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1.5 1644 Reviews

Aspen Dental Complaints Summary

210 Resolved
1416 Unresolved
Our verdict: With Aspen Dental's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Aspen Dental reviews & complaints 1644

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1:44 pm EDT
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Aspen Dental dentures too big and always have been.

How do I get my money back. When I got my top dentures they were to big and they made lip look like I was hit. They have never fit since day 1 they kept telling me takes 6 months but still not fit then. I've been sick quite a bit didn't return and would like money back. I don't go out in public very often cause of my looks and I don't have the $ to fix the problem as there was a money back if you were unhappy with them

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10:39 am EDT

Aspen Dental dental appointment

I am trying to have syrgery and need a dentist to sign my release so I went to aspen dental first of all they gave me a price and told me I had to do this or they would not sign my release. The price was 1588.00 for 4 groups of 4341 i - 7210, 1- 2331 and 1- 2392. I thought the price was high so I brought a dental plan and used the carrington care 500 series. I went back to the office the frist thing your manager dean did was tell me to canncell the carring care 500 series and and add the 174.00 to the price they gave me which was 819. Oo not including the 174.00 paid to dentalplan.com. I ask him how would that help me and he said we could do your dental work right now and it would be a little over a thousand. I told him I 'll just keep what I have and could I get and apponitment.in the mean time he called the carrington office and the conversation being on speaker phone I heard the lady verify everything I told him and that my plan went into affect fri 4/12/2019 I asked if I could get an appointment for monday and he just told me to show up monday morning. I called today to see when my appppointment was and did not have one so I asked dean on the phone why I was getting all this run around and he said i'm waiting for your plan to go in affect so I guess I would have just sit there all day who knows. I need to get this dental work done so could I use another office close by I would rather not deal with unprofessional people like you have in the pascagoula office. James curry [protected]

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Susieq28209
, US
Oct 20, 2019 8:15 pm EDT

My full set of teeth is the worst I've ever had they told me that's the best they could do. They don't fit bite down back teeth comes up ! They loose there suction on top plate. Will fall out of my mouth. So poorly made. And I have to wait three more years to go to a real dentist for good teeth ! They wouldn't even adjust them when they hurt. I'll never go back to them in Port Huron, Mich. Worst place ever ! I ask for money back they said no ! They said they were made. And they are (are) good teeth. NOT !

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10:48 am EDT

Aspen Dental painful fillings, and overcharging, services I paid for but didnt need

I went to aspen dental after not seeing a dentist for several years. They overcharged me first of all. I realized that when i went to see my mother's 5 star dentist, who is cheaper than them. Aspen dental tried to give me 6 fillings. I only needed 2. When the dentist at aspen dental did 2 fillings i felt everything and she couldn't get the novacaine to work. Everything was numb except my tooth. i finally asked her to stop. She then blamed my anxiety for the novacaine not working, even though i had had 2 wisdom teeth pulled 2 weeks prior with no issues. I then went to another dentist and am still waiting for a refund for work they never did after i paid in full. My other dentist told me i only need 2 fillings not 5. And charges me a much lower price than aspen did for much better work. My expierence with them has made it hard to go to a dentist much less get the rest of the work done that i need. I am now terrified everytime i go to the dentist office, even though my new dentist is great. When i got my wisdom teeth out aspen dental refused pain medication and told me i shouldn't have any pain, even though they had drilled into bone when they took 1 out.
They dont call and check up on their patients or see if they healed ok. They were horrible. Caused me a lot of suffering.

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2:02 pm EDT
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Aspen Dental torus mandible removal

I'm still in shock and really don't want to go back there. After pulling 10+ teeth, they said they were going to cut out those bones on both sides of my tounge. I was already cursing from pain (not by choice, it was just too much pain), I stopped them when they fired up this rotary saw, I said, "wait, aren't you putting me to sleep, sedation!?", they said this is sedation, local sedation. But I got on my bill, deep sedation, x3, consultation, etc, all about $1000. I never got this. Instead I was tortured through this for an hour. I'm still shaking, just typing about this. Something is wrong here. Charging me $8000, and I haven't got any teeth in my mouth, and called about temps not working. They said wait for 2 more weeks, and we'll see you then.

