CB Dental Services Aspen Dental Complaints #1422-1441

Aspen Dental review: oral suregon, dentist and staff ( 2 comments)

Nina Foster of Mercedes, US

Jun 02, 2011 1:38 am UTC

Resolved

I went in because I needed my wisdom teeth pulled, x-ray in hand. They said they needed more x-pays for the oral suregon b/c the ones I already had weren't up to par for them. I made an appt and still waited 30min in the waiting area, another 45 min in the back for the dentis to tell me "ok" look in my mouth and say, wait to be called to the front. As I was waiting, I decided to walk to the front and ask when exactly would the oral suregon be in (the whole point I was there) The dentist, receptionist and the manager informed me on May 13. They inform me he only comes once amonth and always comes- I pay ahead b/c you have to, make the appt and wait till May 13. They call me back Mon, when my surgery is on Fri and tell me the suregon is not coming in. I reschedule for June. They tell me he's over booked in June at other places and he won't be in till Aug- but there not sure. This place really sucks! Don not go here unless you want to be run around in circles. Here's the best part, they offer to send me to another Aspen dental- with my x-rays but I have to make my own appt and still pay for the office visit ( that's if my insurence with let me) and maybe pay for new x-rays... They just want an office visit to make money off of you. I suggest you go to another place. Any place but here.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

2 comments

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Elementofchange

1 comments

Elementofchange of US

Oct 31, 2011 2:27 pm UTC

My parents went to aspen dental in Merritt island. My mother went to have her bottom teeth cleaned . She has a false set of teeth on the upper. She was told she had periodontal disease. And required treatment. Her teeth needed to be cleaned. They then told her and my aging father it was a necessity. I saw her teeth and I took a picture of her teeth. She spent 45 min total on this office and was talked into treatment at the cost of 987.00 with an assured discount of 25% which ended up in costing them 740.25. This was on two quadrants. The cost should have been half of that and truly the only thing that she needed was cleaned.
My father fearing they were telling the truth and she would surely die losing her teeth was eminent conceeded to the treatment.
This is totally unexceptable. They don't have money to throw away. They recently charged my father 2200. For his teeth.
This is robbery. They prey on the elderly.
Her teeth were not in need of that kind of treatment.
How do places like aspen dental remain open. There should be a way to stop this.

privateyegirl

Pawtucket, US

5 complaint

31 comments

privateyegirl of Pawtucket, US

Jan 10, 2012 8:09 pm UTC

PLEASE HELP us with a class action lawsuit. Your contact info would be helpful which I will forward to the attorney filing the case. Your help would be appreciated. Please forward to reachpartners@verizon.net

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Aspen Dental - Practice! 30

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Aspen Dental - peace of mind promise 3

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