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Aspen Dental review: Payment requested in full before I could be seen. Cancelled an appointment on a spot.

Olena Stetsura of US

Oct 29, 2025 12:00 am EDT

Verified customer

Featured review

I was scheduled for oral surgery and to get dentures on 10/28/25. My balance on the account was over $1200. The office clerk requested to pay the balance in full before I could be seen. What was the point in them helping me to open a credit line then? Very disappointed in how things are managed there. If I was told in advance about making a full payment I would not bother opening credit line or going to Aspen in a first place.

Desired outcome: New appointment ASAP, full explanation about how the credit works there, speak with office manager directly and an apology.

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Oct 29, 2025
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