- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- UnReplied
- With attachments
Unprofessional services, late product, poor service
On April 13th, 2023 I had broken my bar that is glued to the bottom inside front teeth. I was looking for a emergency dental service that could help. I found Aspen Dental on google and called. The call was answered by customer service rep, who I asked is this something Aspen Dental could help me with. She replied yes and had an appointment for me in Oak...
Horrible experience
I visited Aspen Dental on July 13,2023. I had a first time visit in order to have my dental health cleared for an upcoming surgery. They did an initial exam and X-rays. I was informed that I needed a root canal. I scheduled the root canal for 8/24/23 and paid my out of pocket cost. One day prior to my appointment, I was contacted and told me that they did...
Read full review of Aspen DentalInvisalign progress, service, communication, loyalty to patients, care, upholding your oath to take care of patients and to do what is right by them.
Started Invisalign program with them approx 2 years ago. Asked for Revision. Completed correctly. 2nd time around with Invisalign revision was a NIGHTMARE. NO Dentist in house to complete properly with scan. Revision Scan was completed by only a Dental hygienist with no Dentist present. This was on 7/3. Was told that trays would be in production and would...
Read full review of Aspen DentalIncomplete root canal
I had a root canal done on February 18, 2023, on a Saturday morning in Corpus Christi, Texas. The Doctor that performed the root canal was Dr. Ashraf Harhash. He is out of Houston, Texas where he has his practice. I have Humana plus medicare and he was on my network plan. The manager at Aspen Dental name is Kristen Chapa, she was no help at all. I waited...
Read full review of Aspen DentalService on my teeth
Went in to get my tooth pulled cause it was chipped but instead they told me they were going to put a gold tooth on top of it ,told them I didn't want it I just wanted it pulled but they insisted ,after it was done a few months later it started hurting, was hoping it would go away and stop but I think I waited too long cause it would stop hurting then start...
Read full review of Aspen Dentalnot receiving my refund,for a service not rendured
On june 18, 2023 I had an apt. To have my wisdom teeth removed, the surgeon was against pulling them, the $390.00 was taken immediately when I arrived, since to service was rendered I went back to the front desk to get my refund & was told their was a problem with their system, its been two months. I will have to get a lawyer if this is not resolved...
Read full review of Aspen DentalBill balancing
I went to Aspen Dental on 8/15/23. I need on emergency root canal and crown. I know exactly how my insurance works, what is covered, how the contract between my insurance and in-network providers works and have knowledge of medical coding and billing. I have no deductibles or copays for emergency and regular dental care. I have special needs disability...
Read full review of Aspen DentalProduct defect and customer service provided after incident
I started treatment with Aspen Dental on June 20, 2022, to prepare for a right-side upper bridge after my initial exam on March 7, 2022. On August 8, 2022, I received my bridge on the upper right side of my mouth. The dentist told me it was made from their best material, and I’ll be set for years. It was perfect. I paid over $3000 out of pocket; my dental...
Read full review of Aspen DentalA refund I am waiting for.
Dear Sir:
I am filling this complaint because Aspen Dental has not refunded the money that it promised me. The amount is $1718.61. The company was not able to make a pair of Dentures that fit the way they needed to. The company promised to refund the money five days from the date 7/24/23 and it is now 8/19/23. Please
help me to receive this refund because I live on a fixed income and need the money to purchase a new set of dentures.
Service, common courtesy, pain and loss work time
So, I am thinking of getting a lawyer involved with Aspen Dental, Sherman Texas! I started this journey November 15, 2022, and 10-MONTHS and 3 DAYS LATER... it's still going. I had an appointment to get my teeth looked at because I had two teeth that broke and wanted to get them fix. At that appointment they said they could pull all of my top teeth and I am...
Read full review of Aspen DentalAbandoned and bait and switch
Don't go here for anything!i mean anything read the reviews on yelp or on one of the many facebook pages dedicated to the horrendous stealing smiles business but we are forming we will fight back . Please join my new page aspen dental victims fighting back!? please at the top leave your full name and state at the top. You can't keep ripping people off and no recourse
Desired outcome: Give them a taste of Thier own medicine!!
