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Working for asurion sucks... Btwn them and our actual supervisors no one really knows what they are doing... I am sooo looking for another job because the policies suck... They don't want you to tell the customers anything... Well I will tell all
You have 60 days to file a claim from the day the damage or loss occurs; if damaged and it's been more than 60 days and u r still using the phone you can always lie because the agents have to put in the date you tell them. You don't even actually have to file the claim all you really have to do is create and open it if you can't pay the deductible right then that is ok because the claim remains open for up to 6 months (With verizon anyway but I think it's the same for all the carriers) they never want us to tell the customers that that. They grade our calls on this 5 point scale and apparently you have to hit a certain score of at least 4.5 with every call... They take off for absolutely ridiculous things. I am so glad I have an interview coming up for a receptionist position. This company wants you to jump through too many damn hoops for what? $9-$10 an hour without a raise for a year? Well with the company I got hired with anyway... I sick of this f*cking company I hate asurion I hate this job I will still keep insurance on my phone no doubt but I will no longer be working for this piece of # company damn I hope someone from asurion reads my blog... Please do I really need you to confront me about it so I can go off on you. The company's policies suck apparently all of my calls are not good enough... Despite the fact that I actually give a damn about my customers and I take time to help them they always seem to pull up a bad call when a customer is cursing me or something like that... They are always taking off for something stupid damn I will miss my benefits but for this money I refuse to kiss # sorry I can't be bought
not to mention some of the stupid ### customers that call...HELLO IT'S INSURANCE THERE IS ALWAYS A DEDUCTIBLE DUH...i mean come on people think damn
The complaint has been investigated and resolved to the customer’s satisfaction.
![American Home Shield [AHS] reviews, listed as Asurion](/images/business/48-48/105586/american-home-shield.png){kind=small}
Agreed that management has no idea what they are doing. Not to mention the rampant favouritism and discrimination. Management has shown no concern for the well-being of their employees and each year, roughly a dozen people go on leave of absence or quit due to stress. They claim to provide 24/7 technical support for Costco Concierge and yet, most of the time they are understaffed or there is no one at all. I hear that the plans sold on Amazon are also a scam, they change the price just as you put it in your cart.
Work at Home agents are treated awful. The company makes a fortune yet they don't pay you right and take PTO from you for no reason. Quality Dept sucks...they never give bonuses they promise. THE GREEDY TOP DOGS WOULD MAKE ALOT MORE MONEY IF THEY TREATED EMPLOYEES DECENT. NO point in hard work, it isn't appreciated.
The company is ridiculous. Upper management argue with each other during meetings. No one gets along. They expect you to drive blood out of a stone. Oh, and no one knows what the hell they are doing. One day it is this then the next it is that. They have senior directors who are so incompetent it is truly unbelievable. They tell you one thing then do another. They don't produce anything except grief. They are trying this new idea and think people will want to call in to talk to them about how to use their devices. Uh, it's called the internet where you can get any manual every created. This company won't be around long unless they start producing an actual product and get a clue about people. Most of their managers act like children and shouldn't even work in fast food. They are a joke.
Please see the letter I have sent to your partner company Asurion. I hope that you will reconsider continuing to allow such an incompetent group of people represent you. I am quite literally at the point when I am ready to cancel my Verizon service because I NEVER want to have to deal with these people again. IF I actually receive my phone on Monday, I will have been without a phone for 5 days. This is completely unacceptable. - Thank you,
I have never received worse customer service. The initial service was not bad, I received a replacement phone the day after filing a claim… great job…. EXCEPT for the fact that the replacement phone was defective! After spending and hour on the phone with a Sr. Tech at Verizon trying to get the phone to work I called your customer “care” center.
The woman who answered my call was extremely rude. She continually interrupted me while I was trying to explain my situation to her. When I asked to speak with her supervisor she said “sure, I can transfer you, but she’s just going to tell you the exact thing I’m telling you” is such a disrespectful manner!
The supervisor was no more helpful. I was told by the supervisor that she could not send my phone for Saturday delivery! So now, because of your company’s inability to send me a working phone in the first place, I have to go all weekend without a telephone?
Finally, when she put the claim for a second phone into the system she said “oh, look at that, I CAN have it delivered on Saturday!”
How does a “supervisor” not know this?
When I received the automated email with the UPS tracking number I of course tracked the shipment.
When the package hadn’t even been pick-up at your facility by late afternoon, I called your company again. I was told that “the UPS website doesn’t update automatically” and that the package had been picked-up!
I could hardly believe that I was actually being LIED TO! But, the girl telling me this simply refused to do anything but keep repeating this lie!
Imagine my anger when I woke up this morning and tracked the package again simply to find out that the package that your supervisor PROMISED me I would receive TODAY, was only picked up from your facility TODAY!
The only thing that your “Customer Service” people are actually good at is saying the words “I apologize”.
I expect you to refund the cost of my deductible immediately. I would request an apology for being put through this extremely frustrating situation… but I’ve had more than my fill of apologies from members of your company.
I will be sending Verizon a copy of this email so that they are aware of the type of people they are doing business with. I’ve been a Verizon customer for over 20 years and I am very aware of the fact that you are not treating their customers in a way that will be acceptable to them.
As another Asurion employee I just want to say wow! Dude, come on, the job isn't that bad. Sure like any other job things can get frustrating and annoying, but considering we sit on our ### for 8 hours a day and talk on the phone, it's not that bad. There are far worse jobs to be had, it's not like we do any actual hard work. It's not that hard to get a good score on a call, we all have calls where it doesn't turn out as good as we'd hoped, but if you take the time to actually hit all your points, then you're set.
I don't know who you are, and I don't want to know, but I do wish you luck in your job search since you are very unhappy with working for Asurion.