Menu
Aspen Dental Customer Service Phone, Email, Contacts

Aspen Dental
reviews & complaints

www.aspendental.com
www.aspendental.com

Learn how the rating is calculated

1.5 1644 Reviews

Aspen Dental Complaints Summary

210 Resolved
1416 Unresolved
Our verdict: With Aspen Dental's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Aspen Dental has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Aspen Dental. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Aspen Dental reviews & complaints 1644

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
2 reviews
1
16 reviews
Sort by:

Newest Aspen Dental reviews & complaints

ComplaintsBoard
T
3:10 pm EDT

Aspen Dental removal of teeth and dentures

I went kn for a quote to remove the few teeth on the top that needed to be removed and get a full set. The guys was very convincing and "concerned" said he would "help me smile again". He didn't do anything. It was a little pregnant woman who tore my mouth up! Recovering from child birth was less painful. Still have yet to receive my perm and it's been over a year. I've drove the 1 hour drive for 5 wax try ins and still aren't even close to fitting. I never could wear the bottom partials. Now I have a bill care credit for $3, 000. I've tried to explain to them that I have progressive rheumatoid arthritis that's gotten so bad I will literally be gone and won't need them. Aspen was insanely rude and not helpful at allll. I have 2 teenagers who lost their dad in a motorcycle accident now I had to tell them I've put my illness off so long im in organ failure. Aspen pretty much shrugged and said "oh well". To say I'm upset with the entire experience is the understatement of the century.

Read full review of Aspen Dental
Hide full review
ComplaintsBoard
D
12:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Aspen Dental all

I had broken a tooth on 6/27/18 and my dentist pulled it. Some of it broke off and was still in my gums. He gave me a referral and I called your office to make a consultation appointment. It was made for 7/9/18 in your Auburn office which is a 40 minute drive. After waiting an hour I was told the surgeon was not in and I couldn't be seen. So I called and made another appointment for 8/16/18. Still in a lot of pain and on antibiotics I arrived early as told. And after an hour I was told the surgeon was in a scheduled surgery and they didn't know how long it would be. So now I'm still in a lot of pain and they can't get me in for a consultation until mid September. I don't find it at all amusing and it's very unprofessional to do this to someone. This office is in complete disarray and has serious scheduling issues. Now I'm forced to try and find an oral surgeon elsewhere. It's been two months with no progress and lots of waisted time and money on my part.

Read full review of Aspen Dental and 1 comment
Hide full review
1 comment
Add a comment
BoycottAspen
BoycottAspen
, US
Sep 03, 2018 5:50 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am so sorry for your pain, but this is yet another Aspen Dental horror story.
If you want someone to talk to please contact www.boycottaspendental.com
We at B.A.D. are here for our fellow Aspen Dental Victims. Best Regards.

ComplaintsBoard
K
9:03 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Aspen Dental denture

I had a mini implants lower denture procedure done at aspen dental (biggest mistake of my life) at a cost of $5000, they implanted 4 mini implants and had to wait 6 months for the implants to take before I could use the permanent denture, it was never comfortable in my mouth, after attempting a few adjustments the denture was never even in my mouth, one side was lower than the other side and it was rocking all the time. They came up with a lot of excuses why it's like that but never tried to solve the problem, and on top of that a few weeks ago while I was out of state on business for a few months, one of the implants came out in my asleep and lucky it didn't choke me. after getting back to Florida I made an appointment and faced with rudeness and unprofessional behavior because I was complaining about my situation.
Their solution was to charge me more money on my own upper teeth before making another denture for the lower jaw which I wasted $5000. This operation is a joke and it's all about how much money they can get you for, all their dentists are inexperienced and blame each other for not doing the job right, all I can say is save your money and anguish and go to a reputable dentist.

Read full review of Aspen Dental
Hide full review
ComplaintsBoard
H
8:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Aspen Dental deep cleaning

