Aspen Dental review: Two crowns that aspen dental installed were the wrong size, wrong shape, and wrong color

On 3-9-22 I went in for my first appointment to complain about throbbing pain in the tooth that sits directly beside the front tooth. After x-rays they said I needed a root canal for the tooth I was complaining about and a root canal for the canine tooth right next to that tooth.

On 3-16-22 I went in for the two root canals.

On 4-4-22 I went in for core buildups and pins. They also installed the temporary crowns.

On 5-9-22 I went in to have the permanent crowns installed.

It took one week to get back in for the root canals which wasn’t too bad.

It took almost 3 weeks before they got me in for the core buildups plus temporary crowns.

Then it took 4 weeks before they received the permanent crows in the mail, then one more week before they could install the crowns.

This took a total of 2 months for two root canals and two permanent crowns to be completed.

Then after they installed these poor looking crowns. I said they needed replaced and they agreed. They said they would call me to set up an appointment however they never did. I called after a few weeks of waiting and asked for an appointment and they set me up with one. During this appointment I asked for a refund and dentist Kapilikisha said okay and sent me to the business office. The lady in the office said I would be refunded the amount I paid for the crowns and would refund my dental insurance the amount they paid against the service. It has now been 5 weeks and I have yet to see any refunds.

I am here to give you the accounts of what I witnessed as a patient at the Aspen dental in Branson Missouri and it hasn’t been pleasant. They rarely answer their phones, and if they do they will ask for your callback number so they can return your call. I rarely received a call back from this company. Most of the time when I called it would go to a voicemail for me to leave a message. These messages were never returned or they would call back hours later.

Furthermore the billing system is a little on the shady side. Be sure to keep track of what you paid plus what your insurance has paid. They will send you a invoice that shows you owe them money but in fact the amount that is owed is the insurance companies portion that has not reached aspens accounting department. So if you pay this amount then you may have overpaid on your account and have fun getting that money back.

Do not trust this Aspen dental in Branson Missouri. However it’s your money so I guess you can throw your money and time around any way you want.

I will not take my business to any Aspen dental offices again even though each office is individually owned and may be very trustworthy.

Take a look at the pictures and see the overall appearance of these crowns. Compare aspens temporary crowns compared to their permanent crowns. The temporary crowns look more like my original teeth. How could there be that much difference between the two sets of crowns. They done moldings of my teeth, so what happened? Would you want your dentist to do this kind of work in your mouth?

If Aspen dental in Branson offers me to come back in so they can fix their mistake. There is no way I could trust them after all of this. Give me a refund Aspen! If they do make this right and complete the refunds, I will come back and edit this review.

Furthermore a few weeks ago I submitted a complaint through the Better Business Bureau. Aspen responded to the complaint saying that they wanted to resolve the issue through me and not through BBB. I rejected aspens response saying that communication through Aspen has been non existent throughout my experience I have had with them and would like to resolve the matter going through BBB. Aspen has had several days to respond to my response but they have failed to do so. So now BBB has closed the case as unresolved. There you go people, just another reason not to use them.

Although this is in regards to Scott’s dental care at Aspen, This post was completed by a friend who used notes that were taken by Scott after each visit or after contacting them or attempted contacting them through a phone call.