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Hagerty Insurance Agency
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1.4 11 Reviews

How responsive is Hagerty Insurance Agency's customer service?

1 Resolved
10 Unresolved
Very poor 🤒
We don't know much about how Hagerty Insurance Agency handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Hagerty Insurance Agency and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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5:28 am EST
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Hagerty Insurance Agency - Unbelievably bad classic car service.

There is much I could write but I am tired of writing the same true story. My classic Porsche was destroyed in a shop that turned out to a scam shop. It took me two years to even get then car seized by court order. I had/have overwhelming evidence, (the destroyed car). I thought Hagerty was a good company. Well they have changed, not even owned by Hagerty...

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12:19 pm EDT
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Hagerty Insurance Agency Hagerty insurance

Nice service rep but didnt solve my problem. Hagerty convinced me to up the Value of my car for $5. I agreed and they never sent me a bill, never asked me how I wanted to pay for the $5 never askde me [censored]. They assumed they could bill me for it useing an old account number from 7 years ago. I closed that account. Send me a bill or invoice via email or letter carrier and I will pay my bill, instead they charged me $30 and forced me to pay. I AM GOING TO CANCEL with Hagerty and go to Edmonds, much better and they dont rip[ you off. STAY AWAY from HAGERTY < THEY ARE A RIP OFF

Desired outcome: Give me my $25 bvack, Make it so billing gives you a bill not just assume they can go into an account from several years ago and just bill that account. BILL ME and I pay.

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Hagerty Insurance Agency Tow truck disaster

On 8/01/22 at 1:PM, I called hagerty and arranged for a tow for my 1971 corvette for 8/04/22, at 8:30AM. The agent assured me the truck was scheduled for 8:30AM.

8/04/22, 9:45AM, I called hagerty that my tow truck was over an hour late. The agent called MILLER TOWING and was advised the truck would be at my house around 10:00AM.

10:15AM. hagerty sends me a text advising that miller towing just told hagerty that they "ARE NOT COMING."

10:20AM. hagerty sends another text stating and new company - A&R Tire Service, will be responding soon.

10:24AM. The owner of A&R Tire Service calls me and advises that his driver and tow truck will be at my house in 30 minutes.

11:05PM. the tow truck from A&R Tire Service pulls into my drive way. 2 1/2 HOURS LATE.

11:59PM, My car is delivered to the repair shop - 3 HOURS LATE! THE SHOP HAS CHARGED ME $300 ($100 AN HOUR) MY CAR WAS NOT DELIVERED TO THEIR SHOP AS AGREED TO.

ADDITIONALLY, BECAUSE OF THIS TOWING FIASCO, I ALSO MISSED AN APPOINTMENT TO HAVE A FRONT END ALIGNMENT ON MY 1969 MUSTANG. I NOW MUST WAIT ANOTHER 3 WEEKS FOR ANOTHER APPOINTMENT OPENING

I WANT HAGERTY TO REIMBURSE ME FOR THE $300. I HAVE PAID MY HAGERTY INSURANCE BILL OF $660, ON TIME, EVERY TIME, FOR FOUR YEARS. I MEET ALL THE DEMANDS PLACED ON ME BY HAGERTY, AND I NOW EXPECT THEM TO MEET THE SERVICES THEY HAVE PROMISED AND I HAVE PAID FOR. IT IS NOT MY FAULT HAGERTY USES AN INFERIOR, UNDEPENDABLE COMPANY LIKE MILLER TOWING, THAT IS THEIR DECISION, NOT MINE.

ON A MORE POSITIVE NOTE: I SUGGEST HAGERTY DROP MILLER TOWING AND INSTEAD USE A&R TIRE SERVICE. THIS COMPANY IS COURTEOUS AND PROMPT. THEIR TOW TRUCK DRIVER WAS VERY CAREFUL AND DID AN EXCELLENT JOB OF LOADING, TOWING AND UNLOADING MY PRIZED CORVETTE. THEIR EQUIPMENT WAS BRAND NEW. THEY ARE AN EXCELLENT COMPANY.