I went to aspen today thinking I may have a cavity, ( obviously before I read any reviews on the place unfortunately) I was told I have one small cavity somewhere completely different from where I thought it was and that I needed a "deep cleaning " I was told my cavity couldn't be filled until I had this cleaning done . They charged me 1100 dollars for a 45 minute cleaning with no Novocain . And proceeded to tell me that I would need to pay another 400 for my small filling to prevent a root canal! I was shocked that they could charge so much for such shoddy work! I explained that I was a single mother and couldn't afford the 3500 dollar treatment that they originally put for treatment plan. They took off some antibiotic they wanted me on and got the treatment plan down to 1384.00, and then proceed to get me some credit card called dental first . They then told me that if I didn't have the cleaning done that same day I may end up needing 1000s more worth of work done . So I let them do the deep cleaning thinking it would take a few hours at minimum and they they may only be able to do half my mouth the first day along with some novacane for the pain associated with the procedure. 45 minutes later and absolutely zero pain they say I'm done and charge me 940.80 . Then they tell me I need to go back within the week to get my filling done which would be another 368.00 in order for the dental credit card I just applied for to cover any of it. I told them I didn't want them doing my filling and they said I still had to come back in next Monday to sign some other papers or that I would have a Non payment on the whole treatment plan. I think this is extremely unethical and very shady all the way around . I want to file this complaint to try and recoup some of the 1384.00 that I know owe for absolutely nothing as far as I can tell! I feel so scammed ! I was also "given" toothpaste and mouthwash that isn't even supposed to be used on teeth and gums that are supposedly diseased and told to use it for my periodontal disease without being told there was a 60.00 charge for it! I am very disappointed in how unethical this practice is.

Heather Cornish

Read full review of Aspen Dental and 1 comment
Hide full review
1 comment
Add a comment
BoycottAspen
BoycottAspen
, US
Sep 03, 2018 5:52 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am so sorry for your pain, but this is yet another Aspen Dental horror story.
If you want someone to talk to please contact www.boycottaspendental.com
We at B.A.D. are here for our fellow Aspen Dental Victims. Best Regards.

ComplaintsBoard
G
4:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Aspen Dental - I am complaining about a letter I received from aspen dental after 2 months of returning there ill fitting dentures

I have a complaint against Aspen Dental, Between my husband and my self we have spent thousands of dollars @ the Oxford Alabama office. I had teeth pulled in Jan 30th of 2017 and was told my bottom teeth were still good, but they hurt me all of the time. I finally had my bottom teeth pulled Aug, 30th and after that I had to have oral surgery done several...

Read full review of Aspen Dental and 7 comments
ComplaintsBoard
J
2:22 pm EDT

Aspen Dental reimbursement

I took my daughter to Aspen because she had a bad toothache and needed emergency services. She was referred by her dental insurance that they were in network. When we got there we were told that her insurance wasn't effective and she had to pay out of pocket 1037.00 for 2 extractions. It was the weekend and instead of waiting for Monday I decided to pay the costs because she was in excruciating pain. She was finally able to get ahold of the manager after she called her dental insurance and was advised that her insurance was valid. The manager reluctantly took her insurance information and proceeded to file the claim. I was told once it processed and paid I would receive my refund. Well weeks went by and never heard anything so after numerous calls they finally released 412.00 out of the 1037 I paid. The problem is the insurance allotted amount was 512 and my daughter's patient responsibility was 139.00 so I'm still owed 400 something back and I keep getting the run around. I had no problem paying up front and now I'm being taking advantage of and being blown off this is not how you do business.

Read full review of Aspen Dental
Update by Jlawrence 84
Aug 13, 2018 2:32 pm EDT

Previous typo the insurance allowance was 412.80

Hide full review
ComplaintsBoard
M
11:46 am EDT

Aspen Dental dentures

They have the best staff all soooooo very nice and helpful compared to my 3 year experience going to affordable dentures I wish I had gone here first they cost a tad bit more but omg soooo worth it im really happy with their services I def recommend this location! Awesome staff!
Well I must come back and edit this review I have been back will b 4 times now for these dentures the teeth just keep popping out not even eating anything they just falling out this is now the worst experience ever then they want me walk around without a front tooth for days as opposed to getting me an appt right away this is extremely embarrassing to be just talking and your tooth pop out OMG! If they don't give me a completely new pair I'm sueing for all the back and fourth across town driving every two or 3 weeks a tooth pops out. So now they black ball me from all Aspen centers due to me being upset over this issues so people beware if aspen makes multiple mistakes and u ask for a new pair of dentures they black ball u so if u on fixed income and this all u can afford I feel sorry for you. I can see saying I can't go to their office but all that's abserd. The Best experiences turn into the worst and I get the punishment.
Marketplace, Goodletsville office

Read full review of Aspen Dental
Hide full review
ComplaintsBoard
B
2:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Aspen Dental aspen dental office

