The complaint has been investigated and
resolved to the customer's satisfactionResolved Asurion — they said that I never returned the damaged phone
resolved to the customer's satisfaction
I had to deal with these people much more than I ever wanted to. First of all the replacement phone that they sent me did not hold a charge. After getting another phone to replace this one, the same thing. Cell phone did not hold a charge. The last phone that they sent to me still doesn't work as well as my original. Yesterday, they sent a notice ("FINAL Notice") to tell me that they never received one of the phones that I mailed back to them. Now they are asking for a $55 charge. I wonder how many people have been ripped off by this company?