Aspen Dental review: Dentures

This concerns the Aspen dental located at 3425 Erie Blvd East, Syracuse N.Y. I bought the top of the line dentures just short of 7 years ago. I had lost between 35-40lbs and my dentures were falling out every time I talked, tried adhesive but not what I had to do when they were first fitted. So I called Aspen located at said address,talk to person answering the phone told her my problem and she scheduled an appointment for 3-5-24. I went in the lady asked what was I here for I said I had thought she would known. Then said they would need to take a xray which at first I said not if if's not covered. Then she said I 'm sending you back out to waiting room, which I thought was unfair because they should have had checked to see if it was covered, So then we got into a shouting match with the dentist and two of her workers all converged on me. I told them I wanted their names and the number for Aspen Management which they refused to do. Then one of her workers said go out back out in waiting room, I said the other lady just told me that everything was covered including the xray's. I told her to open her ears and then when the Dentist said go were are not doing anything for you. I paid top dollar for the dentures and now I can't keep them in my mouth. I did try and apologize but that wasn't enough for her. How can we resolve this? I just want them to fit, can;t they give me a second chance? Thanks for your understanding in this matter. PS sorry didn't know anyone's name. I did ask but they but they refused.