mind they paid for AI, the customer rep and supervisors time, but mine is considered worthless. Congress should simply break them up again as they are too big and cumbersome to properly deal with their customers these days.

Claimed loss: Time, not an immortal here, my time has value and ATT's broken AI and sorry excuse for customer service wasted my time

Desired outcome: Compensation for wasted time spent on phone with ATT customer service and written apology.

Confidential Information Hidden: This section contains confidential information visible to verified AT&T representatives only. If you are affiliated with AT&T, please claim your business to access these details.

More
Send message
Copy link
Report
0 comments
Add a comment

More AT&T reviews & complaints

AT&T - Carl blust 353
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
AT&T - Uverse equipment returns 348
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
AT&T - unauthorized bank charge 17
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
AT&T - service 48
AT&T - billing rip-off 17
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
AT&T - Rebate offer is a rip off! 171
AT&T - crooks 1
AT&T - Directv
AT&T - sending a replacement devices with expired warranty.
AT&T - at&t rewards 7
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all AT&T reviews and complaints

  1. AT&T Contacts

  2. AT&T phone numbers
    +1 (800) 288-2020
    Click up if you have successfully reached AT&T by calling +1 (800) 288-2020 phone number 1 1 users reported that they have successfully reached AT&T by calling +1 (800) 288-2020 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (800) 288-2020 phone number 1 1 users reported that they have UNsuccessfully reached AT&T by calling +1 (800) 288-2020 phone number
    Customer Service
    +1 (888) 333-6651
    Click up if you have successfully reached AT&T by calling +1 (888) 333-6651 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (888) 333-6651 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (888) 333-6651 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (888) 333-6651 phone number
    Order New Wireless Service
    +1 (877) 782-8870
    Click up if you have successfully reached AT&T by calling +1 (877) 782-8870 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (877) 782-8870 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (877) 782-8870 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (877) 782-8870 phone number
    Check Wireless Order Status
    +1 (314) 925-6925
    Click up if you have successfully reached AT&T by calling +1 (314) 925-6925 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (314) 925-6925 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (314) 925-6925 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (314) 925-6925 phone number
    Support For Travel Abroad
    +1 (800) 901-9878
    Click up if you have successfully reached AT&T by calling +1 (800) 901-9878 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (800) 901-9878 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (800) 901-9878 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (800) 901-9878 phone number
    AT&T PrepaidSM
    +1 (844) 827-7057
    Click up if you have successfully reached AT&T by calling +1 (844) 827-7057 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (844) 827-7057 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (844) 827-7057 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (844) 827-7057 phone number
    Order New U-Verse TV Service
    +1 (866) 861-6075
    Click up if you have successfully reached AT&T by calling +1 (866) 861-6075 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (866) 861-6075 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (866) 861-6075 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (866) 861-6075 phone number
    Order New Digital Phone Service
    +1 (800) 331-0500
    Click up if you have successfully reached AT&T by calling +1 (800) 331-0500 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (800) 331-0500 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (800) 331-0500 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (800) 331-0500 phone number
    Wireless Customer Service
    +1 (866) 294-3464
    Click up if you have successfully reached AT&T by calling +1 (866) 294-3464 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (866) 294-3464 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (866) 294-3464 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (866) 294-3464 phone number
    ConnecTech PaidTechnical Support
    +1 (866) 435-3264
    Click up if you have successfully reached AT&T by calling +1 (866) 435-3264 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (866) 435-3264 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (866) 435-3264 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (866) 435-3264 phone number
    Dial-Up Billing & Payments
    +1 (877) 990-0041
    Click up if you have successfully reached AT&T by calling +1 (877) 990-0041 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (877) 990-0041 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (877) 990-0041 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (877) 990-0041 phone number
    Order New Fixed Wireless Internet Service English
    +1 (866) 975-0050
    Click up if you have successfully reached AT&T by calling +1 (866) 975-0050 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (866) 975-0050 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (866) 975-0050 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (866) 975-0050 phone number
    AT&T PREPAID Wireless Home Phone
    +1 (855) 288-2727
    Click up if you have successfully reached AT&T by calling +1 (855) 288-2727 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (855) 288-2727 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (855) 288-2727 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (855) 288-2727 phone number
    Digital Life
    +1 (410) 739-2095
    Click up if you have successfully reached AT&T by calling +1 (410) 739-2095 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (410) 739-2095 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (410) 739-2095 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (410) 739-2095 phone number
    Director Of Sales
    +1 (469) 216-8520
    Click up if you have successfully reached AT&T by calling +1 (469) 216-8520 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (469) 216-8520 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (469) 216-8520 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (469) 216-8520 phone number
    More phone numbers
  3. AT&T emails
  4. AT&T address
    575 Morosgo Dr., NE Rm 14f67, Atlanta, Georgia, 30324-3300, United States
  5. AT&T social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 24, 2026
  7. View all AT&T contacts
AT&T Category
AT&T is ranked 4 among 239 companies in the Telecommunications category
#02 Cisco Cisco #03 Slack Technologies Slack Technologies #04 AT&T AT&T #05 T-Mobile USA T-Mobile USA #06 Verizon Verizon

Most discussed AT&T complaints

credit card overcharge for services not rendered
6
(opinions to this review)
 Customer service
2
(opinions to this review)
 Wireless
1
(opinions to this review)
AT&T Alternatives
Cell C 2112 reviews Rogers Communications 472 reviews T-Mobile USA 765 reviews Verizon 1283 reviews Koodo Mobile 126 reviews