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9:39 am EDT

Aspen Dental service... lack of...

I'm a patient... deborah j hickel 1085 jorgenson st se hutchinson, mn 55350. I walked into your clinic on monday, april, 1 I had lost a tooth in the dentures, which aspen made for me less than 2 years ago. this is my 8th time returning these dentures for a fix. (broken tooth, cracks... ect they informed me no dentist is in their office until thursday april 4th. then I said all I need is a lab person.. no one is in there until thursday (tomorrow) so I asked if I could go somewhere else, st cloud, any other area. no openings anywhere.. are you kidding me...? I need a supervisor to look into this. I doubt I will get as far as corporate.. you will lose so many customers. I can't believe this is permitted... are you closing the hutchinson, mn dental office at 964 lynn rd sw hutchinson mn 55350 I would suggest you find a dentist, a lab person asap my number is [protected] debbie hickel

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6:39 pm EDT

Aspen Dental dentures

2 years ago I had all my teeth removed and dentures made. I complained constantly and had so many adjustments I can't remember. I feel like nothing was as they said it should be. I feel lied to. I had not been able to eat or wear them so I asked for them to remake them. I fully expected them to do it because I was constantly told they would if needed. After waiting an hour, Dentist Haynes marched in and let me know she would not. Like this is my fault or something. I reminded her of what she told me and she replied that I misunderstood. Then she says your mouth is constantly changing. Yes I see that. I look nothing like I did before this dental work. I cried so much the secretary gave me a hug and walked me to my car. I still have these teeth that I paid a fortune for.in a cup because I can't wear them at all. I can't go anywhere without teeth and I can't afford to do this all over again. I am traumatized! How could she lie to my face to get me to go along with all of this then let me walk out crying and make me feel like it is my fault? Dr Haynes is not a professional.

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11:33 am EDT

Aspen Dental customer care

have been to and even my lawyer has stated, government insurance has to be filed secondary when other insurance is involved. I am covered under my husbands work insurance, Blue Cross Blue Shield, and Amerigroup, which I was not told over the phone you guys do not except. The receptionists tried convincing me to just leave instead of at least getting the exam and xrays. But they finally stopped and let me take a seat and wait, I was told 2 people were in front of me, 2 people were called back then I was called back, getting ready for my xray, one of the rude receptionist yelled very loudly you have the wrong patient, even though I was next, so I was told to go sit back down. This place is a circus and no-one here knows what they are doing. If the receptionists are this bad I really don't want anyone in this building touching me.

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11:02 pm EDT

Aspen Dental billing and filing on credit

I was told they had 30 days to perform a procedure that they have already been paid for. I had a $1400 credit on my account for 6 months and no other procedures done on me. But they where paid to do my implants. From the first time going to Aspen dental in texarkana, tx I was told one thing and then at last min they couldn't do it because I didnt have enough credit left, like about my implants that it was no problem had credit approval and insurance told them wanted to wait for my long rotation off which was 20 days away and with in the 1st week they where call me trying to bump up the appointment to have 22 teeth pulled . I had at least 2 phone call per week until I had procedure done.

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vmba
, US
May 18, 2019 4:33 pm EDT

I just received a bill after paying the balance when I picked up my upper and lower partials at the end of April. I paid off the balance and now I received a statement from their main office that I owe a balance. I plan to write that office a letter requesting my chronologial statement with all visits, insurance claims and payments I have made. Then I am going to file complaints because I believe they made a mistake. I do not want to think I was scammed but if they messed up I am suing. The day I left the office with my partials, paid the balance should be the end of this ordeal.

