Payment required to make an appointment.
On my first trip to Aspen Dental, Hermitage Tn, I accompanied my teen son for a regular check up. We spent probably 20 minutes doing xrays, 5 minutes with a dentist, 5 minutes with a hygienist and an hour sitting waiting. Zero cavities found by the dentist and a ‘you should probably come back for a cleaning' from the hygienist, we were dumped back into an...
Read full complaintDentures
I chose Aspen because they had a in house lab. I have wore dentures for 20 years and needed new set. 4000.00 dollars and 3 month later still didnt have dentures that fit. They kept telling me I would adjust to them. I was not new to dentures I knew they were wrong. I complained to corporate office I put bad reviews everywhere I could. Their response to me...
Read full complaintRemoval of teeth and dentures
2 years ago I had decided to have my bad teeth and get dentures I don't have a lot of money checked around and made the fatal mistake of going to aspen dental in ottuwa iowa big mistake I seen 6 different dentists every time I went was a different person no one knew what my treatment plan was and always tried to howell me thing I kept 6 teeth on the bottom...
Read full complaint3 extractions and more
My Husband went to aspen with a toothache and was told he needed three extractions no other services were even offered as alternative options and one of the teeth was on the opposite side of his mouth. After he made the appointment I called the office and told them not to take the third on the opposite side. A few days before the appointment they called to...
Read full complaintPartial
My partial is staining inbetween the acrylic and the teeth. I informed the office, and was told that my 90 days was over. To find out, I have 2 year warranty. Called corporate 8 times. No return call after call 1. Then contacted complaint office. Ext 201700. No return call after call 1. I've called 13 times and am getting no where. Now where do I turn?
Front tooth implant
First the told me only one dentist could work on it, then all of a sudden the other dentist did all the work on it after the first visit on months later the tooth came out, then they told me, we must of put the implant in to soon so then I'm out of luck no front tooth, also they put a gold crown on my Lower molar and I couldn't bite down the way I should...
I am still wearing temporary denture with my name embedded in them.
I receive these dentures in 2014. My name is stamped on them. I was told at the time they were temporary and I would be getting my other one on next visit. I mentioned this at my next visit and they said these were my permanent ones. They never set well in my mouth which i complained and they filed them. my front teeth are of center, which they said my...
Adding on electric toothbrush and unnecessary cleaning when I went for a tooth repair.
I called to get a chipped tooth repaired and was told after my insurance it would be $180 out of pocket. They duped me into getting financial help and added on $1500 of dental work I didn't go in for. Also adding on a $250 oral b electric toothbrush. Said it was part of the package. They've also told me I had gum disease, which no other dentist has told me. When they finally repaired the tooth I went in for, they never polished it down and it was rough and pieces of the filling were chipping off. They didn't follow procedure either with the deep cleaning based on my insurance.
Bridges
Went in to aspen for cleaning and broken tooth. Ending up with 6 teeth pulled. Which two were implants. Received 2 bridges both fell out. Called for 2 weeks solid and to busy to see me. Paid over $4, 000 then went back for bridges cost almost $3, 000. They all fell out they wont write off cost because I didn't come in within 90days. I can't afford their...
Read full complaintBridge/crown work
I had bridge work and crowns done on the upper front teeth... after a week all the work feel out. I went back to aspen to have them correct the problem but was told the dentist was booked for the day and that I had to schedule an appointment... I refused and told them I would not be leaving until it was fixed... this argument ensued for close to an hour before I was told to take my business elsewhere. Which I had planned to do anyway.. however the receptionist told me that if I was going to seek an alternate office I would need to leave the teeth with her... I was called by the dentist an hour later who freed the rest of her day to fix my teeth however as time went by the crowns began falling again. I am still currently in debt with aspen dental and their credit company which has now sent me to collections
I'm so disappointed with Aspen Dental. Went in there got quoted for $8,000 worth of work to be done. Mind you I take care of my teeth so couldn't figure out why I needed that much I knew I had one tooth that needed to be fixed. Went along with it thinking okay maybe I had more than I thought.Had the one fixed root canal they capped it it fell out with the tooth and I also have a bridge that never stays in my mouth so I am constantly having to get it cemented. Called them to ask them what I could do and after weeks of complaining they said that they would give me back $300.Mind you i can't use it. Because it's been closed and maxed out. They said they would put it back on the Care Credit Card.So now I'm sitting here with no tooth and my other teeth are falling out of my head I would never go back there again ever. All I wanted was that $300 to go back to repair what they messed up on. So not right
Customer service and experience.