Desired outcome: I WANT REIMBURSED FOR THE $300 LOSS I HAVE HAD TO PAY AS A RESULT OF THIS DISASTROUS TOWING MESS

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Is Hagerty Insurance Agency legit?

Our verdict: Complaints Board's thorough examination reveals Hagerty Insurance Agency as a legitimate entity with notable strengths. Despite a 9% resolution rate on customer complaints, which invites a closer look, Hagerty Insurance Agency stands out for its commitment to quality and security. Clients considering Hagerty Insurance Agency should delve into its customer service record to gauge compatibility with their expectations.

Hagerty Insurance Agency earns 91% level of Trustworthiness

Perfect Trust Endorsement: Hagerty Insurance Agency achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Hagerty Insurance Agency. The company provides a physical address, 11 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Hagerty Insurance Agency has claimed the domain name for hagerty.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Hagerty.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Hagerty.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

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Several positive reviews for Hagerty Insurance Agency have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Hagerty Insurance Agency and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Hagerty Insurance Agency has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 9% of 11 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
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2:45 pm EDT

Hagerty Insurance Agency Insurance refund

We had our insurance agent cancel our policy on 12/4/21 as we sold the truck. We waited...contacted insurance agent to check on it, with more delays. Now it is October 2021 and we still haven't received a refund from previously paid insurance. Hagerty has documentation that the insurance was indeed canceled on said date. Agent is checking on it! I've about had enough, what are my options? Covid is not an excuse for everything!

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Hagerty Insurance Agency Classic car insurance

have had classic car insurance with hagerty for over 21 years. In all that time I have filed two claims, ironically for roughly the same issue. 10 years ago had an electrical fire in my TR6, Hagerty handled minus the deductible, no questions. 3 months ago I had similar issue with my 1971 Porsche 911, submitted claim, repair shop determined front wiring harness needed to be replaced. Hagerty sent adjuster, he took pictures and I tried for several months to get straight answer from my claims agent Chris. I explained my confusion since Hagerty handled same issue 10 years ago, Chris response was "well I guess you got one over on us". Claim # is MK21060498, I just received a certified letter from Hagerty advising claim denied. Guys 21 years and not even a phone call to say sorry we just cant pay this time. Totally unprofessional, I am also sure Chris has a supervisor yet no call from him either. This above all is an insurance mkt that caters to folks who care alot about their cars and expect customer service to be a step above, I am so disappointed. I am currently getting quotes from other companies. Hagerty you totally missed the ball on this one, shame on you, robb gwaltney

Desired outcome: a simple phone call would have made the difference

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lackofservice
kimberly, US
Oct 14, 2021 5:04 pm EDT

tried to contact ANYONE at hagerty all i got was their phone recorded music. they have my money but i have no one at their company to do business with. This means i cannot even cancell my policy. They have taken my money and ran.

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11:24 pm EST
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Hagerty Insurance Agency Client harassment, threaten, extortion to drop a valid claim?!

I just found out I am one of many victims of this horrible company!
I was insuring 1 classic car and 6 classic motorcycles with Hagerty Insurance. Our car was stolen. We reported it to police on the spot and next day to Hagerty Insurance. We left several messages but no one at Hagerty Insurance would call us back! Had to get their manager involved (That even took 3 attempts to get his attention) and finally the adjuster called and took our recorded statement over the phone. Then it took her approximately 15 days just to get us a claim acknowledgment letter! Then they sent a so called "Investigator" to our home for a second recorded statement! We welcomed him in our home, served him coffee, fully cooperated and gave him all the answers based on or understanding. Next day, he called my disabled husband and started harassing, threatening and extorting him to drop the claim! We became very upset and reported him to Hagerty's manager (which most probably is part of their dirty scam) and opened a complaint with department of insurance. Now, they started playing games and giving us even more hard time (Naturally). It's been about 60 days now and nothing. They say "were investigating! We have cases that are 8 months old! Bla Bla Bla"! Not sure they are investigating my calls to my mother or trying to nail me on paying my hair dresser for her services! This is a joke.
We have been sharing this horrible experience with our friends, family, car club members, lawyers... Everyone is discussed by this companies business practice and the way they treat people.
We have been advised and decided to practice our 1st amendment rights to the fullest extent and we encourage everyone to do the same. Enough is enough.

