Aspen Dental
Reviews and Complaints

I was seen yesterday to have what I believed to be a piece of tooth removed from my gums. As the numbing agent wore off, I noticed the piece, which turned out to be bone, was still there and they removed an entire tooth instead. Still in pain, I called back to inform them of there mistake. I was seen again this morning to remove the bone. The bone is still protruding, and now I can't eat on the left side of my mouth because they took the remaining tooth without proper consent. They made me a 'plan' that I did not agree with and refuse to go with my goals. Not to mention, I was not given a refund for the tooth they took without permission. Absolute worst experience I've ever had or heard of from a dental office.

I went to Aspen Highland IN November 2017. It was diagnosed that I had to have four teeth that needed to hand root canals/crowns, imp!ants or extracted. Due to the cost factor, I opted for the extraction. I was also told that I needed four filings and I had periodontal disease. I was given a prescription for the infection in the teeth that were to be extracted. When the appointment came for the extraction, I was prept and the dentist who was to do the extraction, took such a long time between the numbing and the procedure, that the anesthesia wore off and the pain was great. I was felt that due to the schedule, I felt that I was like a side of beef. I was soon after that had four fillings treated. No problem. I had the treatments for periodontal. In the fall of 2018, I had a crown break off I went immediately to Aspen to get treatment and was told I had to make an appointment. My insurance started to have my previous dentist in there group. I made an appointment and they informed me that I had no periodontal disease. Aspen told me periodontal disease was treatable only but not curable. What gives? How I wonder if the extracts were all necessary. Did the denture (Temporary) contribute to the problem I had with the crown that broke and will need an implant to remedy.

I took my husband there and they talked us into an upper denture for him. After the lady, I believe her name was Desiree, ran what our plan covered and after the insurance paid their part and I put $675.00 from my HSA card twords the bill it left about $700.00 for us to make payments on. I continued to make payments but the "temporary denture" kept falling apart. Every month one of the teeth would come out and would need to be fixed. Even though he would eat soft foods teeth would come out. The last time I took it up to get fixed my husband said it didn't fit right. When I called to make an appointment for him to go in. When we got there we were told that unless we paid the full amount due, which was #1185.00 they would not be able to fix the denture. I said, "what? Our bill should be down to $600.00 they said our insurance didn't pay as much as they had said in the beginning. I said we don't have that kind of money. They said to give them back the denture if we couldn't finish paying them. So we gave them over $800.00 and have nothing in return. Our insurance also changed the beginning of the year to Apple health where the state pays for the denture and they refused to accept it.
Stacey Jones
[protected]
227 E Princeton Ave
Spokane, Was 99207

ASpen Dental Cortez Blvd. Brooksville, FL
3 + years ago
Long story short...all teeth pulled for dentures by recommendation of 1 dentist. Follow up visit a different dentist.a huge turnover of dentists in this office. I had an allergic reaction to the impression material and was unable to get an accurate fitting or bite for my dentures. I can't eat or talk correcrtly to this day. Can not get them to fix or compensate for the fact that I still am in temporary plates. Permanenet plates do not fit either. I NEED a solution and they insist they can not do anything but take more impressions. I am allergic...I literally vomit for hours when they use that material. They say they have no other solution. I work two jobs and deal with people all the time. I need these dentures to fit. In the meantime my mouth is FULL of sores, bumps and I have a constant sore throat and lots of phelgym along with a burning sensation. I am praying I don't wind up with cancer in my mouth. Please help me. Thanks for your time and consideration in this matter.
L. Baker
[protected]

I was Hired and started my 1st day of training in a office 76 miles away. My first 7 days i was Unable to log into the system. My manager assured me that this was being worked on. Today while the manager for this district was visiting the office during lunch she informed me that cell phones were not allowed. Since my position was Asst Office manager i said I have noticed a lot of cell phone use as well, the OM for the location also said yes! I went outside to continue my lunch and received a call from my hiring manager saying disrespect would not be tolerated and employment has been terminated. I was In shock and asked her to elaborate she refused and asked me to gather my things. Never have i experienced this form and treatment And form of discrimination.

