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Aspen Dental

Aspen Dental review: Repayment for work not done and poor customer service

M
Author of the review
9:28 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more

I chipped a tooth a few months back. I'd been having problems getting in to see my regular dentist, so I made an appointment with Aspen. I walked in with a chipped tooth and ended up in the business office with a $6k treatment plan. They wanted to pull my whole upper plate and get me a full set of dentures. Then the dentist rushed me into the business office without a chance to discuss options.

I was approved for $2k with their 3rd party financer. They sent me an email March 26/27th about my first payment April 7th. I called them to cancel, they told me I have to call Aspen. The receptionist transferred me to the business manager, and I told her I wanted it canceled. I filled out the form to transfer my records to my og dentist to get a second opinion, which I told aspen. April 7th the payment came out and I called aspen again, this was when she was busy and i was told she would call me back. she never called. I emailed the financing company, and they replied saying Aspen never called. Then I get an abscess in my lower jaw. Aspen didn't give two [censored]s about treating that. They also never sent the records to my original dental office. Yesterday they took another payment out. I make another call to Aspen that wasn't returned. Aspen accepted a payment for work they haven't started and won't be doing.

Desired outcome: I either want the financing canceled and compensated the sum of the two payments, or I want the $2000 to give to my original dentist for the work I need done and keep making the payments.

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