Menu
Aspen Dental Customer Service Phone, Email, Contacts

Aspen Dental
reviews and complaints

Aspen Dental's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.aspendental.com
www.aspendental.com

Learn how the rating is calculated

1.5 1648 Reviews 1630 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Aspen Dental complaints 1630

ComplaintsBoard
P
9:10 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Let's put it short an to the point., went there got a loan thru there healthcare finance partner, it was a 2 yr loan $100 a month. In feb this year. I missed a few payments but they charged my account my account 2 times or more each month $20 $25 $98.99 each time they took the money out of my account they did it more, I called they told me the $25 an $20...

View 0 more photos
Read full review of Aspen Dental
ComplaintsBoard
C
3:24 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have spent thousands of dollars in the past with this company and on, 12/5/23 got a quote to remove a cracked tooth and have a tooth added to my bottom plate all while having two dental insurance plans. So today I called to make an appointment to proceed and I was told I would have to pay 50% of the quoted cost of $1,856.00. I never paid ahead in the past...

Read full review of Aspen Dental
ComplaintsBoard
M
3:10 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On June 5, 2023 I went to Aspen Dental because I need to have a tooth pulled, only one tooth. I had x-rays done of my mouth and teeth. I was told by the dentist that I had cavities under all my crowns and the way to fix that would be to pull my teeth and have dentures made. I didn’t asked to see the x-rays or anything. I took the dentist at her word. I had...

Read full review of Aspen Dental
ComplaintsBoard
B
4:52 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Aspen Dental in North Myrtle Beach, S.C. provided no relief after contracting thrush through there office. I had 4 fillings and an extraction done there and developed thrush about 6 to 8 days later. I followed there instructions for all post op care. Called there office for a follow up visit and have this treated. They wouldn't see me for 3 weeks and when I...

Read full review of Aspen Dental
ComplaintsBoard
G
6:55 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dear Sirs: To make this short, I'm not paying any more and demand your guarantee policy. If a patient is not satisfied with the total results of denture's overall. I have never been satisfied with any of the procedure's, especially the dentures I had Aspen Dental. I had the at least 6-8 adjustments over the last year. They are still hard to wear without...

Read full review of Aspen Dental
ComplaintsBoard
L
12:46 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have tried for 3 months to get an upper denture from the Fort Dodge Aspen dental. What I have is a $1325.00 dollar denture that doesn't and will never fit setting in a dish of water in my bathroom! From late August until November 22. I made many trips over there twice a week except when they had equipment problems I told them from the beginning that the...

Read full review of Aspen Dental
ComplaintsBoard
C
9:53 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

To whom it may concern, 12/4/23 9:45No star for them from me,. It is shame that this company would even start a bussiness in our lil old town of Okeechobee, Florida like they are starting out, I called Aspen Dental and they got me right in and Said they did take my insurance, Humana, my appointment was at 9:45, and I got out at round 12:30, but I was very...

Read full review of Aspen Dental
ComplaintsBoard
J
4:08 pm EST

Aspen Dental I pay for a services in full with Aspen Dental on Main Street In Suffolk, VA

Account #[protected]- March 28,2023 I contracted AspenDental for dental work over a period of time. I just received a pass due bill for a cleaning. I was not informed that this cleaning was not included in the in the contact. At the time of the service I was not given a bill nor asked for any money. So I assumed that this was included in the contract. It was only after I called an questioned the office if there would be a charge for up coming appoinment and found that I would be charged did I receive a bill.

Not informing me that there would be a charge was unfair.

Claimed loss: $458.60

Desired outcome: I do feel I was misled by omission and feel like I should not have to pay this bill. This bill is extremely high and I am on a fixed income so I will have to set up a payment plan of $50.00 a month.

Read full review of Aspen Dental
Hide full review
ComplaintsBoard
L
1:01 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My first experience with getting new dentures was 2014. In 2021, my lower teeth needed to be extracted and one of my remaining teeth is above the lower denture, which then caused my upper denture to crack. In September 2022, I got a new upper denture and since then, every two months my upper denture has cracked and broke in half in the same spot. I have...

Read full review of Aspen Dental
ComplaintsBoard
M
3:26 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Aspen Dental performed a badly done Root Canal and Crown on my molar in December 2022. The temporary crown broke and was replaced because the initial work was not done correctly. Then the final crown arrived and it was put in place after several tries. The freshly new doctor was not very experienced. My tooth that was supposed to be fixed and resolved for...