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Jerry Swanigan
, US
Apr 02, 2019 4:29 pm EDT

My wife and I both had appointments and it was determined my wife needed about $2, 600 worth of work. We decided to use their line of credit to do the work. We went away with appointments to get the work started and before any work was done they applied $600 to the line of credit whereby we were sent a payment bill. We decided that was not an acceptable billing practic to charge prior to having any work being done. In the line of credit was for the wife and she decided to not use Aspen, I went ahead and tried to schedule an appointment to start my Crown replacement. They would not schedule the appointment without first applying $250 to my card. Needless to say Aspen Dental has a terrible billing practice that takes advantage of people who are seeking their advertized low cost dental care.

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3:23 pm EDT

Aspen Dental dentures and how your treated

I have recently went to get a new set of dentures at my local aspen dental office in dubois pa. I paid the full price up front for my new dentures. It was $2600.00

While they were makimg my teeth I was in this office week after week quickly. After the dentures were made the dentist fit tyem to my mouth as best as he could and told me if there were any spots that need fixed just stop back in and he would fix them.

So I did. I sat in this office for 3 hours making me late for work just to ger told I needed an appointment for over a month later. So I made the appointment and could not use my teeth for a month because of how sore my mouth is from them because they need adjusted.

Now today on march 26th, 2019 I returned for my appointment which magically changed from 2:45pm to 2:15pm which means I was late. They would not see me and told me I needed to set an appointment for april 17th 2019 to get them adjusted. This is ridiculious! I paid alot of money for teeth I cannot use. I told the woman at the front desk to just forget it and I left. I think its ridiculious that they couldnt see me. There was one other person in the office to be seen at this time.

This is how you treat your customers? Im filing a complaint with the better business bureau. I will not return to any aspen dental ever again amd ill make sure I tell everyone I know how I was treated by this company.

I want my money back. They can have the dentures back. I dont want them. I now have to go somewhere else to get them made. Let me make this clear. My insurance did not pay for these dentures. My hsa did, thats money I worked to save up just to get dentures. This office cant see me for two months to do something that would take them 10 minutes to do!? In the meantime I have dentures that I cant use!?

I am open for communication from this company about a full refund and nothing else. If I dont get a full refund I will give everything to my attorney to get my full refund. Having to wait two months for an adjustment is uncalled for.

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6:57 pm EDT

Aspen Dental malpractice, dental services, billing, professionalism

Son had 15 teeth pulled on 3/18/19 and immediate denture insertion. He returned to office on 3/25/19 with a complaint of a piece of bone working it's way out of the gum and have it removed. Well dr(joke) Nichols tells him she can't do anything to help him, I did dental work for a few years and I k ow better. He tries to talk to her and she runs off and hides, when she found out he wasn't going to leave she come out of hiding and yells at him that there nothing she could do. There is a 100% satisfaction money back guarantee in paper. May have to contact a lawyer also.

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12:42 pm EDT

Aspen Dental pressured into financing, charged for services I did not get, turned in amount before insurance paid their part and didn’t subtract it afterwards

On January 10, 2019 I visited Aspen Dental Dalton, Ga for a possible extraction. I was told that I had periodontal disease and an infection and also two cavities that she thought needed to be "redone". I was told that the infection needed a treatment and a extraction (of a root canal) that day and that it could not wait for me to get the $ another 3 days. At first the lady added up over $9000 worth of work but I was pressured into financing 2632.00 I believe. Come to find out, they didn't even wait for my insurance to pay their part. They charged me the whole thing. I've tried filing disputes twice to no avail. I received a letter stating I talked to an office manager named Michael when I never received such a call or any contact from a Michael! They charged me for procedures I didn't even have for instance they charged me for a surgical extraction and it WAS NOT a surgical extraction! I've been to dentist a lot and know the difference! Even though they will not admit that it wasn't. I'm tired of company like this ripping off hard working people! Please help. The photo of the bill I have I enclosed is after one payment of $71.00.

