Aspen Dental review: Being forced to pay for Motto treatment after they said they were stopping treatment.

I went to the Oak Ridge location where I began treatment with Motto aligners. At a certain point in treatment (pretty much the end) week 17/22 my aligners weren’t shifting my teeth correctly. They removed my attachments to make new aligners. I waited from April until Sept and heard nothing from them. I finally go down in person and ask about the aligners. They say they have them, even though they never notified me. I then made the appt to get the attachments reapplied. Well, when they were reapplied the job was not done the same way it was the first time. The composite that forms the attachments was all over my teeth and the attachments themselves were not even fully shaped to attach to the aligners. I call back to let them know and they schedule me to come back two days later. When I show up that day they ask to speak with me for a second and they tell me that their Orthodontist sent an email saying I didn’t necessarily need the attachments and I could continue treatment without them since my teeth didn’t need to shift that much and they would remove the attachments from two days prior. I asked to see the email, to which the front desk lady replied, oh sure, what’s your email and asks me to have a seat. (Still haven’t seen the email they claimed to have gotten). Next thing I know, the office manager comes and takes me to her desk to talk. Where she proceeds to tell me that they will refund me my money for the Motto treatment. Because they were just going to stop all treatment on Motto since they have had too many complaints/issues and don’t even have a smile advisor (the people trained to apply the attachments)on location. (Turns out it was a trial run of their wanna be version of Invisalign, which they fail to mention when you sign up). I said, oh ok, so what does that mean? She says you’ll get all the money back for that treatment and you should hear from the (I guess) region manager in a few days. She goes on to say that if I want to continue treatment there for other things I was welcome to. I take her word for it and leave. (Since, we were best friends in high school) Well, a few days went by and I receive a letter saying I’m no longer welcome at any Aspen Dental location and still no word about the refund. At this point I know I’m getting the run around. Why should I have to pay for a treatment that I did not receive? How can they half way shift your teeth, then say oh, we aren’t gonna do that anymore and force me to pay for it?