Read full review of Aspen Dental
ComplaintsBoard
C
2:10 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I had a consult with Aspen at their Charlotte, NC location back in October 2023. I was given an itemized treatment plan and I then decided to an alternate treatment plan (snap-in dentures v. implanted dentures). I was NEVER contacted again. They then had no nothing to do with me and was ignored. Obviously, I did not proceed with their treatment plan. The...

Read full review of Aspen Dental
ComplaintsBoard
P
11:23 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Long story short I was approved for loan I did not accept it bc it wouldn't cover what I needed done. After a few weeks I started getting phone calls emails saying I needed to make a loan pmt. I told them I did not get loan but still they called daily. I deal with depression and anxiety due to this happening to me letters came daily. I moved to bessimer...

Read full review of Aspen Dental
ComplaintsBoard
Y
8:42 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I received services from Aspen Dental and had a lower denture made a few years ago and paid my contracted cost off completely and then some and this left me with a 7-year warranty on my denture. Recently, my denture broke and I went to an Aspen dental in the new state in which I had moved to try to get it repaired or replaced under warranty. When I brought...

View 0 more photos
Read full review of Aspen Dental
ComplaintsBoard
N
9:26 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On wednesday 15 of november around 10:00 am. My disabled elderly wife went to aspen dental, located at 429 south columbia ave suite b, rincon georgia. To fill out some paperwork for the office manager. Once she arrived the manager took her to her office and proceeded to become very rude and aggressive! She told my wife that she was doing her a favor by...

Read full review of Aspen Dental
ComplaintsBoard
E
2:40 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Aspen Dental Fluoride treatment

October 31, 2023 I went to the Defiance Ohio Aspen Dental office for a teeth cleaning appointment. I always decline the optional fluoride treatment because it is not covered by my insurance. This visit the dental hygienist put it in her notes that the fluoride treatment was administered to me. I had declined it and it was not administered to me. They had kept me waiting for 20 minutes in the waiting room and rushed me through the cleaning. I would know if a fluoride treatment had been performed. I am now being billed for the treatment that I declined and did not receive. Now I am wondering who they gave this treatment to that I am being billed for. I called the office to discuss this and they refused to take it off my bill. What Aspen Dental is doing is unethical and unprofessional.

Claimed loss: $46.

Desired outcome: I want the charge taken off my bill and the public aware of this scam they are perpetrating.

Read full review of Aspen Dental
Hide full review
ComplaintsBoard
M
8:25 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This is a follow up from my original complaint titled, Mouth Pain. Peter Schuler: I submitted a complaint a week ago and I haven't received a response.I met with the dentist Patel at the clinic and I tried to explain what happened with dentist Koolick during the filling.She took a new Xray which showed that the drilling and the filling did hit the nerve...

Read full review of Aspen Dental
ComplaintsBoard
J
1:05 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On my first visit to Aspen Dental (Rome NY) for a dental problem they took about (20) x-rays at $18.00 each, okay, understandable... But, less then (21) days later I had an appointment for a teeth cleaning. At the appointment I couldn't believe it when the said they needed a "new" set of x-rays (20) just for a teeth cleaning and exam and they didn't even...

Read full review of Aspen Dental
ComplaintsBoard
R
4:15 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Those two bills were submitted to my Medicare Insurance Aetna and were denied because the person who performed the cleaning was not registered in the Network for that particular branch (Aspen Dental in Dania). According with the Fee Schedule from Aetna, the service render on 10-5 and 10-13 were in the approved CPT codes and my co-payment was $0.00, but I...

View 0 more photos
Read full review of Aspen Dental
ComplaintsBoard
M
9:09 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On October 4th, I went to the Aspen Dental clinic 2827 Peoria avenue and the dentist Ben Koolick he did 2 fillings on my lower left and the next day he did one filling on my lower right. Dentist used dirty gloves for the procedure: Before the procedure, took my phone with his gloves and then put it on the table. I asked him to change his gloves because the...

Read full review of Aspen Dental
ComplaintsBoard
D
9:59 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dennis Hiller, service date. started 09/28/2022 ... My extraction was good and no problem with staff. New plates wobble. Surgical Placement of Implants Body (2) were to close together, causing teethe too not probably fit. Dentures top and bottom are not correct (i first set of upper were crocked). I'm requested a refund for Body Implants and Denture...

Read full review of Aspen Dental

About Aspen Dental

Screenshot Aspen Dental
Aspen Dental is a leading dental care provider in the United States, with over 850 locations across 42 states. The company was founded in 1964 and has since grown to become one of the largest and most trusted dental care providers in the country.

Aspen Dental is committed to providing high-quality dental care to patients of all ages and backgrounds. The company offers a wide range of dental services, including general dentistry, cosmetic dentistry, orthodontics, and oral surgery. Aspen Dental also provides emergency dental care services to patients who require immediate attention.

