Aspen Dental
reviews and complaints

Trying to get my financial part done so i can finally get my dentures but the financial guy will not return Any calls I've made to the office so that I can find out what is going on.I haf 1 impression made already and had to go back i wnd take a day off in order to have Jason accept a email from whoever to get me going. Now I'm week away from my Appointment again and no word how much i need to bring to pay down after my insurance has been accepted.I dont know why or understand why this man is not even trying to assist me, the person at front desk has said she's given him my 4 messages to call me.Now I will need to cancel my appt for August 1st because I have no information to proceed to the next step.Please help me.Donna Roberson
[protected]...[protected]@gmail.com

I made an appointment for a CLEANING for myself and my son and we went in for the appointments on 7/23/2019. I also made an appointment for my husband for 7/24 for a cleaning. Immediately numerous xrays were taken. I have never had so many x-rays for a routine dental exam and cleaning. In the middle of these x-rays I said, "Is this covered? I don't want a big bill." I was told that as a new patient we all would receive this first initial visit free. I also wouldn't find out until after all the x-rays were taken that the cleaning would not be done that day even though I specifically requested a cleaning for each of us. When my husband went in the following day he was also under the impression that the first visit was free as I had been told this the previous day. However, when my husband checked out we were charged $324.00! I contacted the office and they insisted they hadn't told us a visit for a new patient was free. They insisted they informed us that they have CONDITIONS regarding the free new patient visit and that my son, being less than 21, would be charged in full and that my husband and I, due to having dental insurance would each be billed $39. I want a full refund of the $324 as they misrepresented the costs of their services.

I started my adventure back on Dec 26 2017, I had 12 teeth removed and dentures applied and bottom teeth scaled all in the same day .Would not recommend it! The pain was horrible. I had too many appointments I couldn't make due to my job, I upgraded to a better more natural feeling set and have not been able to wear them due to the fitting. The size of the teeth are too big and they about fall out of my mouth. they won't change them. I shouldn't have to pay for a product that I can't wear. On another note, the customer service is the worst I've ever dealt with. You have an appointment and then when you go, you sit there and wait over an hour to be seen. It's like herding cattle, next, next, next ecetra! They rush you in and out once they get you back in the examining room. Bottom line, I don't have my permanent dentures, and would like to have.They are still in the cup they were given to me in.

May 20 2019 had "free"appointment and established a treatment plan. High pressure techniques after a long and exhausting appointment used to set up an account. Was rushed thru this process and given a stack of paper and dismissed out the door. Got home and review the charges on the plan. Several added products and procedures that were not discussed. I called the next day to cancel that plan and confirm that no charges were made. My account balance was zero. I was told the transaction was cancelled...I have this recording on my phone. Went for a second appointment and signed new agreement for interest deferred account...Received billing on original account with interest. Paid the minimum in good faith that it would be corrected...called and was told a ticket was made. A credit was made to my account to correct the balance due but I'm being charged interest. Was informed today that they can not change this and that the second account I signed is not in the system. But yet they knew to credit the balance? So what happened to the second account?. Again all conversations have been recorded.

I am beyond furious. My 25 year old daughter had a blackout and fell face first into a granite counter knocking out her front tooth and breaking another one. It was a Saturday 7/13/19 and nothing in or around Berryville AR was open for emergency dental care. I called your toll free number to try to get to some help because I knew that there was a small window of time for her to save her tooth since it had been knocked with roots intact. Working for doctors for years I know that practices will see new patients in an emergency situation and this was definitely an emergency. The person that I spoke with said that she would have to put my daughter on the schedule and could give me a phone number so I could at least speak to a dentist on call so to get some kind of instruction to hold her over till she could be seen. I called and left a message. To my surprise and disbelief the next person I spoke to named Amanda told me that the dentist on call could not speak to us because she was not an established patient. What doesnt sound right about this? Your website clearly states that you have emergency care. No one at your call center even knows anything about dental. Going to the ER or urgent care is not an option due to the fact that they are not specialized in dental emergencies and they do not have an on call dentist. I checked! I spoke to multiple people with your call center and was denied speaking to a dentist. That it wasnt YOUR policy. Without being instructed properly she is going to lose the tooth and it is going to cost me $1145.00 to have a partial made because she cant afford such a costly expense. If I would have been given the option to speak to a doctor about her tooth it would have only needed to be bonded until it reattached. But since the crucial time frame had passed without proper instruction the tooth cannot be saved. I hold your company liable for this horrible incident that has happened to my daughter. I plan on sending this complaint to the Better Business Bureau because because this should of never happened. I plan on seeking legal counsel in regards to this matter and will also make this public on Yelp, Facebook, and all other public websites. We are a retired military family and Veteran administration will be notified so the retirees and their families know what happened to us and to prevent them from this kind of negligent care. I have the dental documentation along with the phone record to support this complaint. My daughter is completely devastated and all of this could of been avoided.

