Aspen Dental review: poor service

My husband went to this place for dentures. Surgery was required before getting the temporary dentures. For over 6 months he complained about the temporary dentures and never once did the dentist himself look at the problems. He receives an appointment for his permanent dentures hoping finally to have some that he can eat with. He got there this morning to find the dentist he was working with were all gone and now there is a new on that says he now has to have more bone removed from his mouth before he can have dentures. Another 6 month that he can only eat soft foods. He is not a large man so he has lost lots of weight already and this will make it a year plus without eating much of anything. If the dentist would have just looked when he was complaining he would have seen that he needed more surgery. Where was the communication between the oral surgeon and the dentist to begin with? Why is it someone who was not a dentist was the only one to see him after the surgery all these months? I would not recommend these people ever! In my opinion they should pay for the surgery to make it right not us.