In August 2018, I went into Aspen Dental for a cracked tooth. The dentist informed me that I would need a root canal and crown and scheduled an emergency procedure. The pain during the procedure was excruciating. I went back in the next day as my entire mouth was extremely swollen and bruised. They stated it was an allergic reaction. The emergency room said...
Read full complaintDenture implants
Charged over $5, 000 was told that would cover everything including implants later informed it would be over $10, 000, I had my own top dentures that needed 1 repair but they made new ones, never offered me any other solutions that would be cheaper/allow me to keep lower teeth, dental work don't fit/poorly made, originally sent home with no antibiotics/oral...
Read full complaintThe falling out of a bridge that was put in a year and 3 months
Was charged 78 dollars to have the bridge put back in when it was not put in the right way the first time — while I was there having it put back in they had to do a lot of refitting to get it where they wanted it to be and ground off some of the lower teeth so the bite would be right — That tells me it was not put in right the first time and I should not...
Read full complaintBilling, unprofessionalism, charging for services not provided
The office charged me well over $6, 000 for a "Care Plan". This included some fillings, crowns and bridges on my top set of teeth and for a few extractions, a cleaning and some xrays. They opened a "CareCredit" Account, charged that $5, 000, this is not including what my insurance company paid. Then they scheduled me for the fillings and stated I needed to...
Read full complaintCustomer service
I see your ads in Television and It shows a gentleman who states he had rotten teeth and his wife had never seen his smile. My son in law was in the situation and went to your Aspen Dental on Alpine Ave In Grand Rapids Mi. He was treated rudely and they did not get back with him as they promised. He tried calling back and no one would get back. Needless to say he gave up and still suffers from not having his smile. They do not have a lot of money but do have dental insurance . I hope things may not be this way with all your facilities
Financial fraud
I went into Aspen Dental on October 1 for an emergency visit for a severe toothache. After presenting me with a long list of procedures I needed and the price tag, amounting in the $1, 000s, I was also told the oral surgeon was out of network and I would have to pay in full. I went home and looked for an oral surgeon who was available and in network, with...
Read full complaintBilling practices - billing company
I have tried numerous times to resolve an inaccurate statement from Aspen Dental for services rendered in Lake Wales, Florida. I have sent receipts of payments, insurance explanation of benefits copies, and letters explaining how their statement is in error. I've been trying since October, 2018. I cannot find someone, other than the local office who refuses to acknowledge the error, to help me. Delta Dental is my insurance company and they have agreed that my reconciliation is accurate, however, they cannot do anything to get Aspen to correct their billings. They have engaged in practices prohibited by their contract with Delta Dental such as balance billing, even though their contract with Delta Dental indicates the "allowed amount" and what I owe as the patient. They refuse to acknowledge the allowances and continue to bill me for inaccurate amounts. I cannot find a process or contact that I can appeal their billings. It's elusive. Their local office says they "open a ticket" with their billing office, but the end result is the same and they cannot explain why they have billed in error. I've proved my payments through copies of receipts, yet they are never listed on their statement.
Joy Lloyd, frustrated patient
Tooth pulled and partial to big
I went in to have a tooth pulled however the dentist broke the tooth off in my gumshe said her tool malfunctioned.which was a lie She sent me to griffin surgery dental office to have it surgically removed however my partial didn't fit it was huge and I lost time off work.. and Griffin is sending me a bill well Aspen was supposed to have taken care of that bill because my insurance had paid them to remove the tooth..now I have missing teeth no partial and a bill..I have paperwork to back me up that they gave me..
Implant
I went to the aspen dental office in valdosta ga, on Norman Dr .July 2, 2018 with a broken tooth on bottom .was told it had to be pulled and implant, so I trusted them that they could do the job, So after 13 months and 5 try's with getting a crown, on August 1 2019, he finally got one to stay, the crown is not going to stay, it's not worth the money or time I endured, It has a gap at gum and I can't bite on it without it jabbing in the gum, plus if I get food next to it it will shift, and food gets up under the tooth .I sent a letter for full refund with no response ..I might not get any results, but I'll make sure that aspen dental customers will know not to waste their time with them.,
Edna Bryan
Implants-denture fit-time expended-quoted price increases
I got implants, healed & then each step has been at one month intervals. I'm told one time for appointment, then emailed a different time. (Three times I was verbally told 4 PM, the day of appointment was at 1 PM). To have dentures finally delivered 9 (NINE) months in, I was at the office from 1 PM to 5 PM 9.24.19, any adj appt 10.9.19. $40 inv rec
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