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4:11 pm EDT

Aspen Dental billing

I had a bridge placed in. At the appointment I sat at the desk with the lady as she verified my insurance. She gave me a print out of what the patient responsibilty would be and it was zero. She stated that both if my dental insurance companies verified me as covered and there would be an out of pocket deductable for each at $50. I paid the $100 deductables that day and had the work done. Within two weeks my bridge had shifted, verified by an x-ray at Aspen. The dr stated that he could redo the bridge after I had my root canal done on the tooth inside the bridge. During my wait period of the root canal appointment and healing time, I received a bill for the bridge of over $800. I contacted the office manager serval times and she stated they would refiled on my insurance. I received another bill this month for the bridge. I wouldn't have gotten the bridge done if I had known I would have to pay that amount as it was not necessary. After being told I would not owe anything but the deductable; I receive a bill. Correct insurance verification would have prevented this issue. I do not feel as this is my responsibility. I have been a patient of Aspen since they opened in Tupelo and I do like the employees there. My family of five all are patients of Aspen. At this point we will be looking for another dentist.

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1:22 pm EDT

Aspen Dental billing dept.

I was getting a denist that was not in the network. They had all my insurance info but, apparently there denist credential dept was not updated so, my insurance denied it. So, now i'm out of $1500 which would have been cover if, they gave me a dentist in the network all send and done it cost me $6, 577.00 at least if I got the money back from my insurance I could have paid down my loan. Aspen don't care they got thir money from me. I am so upset about this i'm on disable from breat cancer and the chemo is what made my teeth go bad in the first place. I never would have went there if, I knew my insurance was going to be denied and it's their mistake for giving me a dentist that was out of the network or them, not checking that his cedentials wereup dated. I will never refer people to aspen. Iwas told by a friend not to go there, should have listened.

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Ayda
, US
Mar 21, 2019 4:12 pm EDT

I had a bridge placed in. At the appointment I sat at the desk with the lady as she verified my insurance. She gave me a print out of what the patient responsibilty would be and it was zero. She stated that both if my dental insurance companies verified me as covered and there would be an out of pocket deductable for each at $50. I paid the $100 deductables that day and had the work done. Within two weeks my bridge had shifted, verified by an x-ray at Aspen. The dr stated that he could redo the bridge after I had my root canal done on the tooth inside the bridge. During my wait period of the root canal appointment and healing time, I received a bill for the bridge of over $800. I contacted the office manager serval times and she stated they would refiled on my insurance. I received another bill this month for the bridge. I wouldn't have gotten the bridge done if I had known I would have to pay that amount as it was not necessary. After being told I would not owe anything but the deductable; I receive a bill. Correct insurance verification would have prevented this issue. I do not feel as this is my responsibility. I have been a patient of Aspen since they opened in Tupelo and I do like the employees there. My family of five all are patients of Aspen. At this point we will be looking for another dentist.

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2:57 pm EDT
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Aspen Dental crowns, partial dentures

In May of 2018, I paid Aspen Dental in Carrollton, GA $13, 071.00 in cash for what appeared to be 2 pages of dental work on my teeth. Between May and Oct. 2018, I received 7 crowns and 2 partials. The bill was coded, therefore I could not read what most of the billing was for. After going on line and checking the codes, I found I was being charged 2 times for partials in a 5 Month period. I questioned why 2 sets of partials in 5 months and was told i could get a refund of
$1918.00 for the second set. but would not have any guarantee as promised in their ad. I had already paid over $1800.00 for first set, which did not even fit correctly. I had to make 4 trips to get the partials corrected. I went in March 2019 to have my teeth cleaned with a different Dental Clinic and was told by a different Dental Hygenist that I have 2 crowns that are the incorrect size for the tooth and the hangover is causing food particles to get up under the crown, causing problems. I had to have my teeth deep cleaned because of the inferior dental work done on my teeth by Aspen Dental in Carrollton, GA. When I first went to Aspen Dental, the only problem I was aware of was a chipped front tooth. Now I am over $10, 000.00 paid to them and have to go to a real dentist to have my teeth fixed. I do not have dental insurance, so I am disgusted and wish I had never heard of these people.