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3:58 pm EST

Hagerty Insurance Agency Non payment of valid claim

I have paid my premiums on time for 5 years for 8-10 collector car. When was struck by a reckless driver( he got 5 tickets & lost his license) I contacted Hagerty, now almost 2 months later they are refusing to pay my claim, even though Mercedes Benz has given me a estimate to repair ( possible frame damage so it may cost more). Hagerty sent an unqualified & doped up rep to look at my car, he was soo high he could not stand straight nor do his job! Hagerty is not a good company or even poor they took my money and now are reusing to pay the policy. I will strongly discourage any car collector from buying a worthless policy form Hagerty.

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Update by chrisinocala
Dec 01, 2016 4:00 pm EST

pic of damage

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Hagerty Insurance Agency There was problem with the form and they wanted another payment

Awful company. I have contacted the representative from Hagerty Insurance. I spent couple of hours on phone with them and we filled necessary documents, so I hoped to get details of my insurance on the next day. However, I got the phone call, and the rep announced that there were problems with forms. They couldn’t provide insurance and I needed to pay again if I wanted to repeat the procedure. Terrible.

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Hagerty Insurance Agency buy back on wrecked truck

I was called by the bank that financed my 1959 Chevrolet Apache and said that I would need to pay close to 1, 600.00 to have the title released to settle on my truck after the accident I had March 18th of this year. My truck was totaled after your appraiser decided it was not repairable and when I received the estimates there were things on there that didn't need repaired but was on there showing losses. I was also told that for me to buy it back would cost 3, 400.00 because of a bid that was given so I needed to pay that to keep my truck. I have been told by numerous people that the salvage costs shouldn't be anymore then what it would take to take it to a junk yard and dispose of it as scrap metal, which is now close to 250 dollars a ton. I'm contacting the Insurance board and making a case that this is an attempt to keep my truck and that is why the price was set so high. I am also going to contact a lawyer and ask what my options are. The truck can be fixed, it never should have been totaled and will prove that by getting an independent appraisal from someone other then who works for your company.

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Hagerty Insurance Agency Car Accident

I just want you to read what I have been dealing with and how this insurnace company is giving me the run around and trying to give me parts that aer alot cheaper than what was on there & on top of that, there great customer service rep, Kristy Helmreich and they wonder why people get lawyers these days, because you haev to deal with this, They are trying to pay 1/2 of what the estimate is for. tehy are a rip off company.

From: Kristy Helmreich [mailto:[protected]@HAGERTY.com]
Sent: Thursday, March 07, 2013 3:09 PM
To: Allison Gooch
Subject: RE: GOOCH ESTIMATE

Please send me your letter of representation from your attorney. Thank you.

Kristy Helmreich >> Claims Adjuster >> Hagerty
P: [protected] x8497 F: [protected] E: [protected]@hagerty.com

WWW.HAGERTY.COM | 141 RIVER'S EDGE DR., SUITE 200, TRAVERSE CITY, MI 49684

From: Allison Gooch [mailto:[protected]@emercury.com]
Sent: Thursday, March 07, 2013 3:49 PM
To: Kristy Helmreich
Subject: RE: GOOCH ESTIMATE

This is the estimate that I received. It has now been 2 weeks and JUST now getting my truck looked out and now the estimator is stating they are not covering $2500.00 of damages that were done. It took a week to get a rent car because no one returned our phone call for over a week. This has been the worst experience I have ever dealt with. When we finally talked to someone after a week, we advised her that 2 people were hurt.
So why don’t you compare my estimates verses the one that you hired, there is a huge difference.
I have all the dates documented on when we got a call back to how long it took for you to get an adjuster out and again it has been 2 weeks and my truck has not been touched. If this is what you call good service, you are wrong.