To whom it may concern,
I am sincerely disappointed in my entire experience with Aspen Dental over the last year. I have been a loyal patient for a few years until my recent horrible experience. It all started with a routine check-up where I came in with some minor tooth discomfort that I noted during my cleaning. An Xray was taken and it was determined that I would need a root canal and a crown. I went in for my root canal appointment in the fall of 2018. The dentist who was to do my root canal was rough and after drilling down so deep decided, he didn't want to do a root canal and was just going to do a very large filling. He said if I still experienced discomfort after this filling to call and he would do a root canal. He put in my temporary crown. I left there and that night and the following three nights had the WORST tooth pain in my life. I was up 24/7 in agony and could not figure out why. I tried calling the office multiple times and when I finally got a hold of someone and explained to her what had happened and tried to get in for a root canal, she proceeded to tell me the earliest they would get me in was in 3 weeks. I was livid.
Luckily, the pain subsided to a reasonable level. I was told my permanent crown would be ready in 3 weeks which put me at the end of November/beginning of December 2018 timeframe. I had already met my dental insurance deductible in 2018, so I was told I would definitely be able to get my permanent crown put on in 2018 so I could avoid paying my deductible twice. I had an appointment for the beginning of December 2018. They called and pushed my appointment to the middle of December 2018. Then, they called and rescheduled my appointment AGAIN for January 2019. I was very unhappy with this decision. When I went for my appointment in January to get my permanent crown on, an appointment that should have only taken 45 minutes MAX - took almost 4 hours. I went in, had my temporary popped off, and waited for the dentist for 1 hour. When the dentist came back he looked at my tooth and said I needed an x-ray and left again. 45 minutes after my X-ray was taken he finally cemented on my permanent crown. The crown was very high and my bite was significantly off. I told him this and he said OK and then left again. Another 40 minutes went by and he walked back and asked why I was still there. I told him my tooth needed sanded as my bite was high - he said OK and then left and completed a whole filling on someone else! At this point, I am fuming. What should have taken 45 minutes tops, I have been here for 4 hours - having to take a whole vacation day for work. When the whole thing was said and done, I just wanted to leave and stopped at the front desk to ask if I owed anything to which they said "No, you're all set."
As you can imagine, when I got a bill in the mail almost 4 months later for $164, I was shocked. I feel passionate that I should not have to pay this bill from my very negative experience. I originally was going to fight to get all of the money I paid for the crown back; however, I decided to let it go - until I got the bill
Let me know if someone would like to discuss this further to dispute the charges.

Kimberly J. Brown
C: [protected]
E: [protected]@gmail.com

A 75$ procedure is being charged as 135$ and the business. Went in for an extraction, got charged 252$ before getting seen. Was told the extraction was 135$. The dentist was overly aggressive while handling my tooth causing it to shatter. This, conveniently, added up the entirety of the 252$ charge I received prior to seeing any doctor or getting any x-rays done. I truly believe they charged their highest price for an extraction, and ensured that the quote would be fulfilled by shattering my tooth resulting in a surgical removal as opposed to a a simple extraction. I'm not sure if this is the path I should take to address this issue, but I feel the employees were focused on obtaining a price goal as opposed to offering competent and fair medical procedures.