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10:55 pm EDT
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Aspen Dental malpractice

Today I went to aspen dental for a few fillings and an extraction, I arrived at 10:30 and left at 5:00.
When I finally saw the "Dr." she was rough, no manners, all around horrible after being accidentally stabbed in the lips 3 times, jerked around by my jaw etc I told the dentist I would not like to have the extraction done.
After filling my front teeth I was unaware is she had completed the job, I sent a picture to my husband shocked by the out come.
Unknowingly my husband called the office, in return the office manager brought a sticky note to the dentist I was unaware it was about myself.
The dentist started making comments about how ignorant people are and horrible humans are I was still unaware it was me she was referring to, after she finished my back tooth which she was far more rough with, she asked me if I worked locally when I replied no she then asked where I lived... She did not offer to let me see my teeth.
I went to the car and burst into tears my front teeth were destroyed in my opinion. It is not only horrible work but she drilled two cavities I couldn't even see before and didn't fill them. All the dentist had to say was that no one else can do it better, the office refunded my money or at least said it would be refunded in 7 days... I'm waiting to see if it actually comes through.
I now not only have to endure the pain of having the same job done again but find a dentist to do it and hope if they can fix this disaster.
I'm including a before and after picture.

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2:04 pm EDT
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Aspen Dental billing customer refunds customer care need of up front

I was in office in 6/11/2018
I had a visit not covered by in network provider but was not notified at all would be seeing a new dentist or a substitute dentist that was out of network but office said every dentist that substitutes is in network and they should fight for customer and be sure and notify insurance of dentist being in network with his id number
I have called geha if dentist in network I am owed $40 as your office says dentist was in network

I also was told I could be seen for care of problem tooth that I said over year ago that I knew was a problem with pain and your dentist couldn't find it
Then long time almost year later they finally send me for root canal and I lost my tooth due to decay that I had a cracked tooth for a long time and was infection way down unable to save tooth
Then geha says I owed 209 for 6-11-18 so I had credit 76 plus paid 263 but was only responsible for 209 plus I also had payments from bcbs
So credit $40 and difference of $263 I paid compared to owed. $208 per geha eob

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4:39 pm EST

Aspen Dental customer service/ refund

Hello my name is Theresa Gonzalez. I visited the augusta ga location on 03/07/2019. While there I was precharged for services i have not received yet. I called the next day to explain that i would like to receive a refund due to the fact that my sister was approved for credit and she would let me use her card. The first time I called, noone would answer the main office number, however when i pressed button for new customer it was answered within three rings and they were able to transfer me to the main office for help. I spoke to elliott who explained that refunds could only be issued by the office manager and that she left early because she felt ill. It was supposed to be scheduled for her to call me back the next day to discuss the refund. The next day i called 30 mins after the appointed time window to speak to the manager and elliott claimed that she was busy with the appointment before mine and that i was next on the list. I waited for over an hour and a half more before elliott called back to state that he caught the manager between patients and that she stated that refund would only be issued if i brought in my sisters card and the debit card i paid with. I had explained the following day that i needed to reschedule the date as my sister was out on vacation, but when i spoke to them that day they had not cancelled the appointment as requested. I am extremely displeased with how bad customer service was for something that is easily handled. The office manager never contacted me personally as promised and i would greatly appreciate it if i could just receive my refund. I would no longer like to use their services as i feel like i have been given the runaround constantly. My phone number is [protected] and would greatly appreciate if someone could reach out to me to resolve this issue. I have placed a claim into my bank as i never received the treatment i prepaid for.

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msgpeek@usar
, US
Dec 30, 2019 7:48 pm EST
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I am looking to get a refund on dental services at aspen dental in Owensboro Kentucky. I paid in advance for visalian process my 10 am appt was rescheduled to 4pm got there 3;45 and she came to see me at 5;20, told me she had been busy had seen 55 patients in a 8 hour day how does that work? get hold of them and start my refund asap or I may just suck up the loss and give you folks another attorney to fight off. Leslie Peek e-mail Joyce.peek@daviess.kyschools.us...PS I will go to the office in the morning and request the same I know what I and my insurance paid so make the refund correct.

