The complaint has been investigated and
resolved to the customer's satisfactionResolved Asurion Wireless Insurance — failure to provide refund/fraudulent business practice
resolved to the customer's satisfaction
I lost my phone in a taxi when I called the company, I was told they would look for the phone but chances ofrecovery of an item left in the back of a cab were slim. After the first day convinced I would not recover the phone I filed a claim with Asurion for the replacement of the phone. As for the claims process all went well and I was charged the $50 deductible for the replacement. I was informed by email that my replacement phone would arrive the next day. Several hours later the taxi service found and returned my original phone. I called Asurion and reported that my phone was recovered. I was told that I should refuse delivery of the new phone and that when it was recieved back at their facility they would reverse the charges to my credit card. The phone arrived at their facility the next day. Six days after they signed for the phone no refund. I called and was told that for some reason the refund process had been placed on hold. I was told that the refund would be approved and to expect reversal of the charges in 2 weeks. They had already had the phone for a week and could not explian either the initial hold or why it would take two weeks to generate a refund. A supervisor told me that they told everyone that but to expect the refund in 5 days. It was suggested that I call back the next day for a "transaction number". I called and was given a transaction number but the refused to provide any contacts for tracking or confirming the transaction. I was told the 5 day wait was due to my bank processing the refund. I called my bank they told me this was not the case and that the transaction number was meaningless. I called verizon and the very pleasant people there called asurion twice while I held, They were unable to resolve the issue. I have researched Asurion online and found what appear to be thousands of complaints of fraudulent business practices, including three class action lawsuits over the past decade. The BBB in Nashville has recorded 300 complaints about the company.
I will not be robbed by corporate bandits. Any others with similar complaints willing to discuss a class action suit?
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