Aspen dental is the worst in the world I went to Aspen dental in March of 2017 I explained to them I wanted my smile back meaning I wanted dental implants they pulled all my upper teeth out and put in denture which I hate can't smile can't eat my mouth is in pain always I can't get any more work to correct the problem because my insurance said I have to wait five years I don't have the money to pay for anything that I want to get done the doctor that was supposed to be doing the work on my mouth didn't do her name is Dr Cox's she had some 80 year old man do the job I kept calling and telling them my mouth hurts please fix it they would just trim them and give them back so I told I don't want to deal with you guys anymore your not doing your job I even talk to the district manager Jeff christison he told he would refund me my money but he didn't and when I would call him he would not awnser his phone and the office of Aspen dental the reception they would leave a message for him still not return call and the manager in the office Brookfield office was horrible to talk to about anything she never called me back either I call her the reception put me on hold come back to the phone and say oh she just left which I thought wow don't lie to me about her leaving that quick I want them to pay for what they did to me please

Read full review of Aspen Dental and 2 comments
Hide full review
2 comments
Add a comment
BoycottAspen
BoycottAspen
, US
Sep 03, 2018 5:54 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am so sorry for your pain, but this is yet another Aspen Dental horror story.
If you want someone to talk to please contact www.boycottaspendental.com
We at B.A.D. are here for our fellow Aspen Dental Victims. Best Regards.

G
G
GrandmaJulieAnn
, US
Jun 26, 2023 2:54 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

The same thing happened to me!

ComplaintsBoard
L
7:52 pm EDT

Aspen Dental collection insurance issue

I went to aspen dental for the free exam and for some odd reason i have 101 dollars in collections and i don't understand why beings i had insurance at the time. So im confused as to why my account is into collections and on my credit report. I want this solved because there should be no reason it should show up on my credit report so i would like a answer

Read full review of Aspen Dental
View 0 more photos
Hide full review
ComplaintsBoard
G
2:31 pm EDT

Aspen Dental reimbursement

I paid $1, 200 for a dental procedure, in cash, 8 weeks ago. After Aspen Cancelled the appointment I decided to go elsewhere.. (best choice I have ever made) After several failed attempts to mail me a check, as recently as yesterday 8/8/18, to which their "over-night" attempt failed again... (I don't believe them) Now, after a very unpleasant exchange with an office employee from the Washington Square, Portland Oregon, office, I will be filling paperwork with several agencies today and beyond. I'm not just seeking the original amount. Nice work, ASPEN...

Read full review of Aspen Dental
Hide full review
ComplaintsBoard
B
9:27 am EDT

Aspen Dental charged for unnecessary bridge removal

9/21/17
accepted treatment plan $8, 368.00
insurance discounts -4, 329
insurance benefit -1, 249
patient $2, 792.05

After $3, 600 out of pocket, ASPEN now wants additional $2, 800 out of pocket for an unnecessary replacement of a bridge. I was to believe this was in orginial treatment
plan. A front tooth was chipped in removal of the bridge, which Dr. Burgess denied. Four months later recived a bill for $2, 800 for the bridge. At the time the bridge was replaced I was told I had paid in full. I believe they push so many patients through each day they are prone to mistakes. Aspen wants me to pay for their mistake. I will be joining a class action lawsuit.

Read full review of Aspen Dental and 1 comment
Hide full review
1 comment
Add a comment
BoycottAspen
BoycottAspen
, US
Sep 03, 2018 5:55 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am so sorry for your pain, but this is yet another Aspen Dental horror story.
If you want someone to talk to please contact www.boycottaspendental.com
We at B.A.D. are here for our fellow Aspen Dental Victims. Best Regards.

ComplaintsBoard
F
7:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Aspen Dental credit card reimbursement

After three weeks of phone calls, e-mails and stopping into the office in person Aspen Dental finally credited my credit card. But they still owe me $37.00. I was credited $2090.70 they were supposed to credit me 2127.70. What gives? Aspen Dental you've lost my business and I will spread the word to others that you are not reputable. Credit card reimbursements should be instantaneous just like any other business. Give me my $37.00 back. Not to mention it took the Dentist two hours to pull my tooth. I was not numb enough and was in a lot of discomfort throughout the process. Finally after several injections of novocaine, the last shot of novocaine I felt it go right where it needed to be and she was able to extract the tooth. Who knew it would take two hours to pull a tooth and three weeks to get some of my money back.