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5:48 pm EST

Aspen Dental last visit - crown prep

During my last visit for a crown prep, I was injured. Underneath my tongue was punctured during the procedure and it appeared as they were trying to cover it up. I had to go to urgent care because aspen dental didn't call me back the next day when I called to ask about it and for suggestions on healing. Now I have a $200 bill from urgent care that I can not afford.

I will not go back until this is resolved. It was embarrassing. My tongue was swollen for a week and felt like it was sticking out of my mouth as I spoke. I hate taking medicine but the pain was unbearable so I had to. The entire experience was awful and I spent so much money.

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2:59 pm EST
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Aspen Dental The charges of service I did not receive

My aspen dental account number is 3711851-0; vincennes, in 47591. Office manager at that time was debra cox. I lost everything I had when my leased business burn. My home had been paid in full which I lost because I used it as collateral for my $100, 000 business loan. I also lost my credit score of 853. I'm 68 years old and disabled to work post neurosurgery (spinal neck c-4 thru c-7). I'm trying to build up my credit score, but the $6, 214.14 that aspen dental states I owe affecting me now. It was very embarrassing when I could not co-sign for my grandson taking out a $500 loan. Aspen dental is still causing me stress with this collection agency! All these errors occurred due to office employee. I chose the dental plan before I knew the price I only signed a draft. I explained a needed the lowest cost plan. She was going to correct the lowest plan for me when her computer went down. They called me back to see the dentist; she assured be that it would be corrected after I seen the dentist. When I was finished she had her purse and was going to lunch. I explained that I was moving in two months. I had four office visits the first visit was 10/24/2013 at which time they made the mold of my upper and lower teeth. My teeth were not decade but the enamel on my front teeth was gone. The second visit was 10/31/2103 at which time I had all my teeth pulled and new dentures were placed. The third visit was 11/07/2013 for a check-up to check on the gums and dentures. The fourth visit was approximately a 6 weeks from starting date; a glaze was placed into the open dentures for comfort. My dentures were a started set. I didn't get the choice of the color or thickness which bottom denture broke 6 months late. I moved to alabama (I still have the dentures they made). I had to go to affordable denture in ft. Payne, al to have another set made. I was charged by aspen dental (?) "$9, 200". My dental insurance paid (?) $3, 800.00. I tried to correct this problem for over a year. Aspen put the charges on a ge capital retail bank that I have never used. The reason once again for this letter is that this bill was sent to collection agency "portfolio recovery associates, llc. Two days ago I received another notice from collection. My portfolio recovery associates account number is [protected]. I would appreciate someone's attention and assistance with this huge matter! Laura pasquarella-talley; [protected]@outlook.com.

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1:16 pm EST
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Aspen Dental form not filed, bill not paid, sent to collections

I had work done by Aspen in Oneonta NY. They were amazing, however, the office did not take care of the insurance claim as they should have.
They needed to submit a form to my insurance company to receive payment because i had a horrible experience with another dentist and they needed to fix it. At the time, Lisa was the office manager. when filling out my paperwork she kept stating that if my insurance won't pay, I'm covered because I signed the contract. I paid over $600. for a denture at that very same visit.
Because the form wasn't submitted, my insurance denied it. I called and spoke to my insurance company as well as Aspen in Oneonta. I didn't know it wasn't settled until i received a collection letter. I have an outstanding collections for $639.(Glodal) The last conversation I had with Oneonta, they told me they couldn't pull it back, it was too late to submit the form and i can chose not to pay it. She was getting info from someone from Syracuse i think. I am very upset with this situation and hope you can look into this further to assist me.

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Aspen Dental Customer Reviews Overview

Aspen Dental is a well-known dental care provider in the United States. The company has received numerous positive reviews from satisfied customers. One of the most notable aspects of Aspen Dental is its commitment to providing high-quality dental care services at affordable prices. Many customers have praised the company for its friendly and professional staff, who are always willing to go the extra mile to ensure that patients receive the best possible care.