I got bridge work done in January of 2019 a few weeks later I went back because of pain the dentist told me it was because I needed my bridge shaved down, the dentist shaved it down and told me the pain will ease up. A knot started to grow on under my cheekbone I called aspen she had me come in she told me it was just swelling, so i went home about April aspen called me in for a cleaning, I asked about the swelling thru told told nothing to worry about I went home, in May I noticed it got really bad pus was coming out of a bump on my gums i went back that day and that took exrays, i over heard the dentist say "i thought i sealed it", then came to me with exrays and did i need a root canal, they gave me a ref to see a oral surgeon to confirm i need aroot canal, im on antibiotics now waiting on my root canal date. It's not fair that I have to go and pay for something that is there negligence, im angry.

My wife had a 11 am appointment we arrived at 10:40 am to ensure all paperwork was done. At noon I asked how much longer it would be l was told 10 minutes.At 12:30 I asked to speak to the office manager.when I was speaking to her telling of my problems with from the last appointment when the dentist tried to pull the wrong teeth and the long wait today The owner came around the corner called me a BULLY and said she was recording my complaints This is against Illinois State LAW.I want a apology for this. I could have called the police for illegal recording, but I took the high road.Aspen Dental has. Totally not worth the time.The way this location is operated is a joke

Florida
I went to The Dental Clinic for their Free Exam, cleaning and X-ray special. I told them I had Dental insurance which would pay for it, but they said, don't worry, it's Free. I always maintained a healthy dental regimen. I took them up on the offer. At the time of exam the Dentist/ hygienist exclaimed that I had severe gum disease and infections around several teeth. Upon charting my gums, they shouted the numbers across the room, with deep gum pocket recessed. I was shocked, and they scared me into a "deep cleaning and scaling" with antibiotic beads inserted into the infected gums and that this deep cleaning needed to Ben done ASAP. I did the treatment and was billed $577. I put the amount on a Dental, credit card. I also was told that I needed to buy and electric toothbrush, and antibiotic mouthwash. Alsotold id need these deep cleanings for the rest of my life, 2 to 3 times a year, cost $250. I couldn't understand how my healthy teeth got so bad so quickly, so I went to a Periodontist for a second opinion l After an extensive exam and charting of my gum lines, he told me, in writing as well, that I have NO gum disease and that I have a very healthy mouth and teeth. I am seeking reinmbursment if $577. I have all the charts and records from both Dentists. I filed a dispute with The Credit Card but they found in dds favor

I made an appointment with your Aspen Dental office in Joliet, IL for today May 25. I told the girl when I made the appointment I needed my teeth cleaned and a filling replaced which I lost. She assured me I would be able to get all that done today which was not the case! My surgeon wanted me to have my teeth cleaned prior to surgery since it would be 3 months after surgery before I would be able to have any dental work done. My family dentist was unable to squeeze me in on short notice. Even when I checked in at the front desk I told the girl my name and I was there for a cleaning and to have the filling on the tooth I lost taken care of. The girl at the front desk didn't advise me they have no hygienist there on Saturdays nor was it possible for me to see the dentist to get the filling replaced. Why wasn't I informed of this when I checked in? Perhaps it was because this practice is running a scam and the receptionists are told not to be upfront with the patients. I was called back and they did a full set of x-rays and I still wasn't told I would not get my teeth cleaned nor the filling replaced. Not until I was put in an exam room was I told I would have to make another appointment to see the hygienist and to see the dentist which cannot be done on the same day which was another lie from what I was told on the phone when I made the appointment. The girl who did my x-rays said the dentist would be right in to go over the treatment plan which I wasn't interested in any treatment plan they had to offer. I was just there for a cleaning and to have the filling I lost filled. Time was of essence since surgery is in a couple of weeks. We sat in the exam room for over 30 minutes and no one came in to let us know the dentist was running a little behind so we left. I demanded my x-rays when leaving and both my daughter and I yelled at the receptionist for being lied to and furthermore operating their office as a scam lying to patients in order to get patients into their office under false pretense. My regular dentist would be retiring in the near future and I was hoping this group would become my new dentist when that happened. Well that will never happen since I don't want any dentist affiliated with running a scam dental practice where they are being deceitful with their patients. I want a dentist who is honest and one I can trust which this place is neither honest or trustworthy. I will never go back to this place ever again nor would I recommend this place. I will warn anyone who is looking for a dentist to stay far away from this place since you will be lied to when you make an appointment just so they can get you into the office to get their full mouth set of x-rays. If I was told the truth when I made the appointment informing me the dental hygienist is not in on Saturdays nor would I be able to get the filling on the tooth done I would have never made an appointment at this place. They care more about collecting insurance money than they do for any new patient. Definitely not a very good impression they make on a new patient. This has to be the worse dental office in the Joliet area. I will be notifying my insurance company of how I was treated and lied to so they can review whether this is the type of dental office they want in their network especially since they place high standards for how their military members are treated. After being lied to their is no desirable resolution you can offer since I will never step foot in this office again.

