Aspen Dental review: Plan contract

Ted Bleckstein.
As I was searching for Aspen Dental corporate office, to complain, I found your law suit. So, I wanted to email and see where I stand. 

I had them make me a replacement upper denture 5 years ago and made 3 trips back to have it fitted.  May 2019 I was back at  different Aspen office, here in San Antonio. I received a plan to remove 13 lower teeth, have a temp denture for 6 months then they would make the permanent denture. 

Not agreeing with the price I went over the plan with a fine tooth comb then took it back and questioned errors I had found.  After doing this the price was lowered +/- $2, 000.  I agreed and paid in full $2177.00. 

After having the denture from May - August I determined it was miserable so I went with DIA Dental to have 4 on 1 implants, thank goodness they do free financing. 
I went to Aspen and asked for a refund, of the permanent denture, since I will not be having that made. It took 2 days and 4 phone calls to hear (I had purchased a grouped plan therefore there is no refund due to me) They KNEW I was wanting implants but the cost was keeping me from it so why would they not tell me I was purchasing a plan and if I decide to change it I would lose money?  

PS. The staff was always friendly.
Respectfully,
Pamela Davis