Read full review of Aspen Dental
Hide full review
ComplaintsBoard
D
5:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Aspen Dental extraction, denture, and nerve damage

1. 12/11 first appointment
2. 12/12 second appointment
3. 12/13 extraction
a. Appointment at 3:30 did not get to room until 4:00
b. Received first Novocain shot around 4:30-Dentist left to attend another patient
c. Came back later not sure of time and said I needed a booster without checking, then he left again to attend another patient. .
d. Came back and said I needed another booster, again without checking, then left to attend another patient, twice he would position the overhead light on bright right in my eyes. I tried putting my hand up to cover my eyes and he saw them and said I will fix that in a minute
e. Finally came to do extraction with nurse and said I needed another booster. When extractions were done he said he needed to stitch the left side, during the stitching the suture string was laid all over my face and eyes and it appeared he had difficulty tying the sutures. All the teeth I have had pulled I have never had suture string put all over my face. I could not believe it.
f. The assistant saw that I was shaking and asked if I was ok? She said dr. she is shaking I'm worried, he was not.
g. Then he left and got my temporary, put it in and said, "looks like teeth to me" and he left
h. The assistant helped me to wipe the blood dripping from my mouth and cleaned me up as best she could before I had to walk out to waiting room to leave. I drove myself home longest drive I ever had!
i. I left office around 5:30

4. Numbness in my tongue did not go away until 1:30 am on 12/14 I could not drink without my tongue and I was extremely thirsty tried using a spoon to get some water down my throat but choked when I tried that, just had to wait until tongue thawed. I also had a bloody nose on 12/14 and on 12/14. Never had this before after tooth extractions.
5. Next appointment was on 12/15 had different dentist. I told him I could not wear temporary it did not fit and the front teeth were too long, my teeth had never looked like this plus I could not eat yet, still on broth and could not talk with temporary in. He filed the front teeth down a bit and at least I could talk but still too tall. Plus it did not last so took them out again. There was no one available to adjust temporary due to he was on vacation
6. Then on 12/16 my gums and lip were still numb and swollen, however I could feel something on the right side of my gum with my tongue. It was really bugging me because I could not get it because of the numbness could not feel it when I put fingers in mouth to try and retrieve it. I could not figure out what it could be because I had only been able to drink soup broth, nothing solid. I was still using ice pack at this time.
7. Then at 11:24 I finally was able to get my tongue to pull it up above my lip only to realize it was a suture. I was shocked, did not realize I had stitches in right side. Then at 2:07 it fell out and I retrieved it. I took pictures of this.
8. Next appointment was on 12/19 I had same dentist that did extractions. I was still in pain. I did not have my temporary in again during this visit. I explained again that the temporary did not fit, could not eat yet or talk with them in again. He checked my mouth and said oh well you just had extractions. I could not believe that he could have forgotten that he had done the procedure just 5 days earlier. Then he took the temporary and made some adjustments and I had some type of soft liner put in them. Still the front teeth are too long. I was so upset by then I just wanted out of the office and wanted to go home. I have lost 7 pounds and I am just now (12/26) able to eat soft foods and foods I can squish on the roof of my mouth and swallow.

9. I cannot afford to lose any more weight! Plus I had to take another week off work without pay. I scheduled my last 5 days vacation to have this done. It is not like I have never had an extraction before these were the last 4 teeth I had. My upper teeth were all pulled in one visit and I did not go through this. Plus Aspen pulled my bottom teeth all but these four on one day and I did not go through this. I got a partial and I was very happy with the results.

10. I had to cancel on the Company Christmas Party and on the family Christmas dinner.

11. On 12/29 I had another appointment at which time, Dr. McDonald decided to do a soft lining due to the fact that the temporary denture was so big and not working. He told the assistant that my gums were not healed so they would do the soft liner and then schedule me in to have a new denture once my gums were healed. The pain from this soft lining was excruciating! It burned so bad I couldn't stand it and I had to leave it for 5 minutes. The longest 5 minutes of my life!

12. My next scheduled appointment Dr. McDonald was no longer working at Aspen Dental. I had a new dentist.

13. New dentist next visit. He was very nice and wanted me to bring in pictures when I complained that the denture was not even close to what my teeth normally looked liked. He wanted an idea of what my teeth looked like prior to extractions. I did so. He agreed the denture was totally wrong and said I needed a new denture everything would need to be redone from scratch.

14. New mold was made and new denture was made. The new doctor told me that I could come in on Saturday and they would fix all problems with new denture. I asked him 5 times if the appropriate people would be in on Saturday because in the past these people did not work on Saturdays. Even the Assistant questioned him. But he insisted that everyone would be there. I made sure he knew that I would have to reschedule my Saturday to come in and I just wanted to make sure they would be there. He again insisted they would be. I came in on Saturday and not only were the people who worked on dentures not there but neither was he. I said there was no reason for me to be there and I left.