Had 9 teeth extracted on bottom and full set of dentures. Total price 4, 000. First doctor explained that lowers can be difficult and explained snap in. Due to cost it was necessary to decline. As my husband is in need of replacement dentures too.
My new dentures, bottoms are loose. I bite my enter bottom lip so often I can eat due to it being raw. I now speak with a lisp and often my bottom teeth extend beyond the uppers. I'm not pleased with the look as I feel that, meaning the bottoms look too long. But I cannot even talk without them jumping around and use so much adhesive that it changes the taste of food and coats my mouth. If I use a sparing amount thay move around.
Upon going back to Aspen the dentist that did the extracting told me to open close jaw a few times and said I need snap ins. Of course he said I was told this to begin with. It was told as an option not my only remedy to hold my teeth in.
He is arrogant and from extraction to my last visit has a matter of fact no bedside attitude. He said there was nothing I could have done but to spend another 4, 000. For snap ins. I tried to explain that with my husband needing dentures I couldn't afford them and he
Told me to have my husband get cheap ones. He was to the point and wouldn't even discuss the fact I'm biting the inside of my mouth constantly or they don't stay in even when I speak no less try to eat.
I don't want to deal with him again. I'm so disappointed with this experience. I held up to my end paying regularly on the 4000. I went to Aspen because of the guarantee that I would be pleased. Now I am being told I need to spend 4000. More to be pleased. This is so wrong on so many levels. I cannot tell you how difficult the last 5 months have been with these I'll fitting dentures.
Where do I go from now?
Georgetta Leach
[protected]
Aspen dental in Hempfield Pa.

Ps staff is great as was the Dr. I saw initially.

Dear Aspen dental,  

     A few years back I we through a full treatment plan that included fillings, cleanings, root canals, and crowns. As I do not have dental insurance this cost me thousands that to this day I am still paying off that credit card.  Since then I have switched to a local much closer dentist.  Im writing because of a as a customer I am confused and fell like I am being taken advantage of. 

     This all started May 19th 2019 my crown on my #11 tooth has become lose and constantly needs to be pushed back into place. This has caused me alot of discomfort and pain. I will date and time everthing that follows.

    May 21st 8am est. Called Aspen Dental in Amherst N.H.. Talked to Kaylin Barrett. She told me a crown should last at minimum 3 to 5 years. Because I was no longer an active patient of theirs I needed to prove I have been taking proper care of my teeth. I was given an email that my current dentist would send all my x-rays, exams, and work done to be sent to.

     May 21st 9am est. I called my Dentist Dr Bob, and had all my information emailed to Aspen Dental.

     May 23rd 930am est. I called back Aspen Dental to find out why nobody got back to me. Kaylin claims she never got the paperwork in the email, and that my phone number does not work for her.

     May 23rd 940am est. I called back Dr. Bob and had paperwork resent to Aspen Dental.

     May 23rd 10am est. Called Aspen Dental Amherst N.H. to learn status of paperwork. They still did not receive it.

     May 23rd 1030am est I picked up paperwork to hand deliver to Aspen Dental from Dr. Bob.

     May 23rd 1120am est. Turned in paperwork with Kaylin at Aspen Dental.  I was then told there was nothing that can be done until I schedule an x-ray #220 and an exam #140 with one of their new Dr.s Reddy or Santa Maria.  Anytime I mentioned the tooth or what was wrong she would immediately interrupt me and say " I'm not a dentist." rudely to quiet me.  The cost of the x-ray and exam would be 140$ I would have to pay.  Only then will they see what can be done about the loose crown.  She kept saying stuff like any past agreements were with a different dentist that is no longer there, and they may not cover anything.  