One of the key features of Aspen Dental is its commitment to making dental care accessible and affordable for everyone. The company offers a variety of payment options, including financing plans and insurance coverage, to help patients manage the cost of their dental care. Aspen Dental also offers free consultations and second opinions, as well as a satisfaction guarantee to ensure that patients are completely satisfied with their dental care experience.

In addition to its commitment to providing high-quality dental care, Aspen Dental is also dedicated to giving back to the communities it serves. The company has a strong philanthropic program, which includes partnerships with organizations like the Oral Cancer Foundation and the American Cancer Society.

Overall, Aspen Dental is a trusted and reliable dental care provider that is committed to providing high-quality, affordable dental care to patients across the United States. With its extensive network of locations, comprehensive range of services, and commitment to patient satisfaction, Aspen Dental is a top choice for anyone seeking dental care.
How to file a complaint about Aspen Dental?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Aspen Dental. Make it specific and clear, such as "Billing Dispute at Aspen Dental" or "Poor Quality Dental Service at Aspen Dental".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Aspen Dental. Mention key areas such as customer service, quality of dental care, billing and insurance issues, appointment scheduling, hygiene practices, or any misrepresentations. Include specifics like dates, locations, and names of staff involved if possible. Describe the nature of the issue, including what you expected versus what you received. If you attempted to resolve the issue, detail the steps you took and the response from Aspen Dental. Explain how the issue has personally affected you, such as financial loss, stress, or health implications.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Aspen Dental, whether it be a refund, corrective treatment, or an apology.

7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all relevant details have been included.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Aspen Dental.

Overview of Aspen Dental complaint handling

Aspen Dental reviews first appeared on Complaints Board on Oct 28, 2006. The latest review Dentures was posted on Apr 24, 2024. The latest complaint Reimbursement back on my credit card was resolved on May 24, 2023. Aspen Dental has an average consumer rating of 2 stars from 1648 reviews. Aspen Dental has resolved 210 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Aspen Dental contacts

  2. Aspen Dental phone numbers
    +1 (888) 809-5582
    +1 (888) 809-5582
    Click up if you have successfully reached Aspen Dental by calling +1 (888) 809-5582 phone number 7 7 users reported that they have successfully reached Aspen Dental by calling +1 (888) 809-5582 phone number Click down if you have UNsuccessfully reached Aspen Dental by calling +1 (888) 809-5582 phone number 61 61 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (888) 809-5582 phone number
    +1 (800) 277-3367
    +1 (800) 277-3367
    Click up if you have successfully reached Aspen Dental by calling +1 (800) 277-3367 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling +1 (800) 277-3367 phone number Click down if you have UNsuccessfully reached Aspen Dental by calling +1 (800) 277-3367 phone number 2 2 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (800) 277-3367 phone number
    +1 (312) 399-9779
    +1 (312) 399-9779
    Click up if you have successfully reached Aspen Dental by calling +1 (312) 399-9779 phone number 1 1 users reported that they have successfully reached Aspen Dental by calling +1 (312) 399-9779 phone number Click down if you have UNsuccessfully reached Aspen Dental by calling +1 (312) 399-9779 phone number 3 3 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (312) 399-9779 phone number
    Professional Services
    +1 (406) 489-3290
    +1 (406) 489-3290
    Click up if you have successfully reached Aspen Dental by calling +1 (406) 489-3290 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling +1 (406) 489-3290 phone number Click down if you have UNsuccessfully reached Aspen Dental by calling +1 (406) 489-3290 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (406) 489-3290 phone number
    Territory Manager
    +1 (315) 350-8795
    +1 (315) 350-8795
    Click up if you have successfully reached Aspen Dental by calling +1 (315) 350-8795 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling +1 (315) 350-8795 phone number Click down if you have UNsuccessfully reached Aspen Dental by calling +1 (315) 350-8795 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (315) 350-8795 phone number
    Public Safety
    +1 (315) 569-0948
    +1 (315) 569-0948
    Click up if you have successfully reached Aspen Dental by calling +1 (315) 569-0948 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling +1 (315) 569-0948 phone number Click down if you have UNsuccessfully reached Aspen Dental by calling +1 (315) 569-0948 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (315) 569-0948 phone number
    Clinical Director
    More phone numbers
  3. Aspen Dental emails
  4. Aspen Dental address
    728 Stillwater Ave., Bangor, Texas, 4401, United States
  5. Aspen Dental social media
Aspen Dental Category
Aspen Dental is related to the Dental Services category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.