15. I came in on next visit and was told I had a new dentist. His name was Dr. Chow. The other dentist was no longer working at Aspen. The assistant told me that she tried to tell him no one was scheduled on Saturday but he told her to shush. She asked me if I remembered that and of course I did. She said in all her years working there no dentist had ever told her to shush!

16. Dr. Chow tried his best to make this horrible situation right. Avery, the accountant, and I had several conversations about the bill at this time I had a $281(?) bill. I told her that I was not going to pay for their mistake and I would not pay for balance of the original ($281?) bill until the mistake was corrected. She agreed with me and said she understood completely and would take care of it. At first the bookkeeper would always call me to desk before I left to ask about the bill, I told her she needed to speak with Avery that we had an agreement towards the end they did not even call me to bookkeeper any longer.

17. The pain I was having with this denture just would not go away, it was in the area where the extractions were made. I asked Dr. Chow why I was having this pain. 2 hours after having denture in I was in pain, 4 hours I would have to take an Advil, by end of 8 hours, even with Advil, I couldn't wait to get home to take them out. I do not eat on days I have to physically be at plant or orchards. (The company has allowed me to work from home) They took X-rays to see if I had part of root, or bone fragments left in gums. I did not. Pain was so bad and located where the teeth were extracted, plus I was having trouble with my lip quivering. Dr. Chow said it could be nerve damage, which could go away in 3-6 months, maybe a year and maybe I would have for rest of my life. It has been 9 months and pain is still really bad. I send my assistant to all conventions now, and if I have to take a client or auditor to lunch I do not eat. If I am able to order something soft I sit on outside of table so I go to restroom and put in more Polident. Usually I end up asking for take home container.

18. I kept getting bills and the balance kept going up, I called Avery and was told she was not in. I called back later and was told she was no longer working there. Samantha had taken her place. I asked to speak with Samantha and she wanted to know when I was going to take care of this bill. I asked her to review my file and told her about Avery's agreement with me. She read the file and continued to press me for the money I told her I did not feel responsible for this bill I was still in pain and if I needed to I would seek legal help but I would rather the two of us work this out. I told her my concern was that the bill would go to collection and she told me she would put a hold on the bill and would call to give me update. She never did. I called her 3 times from the end of June to July 12th, she was never in, either with a customer, at lunch or had day off. I received collection notice on 7/27/18. I never received an update and i should not have had to pay for their mistake especially since they said i would not.

Read full review of Aspen Dental and 1 comment
Hide full review
1 comment
Add a comment
BoycottAspen
BoycottAspen
, US
Sep 03, 2018 5:58 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am so sorry for your pain, but this is yet another Aspen Dental horror story.
If you want someone to talk to please contact www.boycottaspendental.com
We at B.A.D. are here for our fellow Aspen Dental Victims. Best Regards.

ComplaintsBoard
R
2:47 pm EDT

Aspen Dental scam

Hygienist told me she could not perform a regular cleaning, could only perform a deep cleaning which would cost a "little bit more". She also said I needed a crown and a filling, and could schedule all three treatments at once so I agreed. They required partial payment at that time with balance due prior to the treatments. When I returned and paid the balance to the receptionist, I asked for an itemized receipt. She said she would provide that on completion of the treatments. The hygienist then informed me that my entire mouth did not require the deep cleaning, just five spots in the back. On completion of the cleaning, I asked about the crown and filling. She said I was not scheduled for that. When asked what did I just pay for, she said I had only paid for the cleaning and that she knows nothing about prices. She had conveniently forgotten what she had told me on the previous visit about the deep cleaning costing "just a little bit more". I have records of my previous regular cleanings and know the cost, which is FIVE PERCENT of the amount of what they charged me for the deep cleaning. I would never have agreed to pay that much, the only reason I did was that I understood that this amount covered the filling and the crown. When I reminded the hygienist of what she had initially said about the cost, and scheduling the crown and filling together with the cleaning, she and the receptionist (who were the only staff on the premises) both told me I was confused. I am not confused. This was a blatant misleading.