     With a weary feeling, and mouth still in pain I scheduled the appt for 5/29/19.

I spoked to my current dentist and they feel I should not have to pay for an exam or x-ray of a improperly fitted crown that lasted less than 3 years.  I feel like I am being taken advantage of. 

Thank you for your time,
Robert

Had temporary crown fitted 2 weeks ago. Made appt for permanent crown for May 20. Received phone call same morning cancelling appt. as crown still not back from lab and resceduled for May 22. Just received another call cancelling appt for May 22 as crown still not back and sent to Tenn. Won't be in till Thurs. but office closing at noon for Memorial weekend. I am stuck with temporary crown till sometime next week. I have to chew on one side only so temporary crown stays put. Not only can I not taste food as well but site is becoming sensitive. Have several crowns and never experienced such an inconvenience and rinky dink operation. I am extremely sorry I chose Aspen Dental to have this done and will never go back after I finaly get this crown...

I went to the Aspen Dental in Montgomery AL. I was very excited about getting my work finally done on my teeth. For the most past the staff is very nice although I am concerned that there has been a huge turn over. The dentist I had just up and left and I was told he took a LOA. I have my partial now it took over a month to get it passed the final step and in my mouth. Well it needs to be adjusted and I have tried for several day to contact them and there phone always goes to the closed message. I went in the last week because I could not get ahold of them and while I was standing in front of the desk I called them and it went to the closed message again. When I brought it to there attention I watched the recp. reach down and take the phone off hold and guess what the phone started to ring. Well it has been 6 days now and I have yet to be able to get ahold of them again. The reason I got last time is Regional told them it was ok to place the phone on hold when they are busy. I am glad I do not handle customer service like that in my work place we would be out of work. I guess I will need to stop by there again since I can get them on the phone. Try calling [protected] and see what you get.

Approximately three years ago I went to Aspen Dental in Ithaca NY. I was told that I needed a whole bunch of work. I told the people there I could not afford it and they referred me to open an account with Genesis. I was pressured into doing so, I told them that I would do that but that I was going to get a second opinion.
I did get a second opinion, and I was told by two dentists that I did not need the work recommended by Aspen. Needless to say, I did not have the work done with Aspen and I never returned to them. However, Aspen charged the Genesis card for $430. I was unaware that they did that, and there was never any service provided.
I spoke to the customer service representative in the local office about this charge, and she gave me a HUGE runaround - her training must have been excellent. I was under the impression that if I contacted Genesis everything would be taken care of.
I contacted Genesis, and they told e that Aspen had to take care of it. No help.
Now I am trying to get this charge removed from my credit. I would very much like this situation remedied please. Can you please contact me and help me clear this up?

My complaint is about the excessive wait times for scheduled appointments, , , The last two before today were late about 2 hours each..Today I wasn't feeling too well and left the office after not being seen by a dentist after an hour past my scheduled appointment. They've already got my money and now its like " I'm Invisible " my appointment time doesn't matter. The office is located in West Melbourne at 249 Palm Bay Road N.E. 32904. This is not the way to run an office.. Never had anywhere near these terrible waits with any other Doctor in my life and i;m pushing 74..I have to go back for my Denture Completion...I wish I didn't. James L. Reynolds...By the way this is the 1st. complaint letter I have ever written..truly sad.

My name is delores newbold i became a patient at the pembroke pines location on may 3rd 2019 and agreed to an financial plan for my procedures which was 137 on may 3rd, 154 5/10/19 and, 108.00 5/13/19. Due to the office manager at the office i had 2 bad experiences the first one on 5/6/19 i had half of my deep cleaning done. I paid that half on the 3rd. She demanded payment of 154. Half of my mouth was full on novacain or some type of numbing agent i explain to her our agreement and she told me that wasn't our agreement and i need to pay, she explain that i have to then pay the `154 and 108 on 5/10/19 and talk to me as if i'm a child telling me off by stating that you need to pay and ill only do this, this one time, i told her to check the notes in the computer i have my financial agreement in the car she completely ignored what i said and proceeding on stating that i need to pay everything today or 5/10/19. She was very rude i felt like i was dealing with a loan shark she didn't care to look at our financial agreement telling me next time they will collect the money up front and not after my procedure, i was so embarassed because there were patients in the hall way going in to the rooms to have there procedures done. As of today i decided to give my insurance a call to see if there are any alternative procedures that can be done at a cheaper price, i call aspen dental first spoke to 3 different people and no one could help me find out my diagnosis or the names for the reasons on why the procedure is being done. I then talk to ana the office manager once again and she was super rude she would'nt give me the reasons on why i need the procedures done she kept telling me to look at my print out which only states the procedures not the reasons for it she then stated ( the hygenist and doctor told me) i stated then i'm not saying they didn't i just want to know. She refused to tell me and kept going on how this was explain to me she is super (difficult, rude and hard to deal) with i just wanted to know my reasons so i can call the insurance company to see if there are alternative cheaper procedures to be done, i have an appointment with that office tomorrow and to be honest i am contemplating of not going and find another dental office to go to, i really like going there the staff are really nice, except the manager ana!

