Had an appointment Monday for an extraction. They attempted to extract after all the numbing. Broke a tool in my mouth while attempting to pull. Couldn’t get it pulled out. They stitched it up and said I need an oral surgeon. Appointment was at 12 by 1230, I was out, x-rayed and they told me to leave and come back at 2 to schedule my oral surgeon. Found that strange they didn’t want me to just wait, or take care of me as I just got out of the chair, little unprofessional. I come back at 2 to schedule appointment. Later on that same day I start receiving calls from a Toronto number and then a text message from Dr. Kim asking how I was doing. Also strange, should be calling me from office. Proceed to Tuesday morning @ 730 I started receiving calls from Aspen Dental but I am a business owner and constant working in loud areas, figured they would leave a message or it was just a reminder. After 14 missed calls and no actual message, I got to speak with someone. They were calling me to inform me someone got cut or injured during my procedure and there was blood. Crazy to me that I wasn’t informed or they didn’t know within the hour and half that I was gone and came back ?!? Do they not wash their hands afterwards? Seems like unsafe practices if you didn’t know for hours and after you’ve had multiple patients.
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