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AT & Tproduct bundle

1
S Jan 24, 2020 Review updated:

After our agreement with AT & T expired my wife to obtain a new agreement since we received a billing that was $80 higher that what we were originally paying. An agreement was reached for an amount that was $10 higher than our former agreement and we agreed to pay it ongoing. The following month (January) the amount billed was not changed. We then called in to speak with AT & T customer service and was told there was no agreement and they could not check recordings to see if one had been reached. We asked for a manager in the retention department and discovered that the retention department of Direct television had made the deal and not AT & T. This is ludicrous, why were we transferred to the Direct television retention department when we called AT & T? Due to inability to obtain a reasonable offer for ongoing services we have cancelled our service and signed with another carrier. We refuse to pay anything above the price we negotiated $128 plus tax for the final billing, since this is due to error on the part of AT & T, not us the customers. Account #[protected]/email [protected]@att.net and contact

Responses

  • Mi
    MidnightRain38 Jan 25, 2020

    well directv is owned by at&t but still weird but not unusual for them..i left att&t cell phone service long ago cause they was rip offs and then when at&t bought out directv they would not work with me after being with them for 10 years so dropped them went to different cable company..directv was good before then.

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