Read full review of Aspen Dental
Hide full review
ComplaintsBoard
M
2:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Aspen Dental peace of mind promise

My husband and I went to the Alliance, Ohio location to have preventive maintenance done. He needed 6 cavities filled and I needed 8 or 9 cavities filled. The employee gave us each the amount to get ALL of the cavities filled minus my insurance in network discounts minus what my insurance would pay and maybe some other discount for insurance or whatever. My husband's remaining bill was $158 and my bill was $269. I paid in full that day. I should have no remaining bill. My husband had 2 appointments and filled all 6 of his cavities and I had 3 or 4 filled in one appointment. We both were in so much pain, I couldn't even get the remaining cavities filled yet. To this day him and I can't eat on the right side of our mouths. They damaged my molar as well and I can't floss without sharp pains shooting through my tooth.
Now I'm getting a bill for him for $231 and me $75. They say that my insurance didn't pay as much as they thought. How is that my fault! I paid money already and there was no refund? I don't understand how I was supposed to have paid in full for 14 cavities and still owe over $300 when I didn't even have all of mine done! My insurance said they do not pay until the service is done so I have no clue what that office is trying to pull over on me.
Your peace of mind promise says no surprises and when you call the phone message says you don't ever pay more than your quoted. If I Knew the actual price I wouldn't have went to aspen at all. I couldn't afford it. Now, we're both in pain still and it's been like 5 months. The other cavities are hurting so much that I can't sleep, have headaches every day and can't eat very well and I cry from the pain. I have called my insurance and they say that it is your fault and I shouldn't pay you. I am going to use social media to my benefit if this is not taken care of and more.
And just for reference I've had cavities, deep ones at that, filled before and was never in so much pain before.

Read full review of Aspen Dental and 3 comments
Hide full review
3 comments
Add a comment
N
N
Nettie Carter
Victoria, US
Jun 12, 2022 10:04 am EDT

I went there to get dentures. They pulled 13 teeth in one sitting and did bone graphs. With dozens of stitches in my mouth they gave me nothing at all for pain. Told me to take Tylenol. I’ve never been in so much pain. Then they put my dentures in with blood gushing everywhere and said ok you’re good to go. After all my insurance and paid over $4,500 and it’s been over 3 months and I still can’t wear the temporaries. I’ve went in for numerous adjustments and every time I tell them when I put them in all I do is drool and can’t speak clearly. I don’t have that beautiful smile I was promised. The other day I went in and since I hadn’t tried to wear them in weeks, I opened up the case to find black nasty stuff all over them. Like mold or something. Instead of asking her assistant to clean them she stuck them in my mouth anyway even after she’d seen that I had a couple of scratches on my gums. She said I needed to come back for a realignment

View 0 more photos
C
C
Cynthia Wells
, US
Dec 16, 2022 3:04 pm EST

In same situation here, 13 teeth removed. Crammed immediates in my mouth, i did not want immediates, but everyone leaves with a smile crap...I took the horrible horse teeth out due to bleeding etc. Tried putting them in a few days later and the dentures would not even close...A month later went for adjustment, still too large for my mouth. Got a bill today for 3000 grand for the temp immediates even though i financed the entire procedure. Now i am supposed to trust them with the permanants when they cannot make temps. Wish i had done my research, was desperate as i did need teeth removed and did not want any more oral infections! remember the wind up chattering teeth well those look better then the crap made by in house techs. A rip off. Another class action suit should be started

M
M
Melanie Gail
Geneva, US
Jan 23, 2022 7:33 am EST

Aspen Dental's Money Back guarantee is a sham. The dentist will keep telling you they will fix the issue but they are just biding time to get you past the 90 day limit on the guarantee.

Take your money and go to a reputable dentist.

ComplaintsBoard
B
12:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Aspen Dental non-existing customer service

Aspen dental caused me to lose two healthy teeth. They knew they messed up from the start, but then waited 14 months to finally refund my money? Huh? Then a call out of the blue offering a what? A settlement in the amount of $1 (it was a little more but i'm making a point)? What? Are you kidding me? No aspen dental, I want $5. Ha ha lol roflma ha ha so they say. Guess what? I laughed right back at them and joined b.a. d. aspen dental, keep that $1 you offered me. I'm going to walk away from your blood money, and actually do something to stop you from stealing smiles all across america.

You refused to refund me at the time of the incident which didn't make any sense to give it back 14 months later. Like most other aspen dental victims I have been forced to wait to get the issue done since I wasn't planing on having a simple crown procedure turn into needing an implant or bridge which is what i'm going to end up doing at the price tag of $4500 after all is said and done.

Aspen dental is horrible. There are thousands and thousands of horror stories posted here http://boycottaspendental.com/aspen-dental-horror-stories.html

When you are done reading each complaint (plan on staying a day or two), then look around and see if anything stands out for you. If you are an aspen dental victim or you know one, please share this. If you are on fb or twitter, please share this. Join b.a. d. today! Aspen dental_bad boycott aspen dental dot com volunteers needed; especially aspen dental victims. Join b.a. d. today!