You might want to go on this web-site as I will be adding my opinion as well to the Insurance board & BBB.
/link removed/

Allison Gooch
Underwriting Consultant
Mercury Financial Group, A LifeMark Partner
1445 Ross Avenue, Suite 4600
Dallas, TX 75202
214.445.3739
877.842.1212
Fax: 214.210.5998
www.emercury.com

From: Kristy Helmreich [mailto:[protected]@HAGERTY.com]
Sent: Thursday, March 07, 2013 2:39 PM
To: Allison Gooch
Subject: RE: GOOCH ESTIMATE

Hello Mrs. Gooch,
The appraiser estimate is just a preliminary. It is not the final word. I just got a copy of it this afternoon and was able to look it over. We always work with the shop on agreed pricing. I am sorry you feel you were getting the run around, but I have been here for you the whole time, if you had or have any questions.
We were not aware of your injury but I will be happy to send that over so your medical claim can get started with our underwriting company, One Beacon.
I can pay you based on the appraisal report today and work with the shop on supplements, and we can send out a second check later if needed, after we work with the shop. If this is not okay for you, you always have the option to work with your own carrier and they can subrogate with us.
Please let me know if you want me to get started today with paying you based on the appraisal amount of $5355.15.

Thank you and have a good day!

Kristy Helmreich >> Claims Adjuster >> Hagerty
P: [protected] x8497 F: [protected] E: [protected]@hagerty.com

WWW.HAGERTY.COM | 141 RIVER'S EDGE DR., SUITE 200, TRAVERSE CITY, MI 49684

From: Allison Gooch [mailto:[protected]@emercury.com]
Sent: Thursday, March 07, 2013 3:19 PM
To: Kristy Helmreich
Subject: FW: GOOCH ESTIMATE
Importance: High

I need Hagerty’s address.

Allison Gooch
Underwriting Consultant
Mercury Financial Group, A LifeMark Partner
1445 Ross Avenue, Suite 4600
Dallas, TX 75202
214.445.3739
877.842.1212
Fax: 214.210.5998
www.emercury.com

From: Allison Gooch
Sent: Thursday, March 07, 2013 1:30 PM
To: '[protected]@stewartclaims.com'
Subject: FW: GOOCH ESTIMATE
Importance: High

THIS IS UNACCEPTABLE!
You can tell Haggerty Insurance, I am TIRED of the run around. I am turning this company into the Insurance Board & BBB right now. I have contacted an Attorney, as much damage as was done to the truck and I get this estimate back. I was also in the truck, I have had 2 back surgeries and I just went to the Dr. last week as I have been in pain. So I was not going to go this route. So now they are trying to not pay for the truck, they are going to now pay for attorney bills & medical bills. I see a Surgeon next week for the accident.
***Please give me Haggerty’s address.

Allison Gooch
Underwriting Consultant
Mercury Financial Group, A LifeMark Partner
1445 Ross Avenue, Suite 4600
Dallas, TX 75202
214.445.3739
877.842.1212
Fax: 214.210.5998
www.emercury.com

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Hagerty Insurance Agency Misrepresentation at it's Worst!