Another positive aspect of Aspen Dental is its state-of-the-art facilities and equipment. The company uses the latest technology and techniques to provide a wide range of dental services, including general dentistry, cosmetic dentistry, and orthodontics. Customers have also praised the company for its flexible scheduling options, which make it easy to book appointments at a time that is convenient for them.

Overall, Aspen Dental has received overwhelmingly positive reviews from customers who have used its services. The company's commitment to providing high-quality dental care at affordable prices, combined with its friendly and professional staff and state-of-the-art facilities, make it a top choice for anyone in need of dental care services.

Aspen Dental In-depth Review

Overview of Aspen Dental: Aspen Dental is a reputable dental care provider that offers a wide range of services to meet the oral health needs of patients. With numerous locations across the United States, Aspen Dental aims to provide accessible and affordable dental care to individuals and families.

Services Offered: Aspen Dental offers comprehensive dental services, including routine cleanings, fillings, extractions, root canals, crowns, bridges, dentures, and dental implants. They also provide cosmetic dentistry procedures such as teeth whitening and veneers.

Dentist Qualifications and Expertise: Aspen Dental dentists are highly qualified professionals who have completed extensive education and training in the field of dentistry. They possess the necessary expertise to provide quality dental care and are committed to staying updated with the latest advancements in dental technology.

Appointment Process and Availability: Scheduling an appointment at Aspen Dental is a straightforward process. Patients can easily book appointments online or by calling their preferred location. The availability of appointments is generally convenient, with flexible scheduling options to accommodate different needs and preferences.

Pricing and Insurance Options: Aspen Dental understands the importance of affordability in dental care. They offer transparent pricing and strive to provide cost-effective solutions for their patients. Additionally, they accept a wide range of insurance plans and offer financing options to make dental treatments more accessible.

Patient Experience and Customer Service: Aspen Dental prioritizes patient experience and aims to provide a comfortable and welcoming environment. Their friendly and knowledgeable staff ensures that patients feel at ease throughout their visit. They also prioritize effective communication and strive to address any concerns or questions promptly.

Facilities and Equipment: Aspen Dental clinics are equipped with state-of-the-art facilities and modern dental equipment. This enables their dentists to provide high-quality care and utilize advanced techniques for accurate diagnoses and effective treatments.

Online Presence and Resources: Aspen Dental has a user-friendly website that provides valuable resources and information for patients. Their website includes educational articles, FAQs, and a blog to help individuals maintain good oral health. Patients can also conveniently access their account information and make payments online.

Community Involvement and Philanthropy: Aspen Dental is actively involved in giving back to the community. They participate in various philanthropic initiatives, including the Healthy Mouth Movement, which provides free dental care to veterans and individuals in need.

Overall Rating and Conclusion: Aspen Dental is a reliable dental care provider that offers a wide range of services, prioritizes patient experience, and provides accessible and affordable dental care. With their qualified dentists, modern facilities, and commitment to community involvement, Aspen Dental is a great choice for individuals and families seeking comprehensive dental care.

How to file a complaint about Aspen Dental?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Aspen Dental. Make it specific and clear, such as "Billing Dispute at Aspen Dental" or "Poor Quality Dental Service at Aspen Dental".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Aspen Dental. Mention key areas such as customer service, quality of dental care, billing and insurance issues, appointment scheduling, hygiene practices, or any misrepresentations. Include specifics like dates, locations, and names of staff involved if possible. Describe the nature of the issue, including what you expected versus what you received. If you attempted to resolve the issue, detail the steps you took and the response from Aspen Dental. Explain how the issue has personally affected you, such as financial loss, stress, or health implications.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Aspen Dental, whether it be a refund, corrective treatment, or an apology.

7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all relevant details have been included.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Aspen Dental.

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Contact Aspen Dental customer service

Phone numbers

+1 (888) 809-5582 +1 (800) 277-3367 More phone numbers

Website

www.aspendental.com

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