Swallowed a unstable crown only had a year and a lil change
Subject: Extremely Dissatisfied with Aspen Dental's Crown Work I swallowed my crown while sleep I am writing to express my utmost disappointment and frustration with the dental crown work that was performed on my front right tooth at your Gastonia, NC location. The entire experience has been nothing short of a nightmare, leaving me in emotional distre...
Read full review of Aspen DentalRefund for work never done
I’ve been trying to get my money back for work that was never done. For the first two months, I was told the “system was down” and there was nothing they could do until the systems were back up. Now that the “systems are back up”, I’m still getting the runaround as I’ve called 3 times and each time I’m told it takes 7-10 days, days go by, make another call...
Read full review of Aspen DentalCustomer Service verifying insurance
I have been trying to get an appointment with Aspen Dental for 6 weeks; I make an appointment and they cancel it. I have Aetna HMO but my dental plan is a PPO (which they accept). I have even sent copies of the front and back of my card and they are tell me when they call that Aetna is not a PPO plan. So I call Aetna, they verify it is a PPO plan and offer to contact Aspen dental while I am on hold. Two Aetna Representatives have told me that they gave them the information and Aspen says, no. I have had to have a front tooth replaced 2 years ago, and the dentist that did the procedure is no longer in the area. It is infected, loose, and quite painful, and I would like to be seen before the infection goes into my blood stream! This can be fatal! No one is helping me! This is the only dentist near me that accepts my insurance!
Desired outcome: I would like an appointment with a dentist or oral surgeon.
Appointment for teeth cleaning
They hygienist Kayla cleaned my teeth 5 months ago. I was scheduled for a cleaning today and was told I had to pay $92.00 before I could be seen for a deep clean. I refused and asked to speak with the hygienist. Kayla would not come put to speak With me. I left work for this appointment and you all demonstrated very poor communication. If your company i...
Read full review of Aspen DentalProduct defective, overcharges, refunds not received, billing incorrect.
COMPLAINT FOR CLASS ACTION LAWSUIT - Janie S Neese Boxxe I first went to Aspen Dental in Hinesville Georgia on March 28, 2023. The first visit evaluation and x-ray were free. I went to them to see about a new upper dental plate and a partial lower. After being seen by the dentist, she said they would have to evaluate my lower 11 teeth and gums for...
Read full review of Aspen DentalFalse teeth fit
I purchased a complete upper plate in 2022, that required removal of 4 teeth and a temporary plate to use until gum shrinkage. After 6 months a permanent plate was provided with a hard liner to be done if needed. On Aug 10, 2023 I had the hard reline completed. The next morning when putting the plate in my mouth there was sore spot. I put Oral jell on the...
Read full review of Aspen DentalImplants
I had all my teeth pulled and had 6 implants put in.. I woke up during surgery.. I complained the next visit at office to Dr Bree.. Then the nightmare began it went on for 3 Years finally I went to a good oral surgeon 2 implants had to be removed and 4 FELL OUT OF MY MOUTH.. So I got 2 new implants and had to gave bone graphs and my top mouth was without implants because it took your people kept me coming..And the oral surgeon was very rude and dismissive.I paid over $25,000 dollars then I had to pay the real oral surgeon at the new office to redo my whole mouth
Desired outcome: return of my money for all implants and all money for dentures because I never got a finished product
My teeth
They suck I wouldn't have people go there all they r that works there is nothing but kids don't know anything about teeth my husband went there 9 months ago and he still can't wear his teeth they messed them up and I can't even get my money back this is [censored] .they don't know what there doing
They can't even get my teeth right I can't even wear them something has to be done. .
Aspen Dental was not able to fit my Dentures properly and offered to return my money
The document that we signed on 7/24/23 stated that I would receive my refund would be processed in 5 business days. I have called the dental office in Little Rock Ar. and the manager says she can not do anything to help me get my refund of $1718.61. I need this money in order to purchase another pair of Dentures. Please help me resolve this problem.
Thank You
About Aspen Dental
Aspen Dental is committed to providing high-quality dental care to patients of all ages and backgrounds. The company offers a wide range of dental services, including general dentistry, cosmetic dentistry, orthodontics, and oral surgery. Aspen Dental also provides emergency dental care services to patients who require immediate attention.