Read full review of Aspen Dental
Update by BoycottAspenDental
Jul 26, 2018 1:03 pm EDT

Join B.A.D. today. We are hosting the First Annual Aspen Dental Picket day, October 6, 2018. Please visit
www.boycottaspendental.com to find out if your state will be included. If not, why don't YOU consider
organizing a picket with our help. Contact us today! Aspen Dental_BAD

Hide full review
ComplaintsBoard
D
11:26 am EDT

Aspen Dental call center gave wrong information and also the service was a waste of time

I called your online scheduling service on Saturday July 21st in a panic because my fiancé had cracked his tooth and needed to be seen right away. The scheduling man was very nice but informed us that they could see him Monday morning and yes could extract his tooth if need be being there was an oral surgeon on staff at all times. We went there (Pittsburgh Mills location, PA) at 8:00 Monday and was basically informed that this was a new patient visit and they would not be able to do any procedures during that appt. I became very upset saying your scheduler said that you would be able to help him which then they miraculously had a cancelation and said that they could. So we regretfully stayed and wasted more time because the doctor said the tooth was infected so they could not pull it-only prescribing antibiotics for 7 days and said to come back the following Monday. I explained my fiancé was in pain and was leaving for a work trip out of town the rest of the week and he needed to get this pulled today or at least a couple pain killers which they also would not prescribe. He is a 49 year old man who would not abuse anything but was just looking for some pain relief. Ok so basically we left there and I called another oral surgeon who was so wonderful to squeeze us in and take care of the problem. They explained that being the tooth was infected, the novicane might not work but the pain he was in at that time was worse. He wanted the tooth out. Aspen Dental didn't even give him the choice. So he was out of pain within a day no help from Aspen. I called to tell them what happened and even though there was no remorse from that office (they said it was all their policies) they could have at least apologised. Therefore, I will never use Aspen Dental again. I know a lot of people and clients and will also share this experience with them. Just a big waste of time!

Read full review of Aspen Dental
Hide full review
ComplaintsBoard
F
10:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Aspen Dental credit card reimbursement

Was scheduled for a root canal and paid upfront for the procedure. Instead had the tooth extracted. Was told that my credit card would be reimbursed $2127.70 as I paid for a root canal and didn't end up getting one. It's been over two weeks and I have yet to be reimbursed. Called the office with my concern and was told the office manager would call me back. It's been two days and no word. I drove down to the office to speak with the manager and was told my claims were held up with the insurance company. I called the insurance company and they said no claims have been submitted for a root canal. The insurance company said something is not right and its up to Aspen Dental to reimburse me. After I left the office I called them again and shared my frustrations. They said they have submitted a reimbursement and it could take up to three days. But it's already been two weeks since the first time they said the submitted for reimbursement.

Read full review of Aspen Dental
Hide full review
ComplaintsBoard
M
3:51 pm EDT

Aspen Dental employee's

I made an appointment because I had a bad tooth ache. When making the appointment I provided the information regarding the tooth ache/reason for my appointment. When I arrived I was given paperwork to fill out so of course I included the tooth ache as it was the only reason for my visit. I was taken back, my entire mouth was xrayed. I was then visited by several different individuals, none of whom advised me of their name or job title. I was told that my gums are receding, that I have a tooth on the right side that needs capped. What no one did when I was brought to the back was ask me what brought me in on that particular day in the beginning or mention the tooth on the left side of my mouth that was giving me pain. Had they read the paperwork that I had filled out and asked me, spoke to me they would have had my business, as it turned out I got up and left because my reason for being there was not addressed. I later received a phone call from that office asking why i'd left. I explained and the woman told me that they have to take full x-rays etc. #1. No you do not. #2. No one asked me or read my info. #3. My concerns were not addressed. #4. Aspen dental is a money making scam in my opinion.

Read full review of Aspen Dental
Hide full review
ComplaintsBoard
D
2:04 pm EDT

Aspen Dental bad service & attitudes from aspen dental

-Desmond Benford - [protected] ...My billing was almost $6000.00 at kingston pike location.. I was hung up on.. The manager was very rude.. After complaints i was giving a $300.00 credit. Once i called the Kingston pike office i was told there computer only showed a credit of $232.00, which is a difference of $68.00. I have been repeatedly told management would contact me to resolve the issue.. Im wondering why it has taking 2 weeks and counting to put the funds back on my credit card. Plus was told by ms. Andrea the no one can help me in her complaint office. ." its my money and i want it now" .

