Aspen Dental review: Claimed unpaid bill

Last year, I don't remember the exact date, I went to Aspen Dental. I got a cleaning, an extraction, x rays and later had a mold made for upper and lower partials. When I was supposed to go to get them partials, I had to go out of down on a family matter, then I came down with Covid. When I did get them and the dentist was adjusting them, he saw a sore in the bottom of my mouth and said he would not put in and adjust the lower plate. When I was told I needed to get this work done, I applied for Care Credit and was approved instantly. ALater in the year, I received a bill from Aspen saying that I owed a little over $89.00, I called and questioned the letter and was told to disregard it because Care Credit had taken care of. When I finally was able to go back to the dentist, I was told I couldn't be seen because I owed that amount of money. I explained what had been told to me, but was told I would not be seen until I paid the unpaid bill. The receptionist told me to fax my Care Credit card information when I got home and I did just that. No one ever called me to tell me anything about the bill again, I gave them enough time to respond and when they didn't I called to question the letter and the bill and was told someone would call me back. I received no call. I then wrote a letter to the dentist and explained to him what was going on, no response. It has been almost a full year. I have partials that cost over $2000.00 that I can't use because they have not been properly adjusted, no one has bothered to call and say anything and I can only really chew on my front teeth because of the missing ones the partials were supposed to replace plus the extraction. I hope they do no treat the rest of their patients like they have treated me. I would have liked some sort of response of effort given to let me know something (good or bad) This really is poor business or just plain old incompetency.

I have no outcome, but I am still paying Care Credit. That is the only charge on that card (the charge for my dental work that is incomplete) I feel like I have been ripped off, lied to and just not cared about.