I went to the Aspen Dental office here in Ashtabula, Ohio on September 14, 2018 with a severe abcess. I was told I needed a root canal, which I had already assumed. My insurance company told me that they would pay 90% yet the financial person called me before the next appointment to tell me I would owe $662 on a $1295 treatment. Having severe pain I kept my appointment but when I presented for the tx, I was made to pay $737! I said I would have to with a few months before I could afford to do a crown. I was told that the crown should be done asap, which I understood but could not afford. I asked that a predetermination of benefits be sent to Lincoln Financial so I would know my exact copay. The lady at the desk was very abrupt and rude to me but said ok. When I rec'd my insurance EOB, it stated my root canal copay should have been $217.80! I requested a refund of the credit but was refused. I was told it would be applied to future tx. I again requested a predetermination of benefits. I returned on January 11, 2019 and had a crown buildup done, No copay was requested due to my HUGE credit balance. I made an appointment to finish the crown. A few days later, I was contacted by the office and told that I would owe an additional $900 before the would finish the crown! I asked if they had submitted a predet to the ins and was told that "They don't do that unless the insurance wants on"!?
My mother then got involved. She worked in dentistry for 42 years. Specifically coordinating insurance benefits with patient financial responsibilities. She spoke with the financial woman (Amanda) and was told the same thing. Though I overpaid by over $500 for the root canal and ins pays 60% on crowns, I was expected to pay an add'l $900! We were then told if I didn't return for the permanent crown within 3 weeks of the crown prep date, my insurance wouldn't pay anything! I demanded a predet and was promptly hung up on! Surprise! a week later I rec'd a predet from my insurance. My crown copay was $405.80 and I still had a credit balance of $202.10 before benefits for the crown buildup were paid (which I was told by the insurance company that woud be reprocessed for benefits as soon as the crown was completed). At the very most, I would owe $203.70 for the completed tx. I made an appointment to have the crown completed and was ushered over to the financial "person" before I was treated. My mother came with me as I anticipated a problem. She showed the Aspen person the predet and the check for the balance of the tx. The paper and check were pushed back at me across the desk and we were told that the account was now due in full and insurance would not be billed as "They would not pay any benefits. My mother said that was not true as we had called the insurance that very morning and verified available benefits. The Aspen employee, Amanda, said no $997, no tx. She said if I did not pay it, I would go directly to collections. I told her I didn't have that kind of money. I got up and said I'm leaving and she said, "Well, the exit is right there.". I have called the patient satisfaction line numerous times to no avail. I rec'd a call on my phone on 4/23/19 from Aspen Dental but no message was left. I called back but, there was no answer. On May 4, 2019, I rec'd a letter stating the regional manager had been unable to reach my by phone and to call a "Dante Benincasa" at 440/969-1247 ext 2. I called today and who should answer but Amanda! I asked to speak with Mr. Benincasa and was told he wasn't in that office today. I asked when he would be in and was told that she didn't know. I am now out of pocket $737, in a temporary crown and being refused treatment. This delay could very possibly cost me my tooth. At the very least jeopardize the integrity of the root canal! All I ask is that this Aspen Dental office honor their contract with my insurance carrier and finish my treatment. I will gladly pay the copay amount as stated on my predet of benefits. If not, I will seek other recourses to rectify this insane situation! I, once again, await a reply. Sincerely, Kathryn Kessler 440/812-5016