One of the key features of Aspen Dental is its commitment to making dental care accessible and affordable for everyone. The company offers a variety of payment options, including financing plans and insurance coverage, to help patients manage the cost of their dental care. Aspen Dental also offers free consultations and second opinions, as well as a satisfaction guarantee to ensure that patients are completely satisfied with their dental care experience.
In addition to its commitment to providing high-quality dental care, Aspen Dental is also dedicated to giving back to the communities it serves. The company has a strong philanthropic program, which includes partnerships with organizations like the Oral Cancer Foundation and the American Cancer Society.
Overall, Aspen Dental is a trusted and reliable dental care provider that is committed to providing high-quality, affordable dental care to patients across the United States. With its extensive network of locations, comprehensive range of services, and commitment to patient satisfaction, Aspen Dental is a top choice for anyone seeking dental care.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Aspen Dental. Make it specific and clear, such as "Billing Dispute at Aspen Dental" or "Poor Quality Dental Service at Aspen Dental".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Aspen Dental. Mention key areas such as customer service, quality of dental care, billing and insurance issues, appointment scheduling, hygiene practices, or any misrepresentations. Include specifics like dates, locations, and names of staff involved if possible. Describe the nature of the issue, including what you expected versus what you received. If you attempted to resolve the issue, detail the steps you took and the response from Aspen Dental. Explain how the issue has personally affected you, such as financial loss, stress, or health implications.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Aspen Dental, whether it be a refund, corrective treatment, or an apology.
7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all relevant details have been included.
8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.
9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Aspen Dental.
Overview of Aspen Dental complaint handling
-
Aspen Dental contacts
-
Aspen Dental phone numbers+1 (888) 809-5582+1 (888) 809-5582Click up if you have successfully reached Aspen Dental by calling +1 (888) 809-5582 phone number 7 7 users reported that they have successfully reached Aspen Dental by calling +1 (888) 809-5582 phone number Click down if you have UNsuccessfully reached Aspen Dental by calling +1 (888) 809-5582 phone number 62 62 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (888) 809-5582 phone number+1 (800) 277-3367+1 (800) 277-3367Click up if you have successfully reached Aspen Dental by calling +1 (800) 277-3367 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling +1 (800) 277-3367 phone number Click down if you have UNsuccessfully reached Aspen Dental by calling +1 (800) 277-3367 phone number 3 3 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (800) 277-3367 phone number+1 (312) 399-9779+1 (312) 399-9779Click up if you have successfully reached Aspen Dental by calling +1 (312) 399-9779 phone number 1 1 users reported that they have successfully reached Aspen Dental by calling +1 (312) 399-9779 phone number Click down if you have UNsuccessfully reached Aspen Dental by calling +1 (312) 399-9779 phone number 3 3 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (312) 399-9779 phone numberProfessional Services+1 (406) 489-3290+1 (406) 489-3290Click up if you have successfully reached Aspen Dental by calling +1 (406) 489-3290 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling +1 (406) 489-3290 phone number Click down if you have UNsuccessfully reached Aspen Dental by calling +1 (406) 489-3290 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (406) 489-3290 phone numberTerritory Manager+1 (315) 350-8795+1 (315) 350-8795Click up if you have successfully reached Aspen Dental by calling +1 (315) 350-8795 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling +1 (315) 350-8795 phone number Click down if you have UNsuccessfully reached Aspen Dental by calling +1 (315) 350-8795 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (315) 350-8795 phone numberPublic Safety+1 (315) 569-0948+1 (315) 569-0948Click up if you have successfully reached Aspen Dental by calling +1 (315) 569-0948 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling +1 (315) 569-0948 phone number Click down if you have UNsuccessfully reached Aspen Dental by calling +1 (315) 569-0948 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (315) 569-0948 phone numberClinical Director
-
Aspen Dental emailscustomerservice@aspendental.com100%Confidence score: 100%Supportsteve.nolan@aspendental.com99%Confidence score: 99%Communication
-
Aspen Dental address728 Stillwater Ave., Bangor, Texas, 4401, United States
-
Aspen Dental social media
Most discussed Aspen Dental complaints
Class action lawsuit against aspen dentalRecent comments about Aspen Dental company
Full upper denture
Magical Smiles
1 review
Adventure Dental
2 reviews
DentaQuest
65 reviews
DentaCard Discount Dental Plans
8 reviews
Station Dental Group
1 review
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!