Aspen Dental review: Partials (poor service. Job not complete, bottoms never adjusted. Unable to use

Good morning,

My name is JoeAnne Brooks. Last year I had some dental work done and for the most part I was very pleased with it. However in August I was fitted for a partial (upper and lower). When I went to have them put in and adjusted, there was a problem. The upper partial fit well after the adjustment, but I had developed a sore in the lower part of my mouth. Dr. Williams said the sore looked bad and he would not attempt to put the lower partial in and adjust it until a later date. I made an appointment to go back, but a family emergency out of town came up and I had to cancel. When I did make another appointment to have them adjusted, I was told that I had not paid my bill. At the time of my work, I not only had dental coverage, but was also approved for over $2000.00 from Care Credit. I had received a letter to that effect and called and was told that I owed nothing. The office would not treat me. I came home and mailed them a copy of my credit card and account number for them to check with Care Credit. I never heard back from them. I went back and the same thing happened. I wrote a letter to Dr. Williams personally to let him know the problem I was having and had no response from him either. I have family members who are not well and was looking after them as well. I called a few weeks ago and was told that Dr. Williams was no longer in the office, but had relocated to Pennsylvania. I was also told that he would be back at the end of July and would be left a message to call me when he returned. That never happened wither. I even asked if there was someone else there who would help me. The woman on the phone seemed to only want to give the message to Dr. Williams. The office I went to was at 10010 Reisterstown Rd. Owings Mills, Md. 21117. I am sending copies of 2 of the letters I sent to the office. Thank you for any consideration. I have now been a year chewing mostly on my front teeth. I am really unhappy with my treatment. I have copies of 2 letters that I sent if needed

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Sincerely,

JoeAnne Brooks