AT&T

Date of Incident: Today (4/27/2019) Time (12:15-12:20)
Store Location: 117 S 69th ST, Upper Darby
Associate Name was not provided but the young lady was werang a light gray shirt
Desirable resolution: Better customer Service

Descrisption of Incident: My Iphone XS was frozen on the homescreen which may the phone inaccessible. I was unable to make calls and/or recieve messages. I visted the store listed above looking for any type of resolution; however, she told me that I would need to visit the Apple Store and make an appointment with them.

I went home to google the nearest Apple Store to me; when I found some intstructions online on "How to Force Restart Iphone XS", followed the instructions and now my phone is working like a charm.