Read full review of Aspen Dental
Hide full review

Aspen Dental Customer Reviews Overview

Aspen Dental is a well-known dental care provider in the United States. The company has received numerous positive reviews from satisfied customers. One of the most notable aspects of Aspen Dental is its commitment to providing high-quality dental care services at affordable prices. Many customers have praised the company for its friendly and professional staff, who are always willing to go the extra mile to ensure that patients receive the best possible care.

Another positive aspect of Aspen Dental is its state-of-the-art facilities and equipment. The company uses the latest technology and techniques to provide a wide range of dental services, including general dentistry, cosmetic dentistry, and orthodontics. Customers have also praised the company for its flexible scheduling options, which make it easy to book appointments at a time that is convenient for them.

Overall, Aspen Dental has received overwhelmingly positive reviews from customers who have used its services. The company's commitment to providing high-quality dental care at affordable prices, combined with its friendly and professional staff and state-of-the-art facilities, make it a top choice for anyone in need of dental care services.

Aspen Dental In-depth Review

Overview of Aspen Dental: Aspen Dental is a reputable dental care provider that offers a wide range of services to meet the oral health needs of patients. With numerous locations across the United States, Aspen Dental aims to provide accessible and affordable dental care to individuals and families.

Services Offered: Aspen Dental offers comprehensive dental services, including routine cleanings, fillings, extractions, root canals, crowns, bridges, dentures, and dental implants. They also provide cosmetic dentistry procedures such as teeth whitening and veneers.

Dentist Qualifications and Expertise: Aspen Dental dentists are highly qualified professionals who have completed extensive education and training in the field of dentistry. They possess the necessary expertise to provide quality dental care and are committed to staying updated with the latest advancements in dental technology.

Appointment Process and Availability: Scheduling an appointment at Aspen Dental is a straightforward process. Patients can easily book appointments online or by calling their preferred location. The availability of appointments is generally convenient, with flexible scheduling options to accommodate different needs and preferences.

Pricing and Insurance Options: Aspen Dental understands the importance of affordability in dental care. They offer transparent pricing and strive to provide cost-effective solutions for their patients. Additionally, they accept a wide range of insurance plans and offer financing options to make dental treatments more accessible.

Patient Experience and Customer Service: Aspen Dental prioritizes patient experience and aims to provide a comfortable and welcoming environment. Their friendly and knowledgeable staff ensures that patients feel at ease throughout their visit. They also prioritize effective communication and strive to address any concerns or questions promptly.

Facilities and Equipment: Aspen Dental clinics are equipped with state-of-the-art facilities and modern dental equipment. This enables their dentists to provide high-quality care and utilize advanced techniques for accurate diagnoses and effective treatments.

Online Presence and Resources: Aspen Dental has a user-friendly website that provides valuable resources and information for patients. Their website includes educational articles, FAQs, and a blog to help individuals maintain good oral health. Patients can also conveniently access their account information and make payments online.

Community Involvement and Philanthropy: Aspen Dental is actively involved in giving back to the community. They participate in various philanthropic initiatives, including the Healthy Mouth Movement, which provides free dental care to veterans and individuals in need.

Overall Rating and Conclusion: Aspen Dental is a reliable dental care provider that offers a wide range of services, prioritizes patient experience, and provides accessible and affordable dental care. With their qualified dentists, modern facilities, and commitment to community involvement, Aspen Dental is a great choice for individuals and families seeking comprehensive dental care.

How to file a complaint about Aspen Dental?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Aspen Dental. Make it specific and clear, such as "Billing Dispute at Aspen Dental" or "Poor Quality Dental Service at Aspen Dental".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Aspen Dental. Mention key areas such as customer service, quality of dental care, billing and insurance issues, appointment scheduling, hygiene practices, or any misrepresentations. Include specifics like dates, locations, and names of staff involved if possible. Describe the nature of the issue, including what you expected versus what you received. If you attempted to resolve the issue, detail the steps you took and the response from Aspen Dental. Explain how the issue has personally affected you, such as financial loss, stress, or health implications.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Aspen Dental, whether it be a refund, corrective treatment, or an apology.

7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all relevant details have been included.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Aspen Dental.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Aspen Dental customer service

Phone numbers

+1 (888) 809-5582 +1 (800) 277-3367 More phone numbers

Website

www.aspendental.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Aspen Dental?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Aspen Dental Customer Service. Initial Aspen Dental complaints should be directed to their team directly. You can find contact details for Aspen Dental above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Aspen Dental. Discuss the issues you have had with Aspen Dental and work with their customer service team to find a resolution.