I recently contacted this company about car insurance on 2 Camaros, a 1986 Camaro Z28 and a 1989 Camaro IROC Z28. I was upfront from the beginning as I always try to be. I disclosed with pictures the 2 vehicles and their condition. The 86 is about 90% done and the 89 lacks mainly paint and the seats to be replaced. The 89 has wheels w/ new tires that need to go on it but didn't want to put them on yet until the rest is done. The people I spoke with from Hagerty's agency among others, a Susan and a Susan O had no problem with this! I was told the company needs pictures of all 4 sides of the vehicles with doors, hood and the hatch both open and closed, and I provided that also the company needed the necessary paperwork to bind the coverage. I also made the payment of $375.00 as instructed which later was upgraded to $425.00 needed as there were some additional items I decided to take Insurance on. The charge has not made my account yet, Hagerty said they wouldn't but stay tuned! I don't trust anything they say!
Thinking everything was fine, I started preparing for my venture on my days off as part of the Critical Care Response team with Johns Hopkins here in Baltimore. I then got a call on my voicemail to call these people involving updates that they needed, I complied to find out they needed the equipment in a locked 4 sided shelter which their ad asks I believe if it is outside, in a 3 sided Pole building, with or without doors, locks, etc. I recently had ordered a prefab building 12x24x16 with doors, windows, walls, etc. Well, they said to send pictures of that as well and again, I complied. A short while ago, I received another call asking for me to call them back yet again! which I was then told that they wanted to wait until I'm further along with the rebuild process. Keep in mind I had already did the one 86 White Camaro {Pictures Available At Request) all but minor cosmetics and paint, about 90% which we in the Custom Car and Body & Fender business call this type of restore project. Neither car is customized mechanically, mostly Tinsel and Glitter. As for the 89 Camaro! It lacks basically Paint, a dent fixed on the drivers side, The right bumper and badging which I also have already to go on it. {as somebody before me put a RS Bumper on it. For those who don't know! an RS model usually comes equipped with a 2.8L 6cyl engine and an {S} as the 8th digit of the VIN, this one in fact is an {E} Seats, and tires and wheels which I have waiting on it, I could see these peoples concern if I tried to insure these vehicles for some unfair amount of money, the truth is I requested a Guaranteed Value of $ 5, 000.00 per vehicle when the book values checked several nights ago were approximately $3720 for the White 86 Z28 and $ 5320.00 for the 89 IROC.
OK, all this said! here's why I think these folks should not have a business and I think anybody who reads this should agree! Customer Service and Satisfaction is what anybody making a purchase wants in today's world. After dealing with the constant changes that I as a Consumer, Professional Body, Paint, and Automotive Mechanic of some 30+ years, a professional Truck Driver for 21 1/2 years with 12 of those years owning a successful company with well over 2, 000, 000 miles in 49 states, Canada, and Mexico under my belt with a clean CDL Record among other qualifications had to endure, in order to get this insurance, I can't help but wonder what hoops and hurdles would I have to go through if I ever had a claim? I don't mean to make things sound like I'm bragging, I'm not trying to at all I'm simply letting others know I didn't accomplish these things easily in fact it was very hard but, I learned at a very young age if nothing else about true quality in people and product. The Classic Car Hobby is bigger than it's ever been! For those that have their cars and other specialty vehicles with these and other people and those who are considering them, do yourself a favor and go somewhere else if only for piece of mind, these people are not to be trusted with anything let alone beautiful automobiles that got that way through your hard work and Lot's of hard earned money! For those that might be interested, I presently am in the commission of getting into this hobby more and more by transporting these same kinds of vehicles all over the country, going to every show I can find, and getting to know everything I can about this hobby or business if you will. Good Luck and Stay Safe! Sure Hope To See You Out There! Thanks for Listening! Michael J. (Jerry) Neighoff

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lackofservice
kimberly, US
Oct 14, 2021 5:09 pm EDT

Surprised you could even get ahold from them at all.

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Mmm25
, US
May 24, 2017 1:02 am EDT

There are Classic car insurance companies that don't place a low limit on the milage you can drive a year. They also don't provide a "guaranteed agreed value" policy. If you have one of these I would read the fine print as what coverage you are paying for is likely not the amount you will get in the event of a claim if the current market value is less than what you have it insured for. You have a plain "agreed value" policy that is the type you want to get as it doesn't come with a fight at the time of claim. These types of policies also come maintenance though as well, as they require an occasional market update with a signed appraisal on each car, that can't be fought against in the event of a claim. This means that you figure out the value of the car before coverage is written, and keep it updated so it is accurate. This way you pay a fair amount for the right amount of coverage all along, and shouldn't have any surprises when it comes time for a claim if the need arises.

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Bernie Galhoff
, US
May 05, 2016 9:24 am EDT

I sold my 69 Corvette in March this year. I am also going true a divorce with the worst gold digger wife. I told them that the car is not in my possession anymore. They deny my refund because my divorce is not final. They have the worst policy of all insurances I dealt with. I am going with a different Insurance next time. Stay away from Hagerty.

