Lifetime Dental Health

I have been a patient of Lifetime Dental Health for 11 years, my husband has been a patient for 7 years.

After this practice changed their entire staff last year, the staff made multiple critical mistakes on my husband's account including submitting a claim incorrectly to our insurance company, and sending a bill to a collection agency which should have never happened in the first place while they wait for a check from the insurance company.

As a result, I informed them that my husband and I will no longer use their practice and inquired many many times their explanation about all these mess on why/when/how, etc. to understand a clear picture. They are treating me as if I were just a hostile annoyance, and do not have a courtesy to answer my clarification questions that I have a right to know, specially after they put me through a collection agency's daily calls as a result of their mess.

I need them to provide clear answers to my 5 questions below;

(1) Why was the resubmission of a correct claim requested by our insurance company NOT made in January, February, March and April 2024?

(2) What finally triggered the resubmission in May 2024 after neglecting the request for months?

(3) While you finally resubmitted the claim in May, you also sent the bill to the collection agency in June. Why was the bill sent to the collection agency while you were simply waiting for a check to arrive from the insurance company?

(4) The cost for osseous surgery under our dental insurance PPO ‘in-network’ is $343.20 and NOT $1,081 according to them. Why was the osseous surgery portion of the bill sent to me and to the collection agency $1,081 instead of $343.20?

(5)Why did no one from your practice followed up and contacted me after Dr. Barry personally texted us “Don’t worry it will get resolved”? If I hadn’t contacted you, we would have assumed that it had been resolved, and my excellent credit history would have been severely damaged.