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ASE Doc
Aurora, US
Jun 24, 2013 4:06 pm EDT

I feel great empathy for those who have made the above complaints. One thing to keep in mind however. The owner of the 78 TransAm and the owner of the vintage Cadillac certainly have options as many companies cover these early classics, but the owner of the 86 and 89 F-bodies is actually in the same spot as I am. My current insurer will not cover my 87 IROC Z28 as a collectable. The car is currently insured as a stock 1987 IROC. If it were stolen or severely damaged, I would receive around 5-6, 000, which is book value. This is a car I have owned since 1998. In 1999, I put the car in the shop and completely overhauled it, installing a 420hp engine, complete new suspension, custom transmission, new wiring and electronics. All totalling $27, 500 in parts alone. I am an ASE Master auto technician and I performed all the work myself with meticulous detail. Having this car covered for book value only is a huge risk for me. I feel nervous even taking it out of the garage. Hagerty is the only company who seems to insure vehicles of this vintage as collectable vehicles. So, what choice is there?

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Mmm25
, US
May 23, 2018 12:38 am EDT
Replying to comment of ASE Doc

There are 3 options. American National ( AKA CHROME), Hagerty, and Grundy...Hagerty and Grundy are not insurance companies, but rather really large insurance agencies that insure these types of cars. The policies are actually unwritten by another company, except in the case of American National (AKA CHROME). The companies all have their features, but American National write their own policies, and you have to turn in an appraisal with the application. The difference there is that you are insured for that appraisal amount rather than book value, so the claim amount is agreed upon before you even enter into the contract with them, and you won't have to deal with someone other company in a claim, so you lose that moving part. Call a local agent to go over it. Every state has different laws, so you need to talk to a local agent that knows the laws in your state.

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Trans Am
Burbank, US
Jan 24, 2013 9:14 pm EST

Hagerty it is worst. I insured my 1978 Trans Am with them, they approve for me to send my car out of state to be restored. The car will be at the restorers shop for a year till done they knew that.
They started charging me a policy for a $ 25.000.00 car, I pay them for 1.1/2 years religiously and on time.
The shop that I send the car went out of business and sold my car to some one in another state.I file a claim with Hagerty, they took approximately 4 months to investigate as to what happened to my car, I send all the contracts, receipts, wire funds bank statements and the police report.
I just received a letter stating that they will not pay the claim because, they say the guy was a crook and a scam.
Here is the problem, how do some one know that the garage, body shop, smog test center or a motor re-builder will go out of business?none of us collectors will know and the insurance companies always find a little paragraph in the policy no to pay the claim, I believe take one crook and a scammer to know one, and that's what is going on with Hagerty. Please Please, if you have a Hagerty Policy look very carefully at the Definitions and the EXCLUSIONS, they are calling it trick or scheme. So let see: you give your car to a dealer to sell it for you, he call you to bring the title to him to register the car to the new Buyer, he sold your car and took of with you money, you are insured(you think) according to Hagerty you have no claim. Hagerty is the worst insurance I have ever experienced for over 30 years that I am collecting cars. PLEASE BE AWARE OF HAGERTY THEY WILL FIND A WAY NOT TO PAY YOU, THEY ARE PART OF ESSENTIAL INSURANCE. I will take them to court, my attorney is drafting the complain.More to follow.

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Caddy57
Whitby, CA
Oct 25, 2012 3:56 pm EDT

I purchased a policy from Haggerty for my 57 Cadillac. 8 days ago an elderly driver drove down the side of my Caddy and I have been getting the run around from Haggerty and their Canadian representatives ever since. They have not sent out an adjuster, do not return calls the same day (MAYBE the next day after you leave several messages) and haven't even opened an official claim yet! As soon as this nightmare claim is over I will be immediately switching insurers and requesting, or suing for, a refund. Haggerty has the worst customer service I have ever experienced.

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